Karl Chevrolet - Service Center

I have spent over a year of trying to get compensated for a repair covered under a class action suit on my Chevy Equinox. The Karl service manager refuses to provide documentation necessary to complete my cl a repair covered under a class action suit on my Chevy Equinox. The Karl service manager refuses to provide documentation necessary to complete my claim. The overpriced service was performed in Feb 2020. Obviously Karl is not a company you want to do business with. If you must buy a chevy (check out all the recalls and class action suits), go elsewhere. More

Tire Program I just received new tires under the tire replacement program. The car drove and handled perfect until they put on the new tires. Now it will try to I just received new tires under the tire replacement program. The car drove and handled perfect until they put on the new tires. Now it will try to follow the grooves on concrete highway sections and throw the car back and forth. It is very unsafe and I contacted the service department who sent me to the tire department who first said new tire treads are different and also my car may need a alignment. He then said he would look into it and get back to me, which he didn't. More

Leased a new truck! Awesome! Buying a new vehicle is overwhelming,but everyone we worked with at Karl's made it easy! They listened to what we needed and wanted, visited with us l Buying a new vehicle is overwhelming,but everyone we worked with at Karl's made it easy! They listened to what we needed and wanted, visited with us like we were old friends, making it a very positive experience for us! Shout out to Joe, Ray & Levi! You are amazing! Thank you, everyone! More

Service Experience was AWFUL Took my new vehicle in for service due to transmission issues. It is still under warranty. The first time, they said they did a software update and Took my new vehicle in for service due to transmission issues. It is still under warranty. The first time, they said they did a software update and that should fix the issue. Oddly, enough the software update didn't fix it. So, I had to make ANOTER appointment to take it in again. When I took it in the second time, they said they were unable to recreate the issues I was seeing and I had to take a service manager on a drive with me. I showed him what it was doing and what my concerns were. He told me that everything it was doing was completely normal. I disagreed. A vehicle that I brought brand new should be idling properly, shifting properly and not jerking when it does shift. I was told they were not going to do anything to fix the issues because they deemed them perfectly normal on a new vehicle. So, I told them that I would be taking my vehicle and my business elsewhere. More

service I went in for a oil change and I could not believe the speed of them men in there they got me in and out with parts replaced In under 20 minuets I went in for a oil change and I could not believe the speed of them men in there they got me in and out with parts replaced In under 20 minuets More

Autobody does NOT back-up their repairs I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for fur I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for further repair - the body shop refused to repair their work. When I brought the same car in for another insurance covered repair in the same area, I told the Autobody Manager that I wanted them to fix the region correctly this time - there was obvious rust that was never repaired correctly the first time - I figured Karl would actually do the right thing the second time around; which is why I gave them a second chance. I was wrong - the Autobody Manger returned the car repaired, but the repaired region was showing surface rust. I brought the car back in three more times to let them try to fix their problem. The body shop was just spraying paint over regions that were not sanded down to the metal. On the final return to the service, I was told there were almost 80K miles on the car; so it was now just too old. These were insurance company repairs, they should have done the correct repair and charged my insurance company. More

The car buying experience was great at Karl Chevrolet stayed later after closing time to make the sale, Great for you Dustin good job. Bought a 2012 Impala (Certified used) car nice car got a bumper to b stayed later after closing time to make the sale, Great for you Dustin good job. Bought a 2012 Impala (Certified used) car nice car got a bumper to bumper warranty that expires at 48000 miles. I thought great if I have problems they are covered. Not so at Karl's started having problems with the drivers side vent it would not open after closing it once. Then I notice the headlight covers were cracking in the area of the driving lights I think it comes from the lights being on when operating the car. I take the car to the service department and make an appointment get my car in show them the warranty they say ok we will check it out. after 2 hours they come back and say these are trim items and are not covered by the warranty and will cost 600 to fix the items. I will not deal at Karl Chevrolet again BUMPER TO BUMPER WARRANTY I SAY BULL TO THAT More

From the first contact with the pros at Karl Chevrolet i has a good/secure feeling. they listen to my concerns and described back as they listened well. they were confident they could handle the issues and has a good/secure feeling. they listen to my concerns and described back as they listened well. they were confident they could handle the issues and in fact informed me they had Corvette specific techs. Once the service appointment was set we shoed up at the scheduled time and they carefully and thoughroly check us in. they gave us a ride home in a new and clean transport vehicle. within a short amount of time we recieved a call with a confident diagnoses and price estimate. we approved everything they suggested as it eas in complete alignment with our guesses. They made the repairs in a most timely manner and the cost was exactly what we were estimated. then they came to pick us up and bring us back to the dealership. and checkout and payment was just as pleaseant as the check in process. no surprises. this particular Corvette is a valuble collectable and cheerished by the entire family. Karl Chevrolet's team did a superb job and I will be having them do any work needed my others if/when need be. it is also the most impressive dealership I have ever seen. a wonderful experience all around. Thank you Karl Chevrolet for a job, and customer service, greatly done!!! More

Dave & Mike in the service dept. are just the best. They have the best customer service and this is very important in these days. They treat you as a friend and go out of their way to help you. Dave an They have the best customer service and this is very important in these days. They treat you as a friend and go out of their way to help you. Dave and Mike just 2 great people that make me come back. Thanks Dave & Mike for all you do for me. Tom Dawdy More