
Keeler Mercedes-Benz
Latham, NY
Filter Reviews by Keyword
By Type
179 Reviews of Keeler Mercedes-Benz
amazing people, very friendly and accommodating Went in to look at a particular Mercedes, greeted very quickly and very nicely by John Zumbo who ended up at the end selling me the car. There was no Went in to look at a particular Mercedes, greeted very quickly and very nicely by John Zumbo who ended up at the end selling me the car. There was no back and forth as it is at other dealers trying to give you the highest price to sss if you would fall for it. It was very straight forward and clear. I got the answer on how much my car payment was going to be, what I was paying total and what I was getting. Very professional and knowledgeable about the car, I even had my one year old with me at the time of purchase and everyone was very helpful and accommodating for me having to bring the car seat in, stroller and a diaper bag, and even took a minute for when he wasn’t behaving and didn’t seem annoyed. Even when I brought the car home and noticed an issue with the vehicle I called John right up and he started working on a way to fix it. All in all, just a great staff and amazing car. More
Purchased my E550 from Paul Martell I just picked up my E550 I love the car my salesman Paul Martell he is Personable, Honest, and Transparent are the few qualities he has. ESPECIALLY in I just picked up my E550 I love the car my salesman Paul Martell he is Personable, Honest, and Transparent are the few qualities he has. ESPECIALLY in this business, that’s hard to find. You’ve got my word that this is the guy you need to see if you need a Mercedes Benz Thanks for getting me into Eclass You’re a game changer. Go see Paul and finance manager Steve at KEELER! More
They do not care about your car Had my amg Mercedes in there for service multiple times. horrible service. Did not fix issues with the car and releases it to me and then car still ha Had my amg Mercedes in there for service multiple times. horrible service. Did not fix issues with the car and releases it to me and then car still has issues and new issues are found later on after going to an independent shop and they accepted that there was an issue. They are hard to work with and unfortunately the only Mercedes dealer in the are so i am stuck going back there. When i lived downstate the service is way better and they care because they have competition. Body shop is also useless as they cannot do their job right and the paint fell of the car and then tried to blame it on me and i paid for a repaint which was their issue and then they repainted it without matching it correctly to the point the service guys pointed it out More
Sales Experience Went and looked to lease a new car last week and worked with Paul. He helped us find the right car and gave us a nice demonstration. Simple process Went and looked to lease a new car last week and worked with Paul. He helped us find the right car and gave us a nice demonstration. Simple process and picked the car up the the other night. Happy with the car and experience. Thanks Keeler More
Had no intention in buying. My boyfriend & I came to Keeler just to walk around the lot & then go home with no intention to buy. The sales consultant DJ Lee introduced himself & My boyfriend & I came to Keeler just to walk around the lot & then go home with no intention to buy. The sales consultant DJ Lee introduced himself & walked with us giving us brief information on all the cars we showed an interest. My boyfriend test drove a car & in less then an hour we agreed on a price & I became the owner of a red 2014 C300 MB . DJ Lee came in the next day on his day off to finish off the sale & deliver my car. Beth the consigner went over how to operate the car & the features for the best driving experience & performance. Both DJ & Beth were professional & I had an awesome buying experience I would recommend anyone to buy a car from DJ & Beth assist in teaching a customer how to obtain the best performance of a MB. More
Looking for a new car see Michum(Mich) Pavlovic We were casually looking for a used car and after speaking with Mich we were sold on the car and Keeler. Incredible customer service even after I pu We were casually looking for a used car and after speaking with Mich we were sold on the car and Keeler. Incredible customer service even after I purchased the car. Mich went above and beyond to make this the best buying experience I have had in all my years of buying cars. More
Go see Mike Lardizabal!!! I couldn’t be happier with the experience I had purchasing my new Mercedes GLC300 Coupe! Going from a VW that was almost 5 years old to such an amazin I couldn’t be happier with the experience I had purchasing my new Mercedes GLC300 Coupe! Going from a VW that was almost 5 years old to such an amazing driving machine was exciting enough. However, Mike Lardizabal made the experience not only super easy, but going above and beyond to make the process fun and memorable. Not only did I leave Keeler with an awesome car, but having Mike by my side every step of the way made me feel as if I have a friend, who I can trust. This is only the first car I plan to purchase from Mike... here’s to many, many more! More
Go to Paul Martell!!! This was the best experience I have had purchasing a car. Paul took his time with me and made sure I got exactly what I wanted. Paul is the guy to go This was the best experience I have had purchasing a car. Paul took his time with me and made sure I got exactly what I wanted. Paul is the guy to go to. 5 stars all the way. More
Easiest Used Car Purchase Ever My review concerns a used car purchase from out of state, which was one of the easiest and enjoyable car purchases I have made. I saw a car listed in My review concerns a used car purchase from out of state, which was one of the easiest and enjoyable car purchases I have made. I saw a car listed in the online inventory, but with no photos yet. I got in touch and Paul Martell from salest was my contact for every step of the way moving forward. He was extremely accomodating as I had him run out to take photos of specific parts on the car several times, as well as dragging out a mechanic to get a better feel for the shape of the tires and brakes. Coming from out of state, I didn't want any surprises upon purchase and they made sure there were none. I purchased the car via Fedex and they were kind enough to run to an out of state/MA registry for me so I could just slap the plates on and drive away when I got there. Upon their final inspection, they noticed one part needed replacing and ordered the part. Unfortunately, with my timetable, they did not have a chance to replace, but arrangements were made to have the work done locally and get reimbursed. Really, just top notch customer service all around. Paul was fantastic to deal with and I can't recommend working with him enough. If you're thinking about looking at something at Keeler, ask for Paul and he'll take care of you every step of the way. More
Pitiful It takes 10 minutes to get a live body on the phone. Thereafter service is slow, overpriced and unprofessional. Given the poor reliability of the pro It takes 10 minutes to get a live body on the phone. Thereafter service is slow, overpriced and unprofessional. Given the poor reliability of the product you would think they would strive to have a good service department. They do not. Worst service department of any luxury car dealer around More