Keffer Kia

Attempted to charge me a $7000. 00 market adjustment increase on a Kia Carnival. Then sales manager makes a lame attempt to justify it. RUN from this dealer. For there is a justifiab 00 market adjustment increase on a Kia Carnival. Then sales manager makes a lame attempt to justify it. RUN from this dealer. For there is a justifiable reason they have a LOW dealers rating. More

We bought a car from Keffer Kia the first time in 2008 since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. The staff have changed over from the friendly, helpful type to the untrustworthy snake in the grass used car salesman type. I’m sure they are not all like that but I’ve seen the change over the last 15 years. The icing on the cake was the past year. In April 2021 we bought a 2021 K5. In November 2021 my wife was rear ended by a large Ram truck totaling the car. My wife was not hurt except the fact that her baby was totaled. We wanted to replace the K5 but the dealership had no inventory much like every other dealership due to inventory shortages across the country. We understood this issue and even though we were desperately trying to resolve our transportation issues before the insurance stopped paying for the rental we were patiently waiting for our new K5 to arrive. During this time some of the staff including the sales manager were noticeably different. We assumed it was the stress caused by Covid & the inventory shortage so we overlooked several of the tactics that they tried to use on us during this period. The new K5 arrived the week after Christmas 2021. We were so relieved that this almost two month nightmare was finally over and we could finally move on. January 2022 About a month after receiving the new K5 my wife asked me to but air in her tires. It was cold outside so this seemed normal to me. Late February 2022 my wife asks me again to put air in her tires. This was puzzling for new tires but we had another really cold snap so I thought nothing else about it. I added air about every six weeks until August 2022 when we finally got an appointment with the service center at Keffer Kia. They were going to change the oil and rotate the tires as well as look for any leak in the one tire that we were having trouble with. After the service was complete they assured me there was no leak detected. They also assured me that the oil was changed, the tires rotated and they had had air to the tires. I got in the car to head home 20+ miles away not far but definitely not convenient. I thought the tire pressure would update once I drove it down the road a little (which was normal) I got on the interstate and after a couple of miles realized they had not put any air in tire. I called the dealership and talked to a lady in the service center to inform her what happened. She was not friendly and sounded annoyed that I would call to complain about my tire pressure. She even told me to turn around and come back and they would put air in the tires. But she said it in a ridiculing tone. Like I couldn’t put air in the tires myself! I was late for a meeting after already spending 3 hours there for an oil change and tire rotation. So I was definitely not going back that day! The tire continued to leak but so slowly I only had to add air about every six weeks. Until, January 2023 when we had our next appointment for oil change and tire rotation. I scheduled this service on my wife’s birthday cause I knew I was off work that day and afterwards she and I could head out to celebrate. The appointment was at 1:30pm. I figured an hour. I was wrong. Two hours later. The service representative came to me & apologized for the wait but they had found a nail in the tire and wanted to know if we wanted them to patch it. We explained the history of that tire including the previous visit and the rep apologized but it would cost $25 to patch it. I’m sure he meant “plug” it & just assumed he was not knowledgeable about this type of thing. I didn’t correct him but I did ask if we had road hazard insurance on the tires since they were brand new when we bought the on a brand new car. He explained it would still cost us $25 co-pay if we did but would create an additional wait due to contacting the insurance company and all the paperwork. About 20 minutes later he brings us what he called a nail that was pulled from the tire. But it was no nail it was a large screw almost as big as my pinky finger. He handed to my wife and said “here is a souvenir”. We didn’t care we were just glad they found and fixed the leak. The service representative then tells us that he looked into our records to confirm our story and did find out we were telling the truth and then tells us that the guy that serviced our car that visit was no longer working there and said that guy had done several things to lead to his termination and apologized. We assumed this meant they would not charge us the $25. Wrong again! When he comes out with our paperwork and leads us to the cashier window I knew we had to pay the $25 but whatever it is fixed and it’s my wife’s birthday and we are already behind schedule for the celebration. So I didn’t say anything and just paid do we could finally get out of there. We drove another hour to our destination an hour and a half away from our home. We were there for a few hours and then headed home. The next morning my wife was leaving to go to work (she is a nurse at the hospital)! She calls me to tell me her tire is low again. She had to turn around and come home so I had to get out of bed and put air in her tire. That evening 13 +/- hours later. She got out of work, luckily I taught her that morning how to use the pump, she had to add air to her tire again but this time it was extremely low, 17psi. The next day she took the car back to Keffer Kia and they told her the “patch” they put on it was too small so they replaced it with a larger “patch “! Day four she gets up to go to work and the tire is low again but 24psi. She adds air. That day I contacted Keffer Kia to try to get this resolved. The representative asked if I would like a manager to contact me by phone or email and I said email because I don’t feel like I say everything I want to say when talking to someone about something like this, as you can clearly see by reading this! lol Day five no email from a manager yet! Day six & seven were Saturday and Sunday no email yet. So I have sat down and wrote this for you to read. More

Keffer Kia is the rude, unprofessional, and has no customer service or suggestive sales skills. Davian, who is a so called manager, called and proceeds to give me attitude because I didn't want to pu customer service or suggestive sales skills. Davian, who is a so called manager, called and proceeds to give me attitude because I didn't want to purchase a car after i asked for a manager then the manager alex asked if I told him my circumstances. why would I when hes rude. smh just disrespectful I would not recommend them to anyone. More

Liars……from the sales floor to the service department. They put you on hold endlessly. They do not return phone calls. The person who sells you extended warranties lies about coverage. They did not do They put you on hold endlessly. They do not return phone calls. The person who sells you extended warranties lies about coverage. They did not do the service they promised before pick up. I will never set foot on their lot again. More

This place is bunch of crook service technician. I always take my car to Precision Tune in Mooresville. But one day I got recall notice for our kia sorento. Nope!! They not even bother about the rec I always take my car to Precision Tune in Mooresville. But one day I got recall notice for our kia sorento. Nope!! They not even bother about the recall letter. Instead they fic and replaced the engine part without my consent it cost me $2000. WishvI read the review about this place first. More

Wow, just Wow! What a great experience with the purchase of a brand new vehicle in many, many years. Rachel was AMAZING!!! She made the test drive, and paperwork so What a great experience with the purchase of a brand new vehicle in many, many years. Rachel was AMAZING!!! She made the test drive, and paperwork so easy; she even introduced me to the service department associates. Everyone was so professional. Michael in finance was so helpful and made the process so smooth. Customer service was excellent. Highly recommend Keffer Kia if Mooresville NC. More

Cheap tricks to get you over to the showroom. They called me and said they have about 50 vehicles coming in, they have targets to reach. So there is a month end sale program and a code to enter t They called me and said they have about 50 vehicles coming in, they have targets to reach. So there is a month end sale program and a code to enter the program. It's just a made up story. I went there, 26 miles in uber. There was no such event. Salesman said they have the only car on east coast. And someone ready to fly from Florida to get it. And the prices quoted are ridiculously high. The prices are upto them or based on market. Not offended by that but cheap marketing to get you there is pathetic. More

Wasted my time to say the least. I went in about a month ago and I left because we just weren't close on ordering a Kia carnival. Fast forward one month and they called me two days in a row to get me to com ago and I left because we just weren't close on ordering a Kia carnival. Fast forward one month and they called me two days in a row to get me to come and make a deal. Thinking it was going to be more reasonable I went to the dealership. They offered me 4k over the first deal. I walked out without even countering. A COMPLETE WASTE OF TIME. Everyone else can pay 8k over MSRP but I am not that sucker. More

Don't waste you time. My son bought a 2017 Forte here 6 months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been lost in transit, so have to order another one that will take 3 more weeks to arrive. I have been renting a car for 6 weeks now, Keffer will not supply a loaner or a rental. And never had the dignity to tell be that, only they are looking into it and will call me back. 20+ documented calls and never a call back, everytime "we will look into it and call you back". It took me taking a day off work and driving an hour there for Steve to finally tell me to contact Kia corp and warranty company. Kia corp takes no responsibly for the car or for the lost motor, and the extended warranty place says it is now a Kia issue and out of there hands. So guess I have to continue paying for a car that doesn't run, insurance on that car, and rent one so that I can work to pay for all this. My only fault was trusting Kia and Keffer Kia, will not happen again. BBB, Kia Corp, and State Attorneys office complaints filed, but every thing takes time. Complete waste of time, energy, money, trust and dignity. Poor customer service, poor responses, poor management, poor vehicles. More

I purchased a used car from Tereek Hill and the car only had 15% oil life, he said bring the car in for a free oil change. I called and scheduled the oil change appt and told them it was free. I had the o had 15% oil life, he said bring the car in for a free oil change. I called and scheduled the oil change appt and told them it was free. I had the oil change and was told my total, I explained it was supposed to be free so they called Mr. Hill and he came over and said he never said that and was very rude and condescending. I explained to Mr. Hill that he did indeed say that and I would not have driven 50 minutes for an oil change if it had not been free. He refused to honor his word and said I hope to never see you back here. He was incredibly unprofessional and does not honor the promises he makes. He will tell you anything to "make the deal" and not follow through. More