Keffer Kia

Matthew Sutton, our customer service advisor was amazing! He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set u He provided great detail about the issue, pictures, and resolution. Matthew informed us of any recalls pending on the car and worked with us to set up a time to complete the recalls. Matthew also provided the technician to provide any additional details. We had a great experience with Matthew and the service team. I am looking at possibly buying a new Kia Telluride based on my experience with the Keffer Kia team! More

Sales reps, finance Mgr, and dealer managers are all attentive and provide excellent service. The service dept is where empathetic customer service ends. attentive and provide excellent service. The service dept is where empathetic customer service ends. More

My old post was deleted. I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boa I purchased a used GMC Denali from Keffer Kia. I got home and realized there was hail damage and remnants from highway paint, and broken running boards. During the purchase we found a suspension problem and in writing they agreed to repair the issue. After a couple of BBB complaints they agreed to finally take the truck in. I got the truck back after almost 3 weeks and nothing but the partial hail damage repair. The costliest part (the roof) was never touched. I still have the suspension problem and now have to hire a lawyer. On 10/22 I asked for the gap insurance and service plan to be cancelled ($5500). They claim they sent a refund to the bank but as of today 2/5 It is still not showing credited to my account. They gave me an image of a check but that means nothing. I can write a check for a million dollars and put it in my desk drawer and it means absolutely nothing. Jason told me the sales folks were suppose to inform any prospective buyer the auto assist running boards were broken. That was not disclosed to me until 2 months after I purchased the truck. Really disappointed and unhappy I have to get a lawyer involved but I've tried everything to reason with them. I have been buying cars since before most of these folks were born and these people are the most dishonest and unethical people I have ever worked with. I'm left with $2500 for hail damage, $2300 for suspension repair, and $1900 for running boards. I already spent $800 trying to remove the highway line paint. More

Still haven't received tags no paper work no jack no spare tire check engine light on after 2 days rude associates hang up in mid conversation would never recommend them or buy from them again still wai spare tire check engine light on after 2 days rude associates hang up in mid conversation would never recommend them or buy from them again still waiting check engine light on the very next day really. More

Worst service department I've ever seen! !!! They have techs lock your keys in their tool box, so if the tech isn't there, you can't get your keys, they tear car apart without permission, and !!! They have techs lock your keys in their tool box, so if the tech isn't there, you can't get your keys, they tear car apart without permission, and they don't return phone calls, very shady service department. More

Worst reps and Manager. Made us wait for over 2 hours even with appointment. Rude response Made us wait for over 2 hours even with appointment. Rude response More

I have owned Kias for 17 years. The mechanics and service department has always been top of the line and have cared about my family and the safety of our 4 kias. Until now. The serv The mechanics and service department has always been top of the line and have cared about my family and the safety of our 4 kias. Until now. The service departments charges $250 for nothing more than a diagnostics test!! The average is $88 to $120. The price gauging is sickening. We went in with, what we thought was our engine finally seizing, which we are waiting to happen so that the warranty will finally be granted. To be given a repair list for over $3,000, including a $250 diagnostic charge. Have of which do not need repairing and they never mentioned the engine repair that does in fact need to be done!!! I had intentions on trading it or seeing if the dealership would offer a fair price Instead I had it towed back to my house. And we are going to buy a new car from another company. I will not by a Kia again!! After 17 years of loyally owning them. If Kia only wants to gouge there costumers and not do warranty work that meets the requirements, you just lost the sale of 2 new cars!!!!!! More

Attempted to charge me a $7000. 00 market adjustment increase on a Kia Carnival. Then sales manager makes a lame attempt to justify it. RUN from this dealer. For there is a justifiab 00 market adjustment increase on a Kia Carnival. Then sales manager makes a lame attempt to justify it. RUN from this dealer. For there is a justifiable reason they have a LOW dealers rating. More

We bought a car from Keffer Kia the first time in 2008 since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. since then we have bought a total of four cars from them. It has always been a great dealership until 2021 and it started going rapidly downhill. The staff have changed over from the friendly, helpful type to the untrustworthy snake in the grass used car salesman type. I’m sure they are not all like that but I’ve seen the change over the last 15 years. The icing on the cake was the past year. In April 2021 we bought a 2021 K5. In November 2021 my wife was rear ended by a large Ram truck totaling the car. My wife was not hurt except the fact that her baby was totaled. We wanted to replace the K5 but the dealership had no inventory much like every other dealership due to inventory shortages across the country. We understood this issue and even though we were desperately trying to resolve our transportation issues before the insurance stopped paying for the rental we were patiently waiting for our new K5 to arrive. During this time some of the staff including the sales manager were noticeably different. We assumed it was the stress caused by Covid & the inventory shortage so we overlooked several of the tactics that they tried to use on us during this period. The new K5 arrived the week after Christmas 2021. We were so relieved that this almost two month nightmare was finally over and we could finally move on. January 2022 About a month after receiving the new K5 my wife asked me to but air in her tires. It was cold outside so this seemed normal to me. Late February 2022 my wife asks me again to put air in her tires. This was puzzling for new tires but we had another really cold snap so I thought nothing else about it. I added air about every six weeks until August 2022 when we finally got an appointment with the service center at Keffer Kia. They were going to change the oil and rotate the tires as well as look for any leak in the one tire that we were having trouble with. After the service was complete they assured me there was no leak detected. They also assured me that the oil was changed, the tires rotated and they had had air to the tires. I got in the car to head home 20+ miles away not far but definitely not convenient. I thought the tire pressure would update once I drove it down the road a little (which was normal) I got on the interstate and after a couple of miles realized they had not put any air in tire. I called the dealership and talked to a lady in the service center to inform her what happened. She was not friendly and sounded annoyed that I would call to complain about my tire pressure. She even told me to turn around and come back and they would put air in the tires. But she said it in a ridiculing tone. Like I couldn’t put air in the tires myself! I was late for a meeting after already spending 3 hours there for an oil change and tire rotation. So I was definitely not going back that day! The tire continued to leak but so slowly I only had to add air about every six weeks. Until, January 2023 when we had our next appointment for oil change and tire rotation. I scheduled this service on my wife’s birthday cause I knew I was off work that day and afterwards she and I could head out to celebrate. The appointment was at 1:30pm. I figured an hour. I was wrong. Two hours later. The service representative came to me & apologized for the wait but they had found a nail in the tire and wanted to know if we wanted them to patch it. We explained the history of that tire including the previous visit and the rep apologized but it would cost $25 to patch it. I’m sure he meant “plug” it & just assumed he was not knowledgeable about this type of thing. I didn’t correct him but I did ask if we had road hazard insurance on the tires since they were brand new when we bought the on a brand new car. He explained it would still cost us $25 co-pay if we did but would create an additional wait due to contacting the insurance company and all the paperwork. About 20 minutes later he brings us what he called a nail that was pulled from the tire. But it was no nail it was a large screw almost as big as my pinky finger. He handed to my wife and said “here is a souvenir”. We didn’t care we were just glad they found and fixed the leak. The service representative then tells us that he looked into our records to confirm our story and did find out we were telling the truth and then tells us that the guy that serviced our car that visit was no longer working there and said that guy had done several things to lead to his termination and apologized. We assumed this meant they would not charge us the $25. Wrong again! When he comes out with our paperwork and leads us to the cashier window I knew we had to pay the $25 but whatever it is fixed and it’s my wife’s birthday and we are already behind schedule for the celebration. So I didn’t say anything and just paid do we could finally get out of there. We drove another hour to our destination an hour and a half away from our home. We were there for a few hours and then headed home. The next morning my wife was leaving to go to work (she is a nurse at the hospital)! She calls me to tell me her tire is low again. She had to turn around and come home so I had to get out of bed and put air in her tire. That evening 13 +/- hours later. She got out of work, luckily I taught her that morning how to use the pump, she had to add air to her tire again but this time it was extremely low, 17psi. The next day she took the car back to Keffer Kia and they told her the “patch” they put on it was too small so they replaced it with a larger “patch “! Day four she gets up to go to work and the tire is low again but 24psi. She adds air. That day I contacted Keffer Kia to try to get this resolved. The representative asked if I would like a manager to contact me by phone or email and I said email because I don’t feel like I say everything I want to say when talking to someone about something like this, as you can clearly see by reading this! lol Day five no email from a manager yet! Day six & seven were Saturday and Sunday no email yet. So I have sat down and wrote this for you to read. More

Keffer Kia is the rude, unprofessional, and has no customer service or suggestive sales skills. Davian, who is a so called manager, called and proceeds to give me attitude because I didn't want to pu customer service or suggestive sales skills. Davian, who is a so called manager, called and proceeds to give me attitude because I didn't want to purchase a car after i asked for a manager then the manager alex asked if I told him my circumstances. why would I when hes rude. smh just disrespectful I would not recommend them to anyone. More