Keller Bros. Ford Lititz

Lack of integrity and respect in follow thru I purchased a business vehicle in what I considered a cordial buying process. Part of the agreement included upfitting the van with running boards, st I purchased a business vehicle in what I considered a cordial buying process. Part of the agreement included upfitting the van with running boards, step bumper, etc. I made the mistake, for which I take responsibility, of agreeing to complete the paperwork prior to getting the van, which I expected to be delivered the following day. That was the only reason I agreed to sign the papers. They either knew then that the van was a week or more away from being delivered, or should have known, and they did not provide me with a realistic picture of when I would have the van. Everything that ships today includes tracking info and exact delivery dates. "I don't know when XXX will arrive" is a ridiculous excuse, but it the one I am being given.. I still have no idea when I will have the van. In short, I believe I have been mislead, manipulated and disrespected. The sales person seems not to acknowledge that I have a business to run and need hard, definite data so I can make plans to meet my client obligations. Do not ever, ever,ever sign papers without having the vehicle. More

Excellent customer service I was very impressed with the excellent service we received at Keller Brothers Ford. Everyone we dealt with through the entire purchase was extremely I was very impressed with the excellent service we received at Keller Brothers Ford. Everyone we dealt with through the entire purchase was extremely friendly and professional. More

Amazing! When I went to have my 2001 Ford Escape inspected and found out 3 days before the end of the month that it was going to require much more work and mon When I went to have my 2001 Ford Escape inspected and found out 3 days before the end of the month that it was going to require much more work and money than it was worth, I didn't know what I was going to do. Luckily, the guys at Keller Bros. Ford we're extremely helpful in finding me the perfect car that very day! From the moment I walked in the door, I felt welcomed. Chris and Mike from the sales team sat down with me to discuss my needs, and went to work right away. Chris and I drove several cars, and he was very knowledgeable about each. After we found the one that I fell in love with (a 2017 Ford C-Max Titanium), Chris and Mike helped me figure out the best way to pay for it. I was not pressured at all, and felt that they truly had my best interest in mind. They let me take the car home for the night to make sure it was the right one for me. Chris even spoke with me via phone and text that night to answer some additional questions. The next day, I went in to sign the paperwork. Tim in finance explained everything thoroughly and clearly. While I did, the service team washed and detailed the car inside and out so that it was shiny and clean for me to drive off the lot. I truly feel that the team at Keller Bros. Ford went above and beyond to make sure I found a car that I loved, and one that suited all of my needs. I am very grateful for Chris and Mike (and the whole team) for making the process so smooth and worry-free. Next time you're looking to purchase a vehicle, I highly recommend giving Keller Bros. Ford a look! More

Best experience buying a car ever buying a car. The people at Keller Brothers were very good. They were willing to go the extra mile for the deal. The sales person w buying a car ever buying a car. The people at Keller Brothers were very good. They were willing to go the extra mile for the deal. The sales person was knowledgeable about the car More

Extremely polite extremely reasonable and fair I bought two cars from Keller and the service for the sale of the car was excellent and for the financing was done well and the follow up service tha I bought two cars from Keller and the service for the sale of the car was excellent and for the financing was done well and the follow up service that I've gotten on both cars have been extremely unwell. I would recommend Keller brothers Ford More

Keller Bros are awesome! I have purchased two vehicles from Keller Bros in the last 5 years and both my purchase and after sales service experiences have been excellent. Every I have purchased two vehicles from Keller Bros in the last 5 years and both my purchase and after sales service experiences have been excellent. Every service visit is met with cheerful and friendly staff and they work very hard to ensure customer satisfaction. I would highly recommend there service center to anyone, the experience and outcome has always been very satisfying. More

Great sales and service staff I have bought 2 F150's from Keller Brothers Lititiz store and both times have been treated fairly and thier professionalism is great! I highly recomm I have bought 2 F150's from Keller Brothers Lititiz store and both times have been treated fairly and thier professionalism is great! I highly recommend Keller Bros. More

Easiest purchase I've ever made! Overall great experience trading in my '13 F150 for a new '15 F150. I'm 5hrs away in Western NY and we made all negotiations via email, they were comp Overall great experience trading in my '13 F150 for a new '15 F150. I'm 5hrs away in Western NY and we made all negotiations via email, they were completely straight foward with me and beat an offer I had from a competing dealer. The salesman, Mike Esseff was great to deal with and personally drove the new truck 2.5hrs to meet me halfway at a UPS store where we completed the transaction. Took 10 mins to sign the paper work and make copies, Mike gave me a quick rundown of the new truck, we swapped keys and we went our separate ways. Couldn't have been easier! More

Look no further...Friendliest staff & great deals! Working with Rick at Keller Brothers in Lititz could not have been a more pleasant experience. We had a few issues against us, and he helped us navig Working with Rick at Keller Brothers in Lititz could not have been a more pleasant experience. We had a few issues against us, and he helped us navigate through those and we were given a very fair deal for our trade-in. Rick worked with us on pricing and getting our car in the shape it was guaranteed to be in! No leg work required from us; they took care of all paperwork! The finance guy took his time and explained everything to us! SO much better than the experience we had previously at a private car dealership! Will definitely come back! Thank you! More

Found the truck I was looking for online. I bought it sight unseen, they delivered it to me in Ohio. It was exactly as described. No problems. sight unseen, they delivered it to me in Ohio. It was exactly as described. No problems. More