Kelley Auto Mall- Service Center

Having issues with car took it to them for evaluation. After being a guy awaited with them even driving it to make sure everything was checked out thoroughly. After being a guy awaited with them even driving it to make sure everything was checked out thoroughly. More

Service staff was friendly and helpful but when the regular service manager was not available, things git confusing. The A/C part I needed was not available, it was on backorder and was received 6 week regular service manager was not available, things git confusing. The A/C part I needed was not available, it was on backorder and was received 6 weeks later. I was twice told a ‘loaner would be available until my car was repaired but the backup manager was unaware of it. The day my car was repaired (7.1 hrs) I was again to receive a loaner for the day, but none available. Backup staff could be better trained and carry thru with promises made. More

Courteous and helpful, and they have the ability to understand your concerns. They are very efficient. understand your concerns. They are very efficient. More

Local , done business with before . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . Friendly people, answered my questions . Got my truck back when promised . Missed estimates by $500 but the a/c works correctly . More

Trusting in a friend as a salesperson and a friend in the future!! Ken & Janet the future!! Ken & Janet More

The service desk staff was nice. I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call woul I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call would have been nice. They had a black one but my interior is brown. But when the appointment was made, we were told they had the part. They were able to accommodate me on a different day and they took me to work and then delivered my vehicle to me at work when it was finished. More

Pete was very awesome to work with on scheduling the repair on my 2021 Chevy 1500. He was very professional and clear communication between the drop off and pick up after the truck was fixed. repair on my 2021 Chevy 1500. He was very professional and clear communication between the drop off and pick up after the truck was fixed. More

Although Decatur took care of me, the person I talked to made my appt for Ft Wayne instead of Decatur where I called and live. Imagine there surprise when I dropped off my Blazer for work. Must have a bette made my appt for Ft Wayne instead of Decatur where I called and live. Imagine there surprise when I dropped off my Blazer for work. Must have a better system of them finding out where you want your service done. More

They we're very professional and courteous their job work is outstanding you can't even tell that I wrecked the car it was almost like they replace it with brand new cars is so good I would recommend this to is outstanding you can't even tell that I wrecked the car it was almost like they replace it with brand new cars is so good I would recommend this to anybody fantastic job and wonderful men doing the work I would love to say it's a triple AAA RATING More

Excellent service again for all my automotive needs. Will always return for their attention to detail and in understanding my needs. Will always return for their attention to detail and in understanding my needs. More