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Kelley Auto Mall- Service Center

Decatur, IN

4.2
14 Reviews

14 Reviews of Kelley Auto Mall- Service Center

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July 10, 2025

Pete was very awesome to work with on scheduling the repair on my 2021 Chevy 1500. He was very professional and clear communication between the drop off and pick up after the truck was fixed. More

by Bob Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
July 09, 2025

Although Decatur took care of me, the person I talked to made my appt for Ft Wayne instead of Decatur where I called and live. Imagine there surprise when I dropped off my Blazer for work. Must have a bette More

by BCOCHRAN_1962
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept
July 01, 2025

They we're very professional and courteous their job work is outstanding you can't even tell that I wrecked the car it was almost like they replace it with brand new cars is so good I would recommend this to More

by ladysunshine105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Excellent service again for all my automotive needs. Will always return for their attention to detail and in understanding my needs. More

by Tom Rash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

The Kelley Auto Mall Decatur location is always so very helpful! The staff is friendly and I always get great service! More

by HOUSERM68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan West
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Didn't help with problems. breaks wearing out before there time. 40000 miles had too replace both back breaks and rotors. More

by 1nitroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Dustin was top notch. He explained everything and was polite and extremely helpful. Because of him I would definitely return and recommend his services More

by RENA.LEONARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
May 22, 2025

Good Wish the system would pickup a customers free oil changes and tire rotation they purchased when buying the vehicle More

by shawncgeyer
Recommend Dealer
Yes
Employees Worked With
Marcus greets
May 16, 2025

Jason was courteous, knowledgeable and friendly. . He explained the problem and what the solution would be. More

by rpamjoro
Recommend Dealer
Yes
Employees Worked With
Jason
May 08, 2025

Everyone is very friendly and helpful. They cared about the maintenance of my car, explained why I should have continued maintenance of my car and why and what in words I could understand More

by jilw
Recommend Dealer
Yes
Employees Worked With
Landon Wilson
1