Read Reviews Kelly Cadillac Saab

Kelly Cadillac Saab

Kelly Cadillac Saab

1986 State Road
Lancaster, Pennsylvania 17601


Sales: (717) 898-4000
Service: (888) 392-7636
Parts: (888) 392-7636

Kelly Cadillac Saab
Manufacturer: Cadillac

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 142 reviews

4.9

4.9 out of 5

194 lifetime reviews

Kelly Cadillac Saab

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Certified: Kelly Cadillac Saab

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Kelly Cadillac Saab has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Kelly Cadillac Saab

We offer the exclusive Cadillac Concierge! Our salespeople will gladly pick your vehicle up for scheduled service AND return your hand washed vehicle to your door!

Refer a customer to Kelly Cadillac and receive a $50 referral fee!

Named the #1 Cadillac Dealer in the DMA!!! (February 2013).

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 9:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Free Coffee Television
Free Drinks Vending Machines

wgreenle71
6/10/2013 11:21:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc GagliardiMarc Gagliardi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

The folks at Kelly Cadillac are all super friendly and extremely knowledgeable. Our sales associate, Mark, was amazing. We fully recommend purchasing a car at this dealership!!!!

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jamieraum
6/4/2013 8:10:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Julie GardnerJulie Gardner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

I gave Kelly Cadillac a high rating because it was well deserved. I was looking for a very specific car and Kelly Cadillac kept me in mind and when a car came up with my specifications, they were on it. Julie was my salesperson and went above and beyond to make the experience of buying a car an awesome experience. I would highly recommend Kelly to anyone and will keep them in mind and make them my first choice in future car purchases.

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sandysweets
5/29/2013 2:16:17 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Doug GivlerDoug Givler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

I love Kelly Cadillac(bought my dream suv). I spoke to Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. The sales team and customer service is EXCELLENT! I will refer Kelly Cadillac to my friends.

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EBistline
5/29/2013 8:11:48 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle RussellMichelle Russell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

This is the second buying experience at Kelly. The staff is very friendly and a pleasure to work with. They make every effort to go the extra step to ensure a great buying experience and service after the sale. Both the owner and his wife made it a point to seek us out and speak with us about the Kelly team and to inquire as to our overall buying experience. Our sales representative, Michelle Russell was great to work with and made every effort to ensure our overall satisfaction with the purchase of our new Cadillac. Living some 40 miles away from Kelly, the concierge door-to-door service and vehicle loaner is a terrific offering by Kelly as well.

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Mkcolts19
5/20/2013 5:48:19 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Howard SolodkyHoward Solodky
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

I have been looking for a Cadillac for sometime. Just couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talked with Howard. He really knows his stuff! Answered ALL my questions, which were many,and he with the help of Glenn Davis got me into the car I ALWAYS wanted! The staff went above and beyond what I have encounter at other dealerships. Drove 70 miles to pick my beauty up. It was well worth the drive to receive such red carpet treatment! I rated such high scores for the fact of getting great personal service from all the employees.

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youngat1
5/8/2013 3:58:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Doug GivlerDoug Givler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

This was a very smooth transaction. Kelly offered me a good price on my trade and a good price on the new SRX. No haggle. Great Experience. Doug is great to work with.

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Lswank
5/5/2013 8:46:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sarah DentonSarah Denton
Julie GardnerJulie Gardner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kelly Cadillac Saab:

Julie was very well informed about the vehicle even though it was not a make that she normally sells. She had definitely done her homework and had an answer to every question that we had. The entire staff was friendly and willing to help in every way, including being prepared to pair our phones with the bluetooth and finding out about remaining warranty, etc.. Defintely not expected but certainly appreciated. Sarah was very efficient in arranging financing and everything went smoothly there. The price was very fair for the vehicle that we bought and we would definitely do business at Kelly again. It is an outstanding dealership.

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randee55
5/5/2013 2:01:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Allen HartzAllen Hartz
Geoff KellyGeoff Kelly
Howard SolodkyHoward Solodky
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

It's unfortunate the ratings end at great. We would have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great.

We traveled three hours to Lancaster after seeing the car, in an online ad. We did think twice about driving that far to see a car, but we did, none the less. Our experience exceeded professionalism on every level. The treatment we received was above and beyond expectations, with total sincerity. We would travel back to purchase another car when the time comes without hesitation.

I would recommend Kelly Cadillac to anyone we know. If you doubt this review, just stop in and try to prove us wrong. We have been purchasing cars for a long time this was the best, ever!

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Rachael68
5/3/2013 10:13:19 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Doug GivlerDoug Givler
Scott HansonScott Hanson
Geoff KellyGeoff Kelly
Michael MooseMichael Moose
Lynn YoderLynn Yoder
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Kelly Cadillac Saab:

We purchased 2013 Platinum Escalade. The sales and service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase.

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hlight426
4/29/2013 8:26:51 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn DavisGlenn Davis
Julie GardnerJulie Gardner
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Kelly Cadillac Saab:

This car buying experience was so easy, and actually fun!

Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. She's also a car girl after my own heart, as she has beautful older, convertible Saab that she takes to shows!

Glenn did our paperwork. He also impressed me. On the last line of the "we owe" (the customer) sheet - he wrote "continued great service."
I thought that was very thoughtful - it made me smile.

They both also stayed after closing time until I ran back home to grab some items to complete the sale that day, just so I could take the car home that night.

Everyone was great, and I would highly recommend this dealership all the way around.

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