Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
612 Reviews of Kelly INFINITI - Service Center
Sort by
August 18, 2023
Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing your vehicle. Thanks Joe More
by Joe
Employees Worked With
Other Employees :
Roman Babayants
Helpful July 27, 2023
Easy to make appointments and very professional. Service advisor keeps you updated on on your progress and provides time estu Service advisor keeps you updated on on your progress and provides time estu More
by acormier02
June 30, 2023
The whole staff is very friendly! Pete made sure I stayed updated every step of the way. Would recommend my friends to come here Pete made sure I stayed updated every step of the way. Would recommend my friends to come here More
by tedpaul28
June 30, 2023
The Kelly team rules! ! IIn and out service on a Saturday afternoon. The staff always goes above and beyong. ! IIn and out service on a Saturday afternoon. The staff always goes above and beyong. More
by betsyl038
June 17, 2023
Always ready to take care of your car in the best way possible. Also the friendliness and customer service is exceptional! possible. Also the friendliness and customer service is exceptional! More
by lugucc
May 26, 2023
Kelly Infiniti has such great service as always, they always take care of all of my needs from oil changes to tire rotation. I highly recommend Kelly Infiniti. always take care of all of my needs from oil changes to tire rotation. I highly recommend Kelly Infiniti. More
by Joe
May 10, 2023
Stay away from this dealership because you will be overcharged and lied to. Brought my car here to get an engine fixed and they charged $700 for diagnostic and 1 hour of labor. James and Pete were inc overcharged and lied to. Brought my car here to get an engine fixed and they charged $700 for diagnostic and 1 hour of labor. James and Pete were incredibly incompetent and untrustworthy. They recommended fixes that did not solve the problem of my car and charged me $1,100 for nothing. In addition, they tried to upsale and upcharge their services. For example, they quoted me $5,000 to replace the engine. I called another mechanical body shop and they said they can get the job done for $3,500. STAY AWAY from this dealership and their employees. Incredibly dishonest and incompetent. It should be illegal what they’re doing because they’re scamming people. Honestly, should take them to court for the lies and scam. More
by Simon
April 28, 2023
The service was great. They were prompt, courteous and reasonably priced. I have always been happy with the sales team and service department. They were prompt, courteous and reasonably priced. I have always been happy with the sales team and service department. More
by Jim Cullity
April 13, 2023
You and your team were all amazing. When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. Yo When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. You and your team were punctual, polite, communicative, efficient, and simply excellent - taking customer service to a new level! I will tell anyone that will listen that Kelly is the place to purchase a car – new or used. Or have service performed. Please let your entire staff know how amazing of an impression you've left on me. Thank you! More
by Gary T.
Employees Worked With
Other Employees :
I don't recall the service person who called to tell me what was wrong and how it was fixed, but he was great; also Barry (your valet drive) was top notch, Roman Babayants
