Kelly INFINITI - Service Center

A+ customer service I've been coming to this dealership for 10 years, I buy my vehicles there and have them serviced there. The entire staff (from the receptionist to th I've been coming to this dealership for 10 years, I buy my vehicles there and have them serviced there. The entire staff (from the receptionist to the service rep to the valet driver) is so friendly and helpful. I would never think about going to another dealership. I'm treated great, the staff is friendly and respectful, and you can tell they really enjoy working there. What a great group of people to deal with!!! Please keep up the great service!!!! More

Nothing less than excellent I strongly recommend the personnel at Kelly Infiniti for service (Abby Finch)or sales. They are the best all around,keep up the good work. I strongly recommend the personnel at Kelly Infiniti for service (Abby Finch)or sales. They are the best all around,keep up the good work. More

Great Service Took my Q50 in for routine service. They got me in and out within an hour. I dealt with Dave in the Service Department and he could not have been ni Took my Q50 in for routine service. They got me in and out within an hour. I dealt with Dave in the Service Department and he could not have been nicer. This is my second Infiniti and I have always had great service. More

Timeliness is key I was working at a client in the area (I live in downtown boston) and was due for an oil change. I figured why not try and get one quickly during lunc I was working at a client in the area (I live in downtown boston) and was due for an oil change. I figured why not try and get one quickly during lunch break before heading back to the client site. Dave had warned me upon arrival estimated time would be between one hour and one hour fifteen minutes. I only had about forty minutes worth of time to do it and said never mind. He then told me he would make it his priority to do it in forty. I grabbed a bite to eat at papa Gino's across the street and by the time I was back the car was ready AND washed! Total time for an oil change and tire rotations: 31 minutes. Unbelievable customer service! This is why I continue to come to Kelly Infiniti and lease my vehicles with them only. Thanks Kelly team! More

Excellent Service I brought my vehicle to Kelly Infinity for my first service appointment, the service I received was excellent everyone was very polite and professiona I brought my vehicle to Kelly Infinity for my first service appointment, the service I received was excellent everyone was very polite and professional.. I will definitely continue servicing my vehicle there. I highly recommend this dealer. More

Horrendous GM should be fired! Made a small molehill into a great big mountain needlessly. What dealer won't allow a car to be parked overnight? GM should be fired! Made a small molehill into a great big mountain needlessly. What dealer won't allow a car to be parked overnight? More

Service Visit First service for 2014 Q50. Professional and extremely courteous from start to finish. Jeff explained everything that would be done and my car was r First service for 2014 Q50. Professional and extremely courteous from start to finish. Jeff explained everything that would be done and my car was ready before time promised. Just a great experience. Thanks, Jeff! More

FOUR frozen doors Having brought my car in for a service in regards to all FOUR doors freezing after multiple snow storms, my first appointment went smoothly. I was to Having brought my car in for a service in regards to all FOUR doors freezing after multiple snow storms, my first appointment went smoothly. I was told they used grease and silicone around my doors and that should solve the problem. Unfortunately not even 24 hours later, I walked out to my car to go to work and was completely unable to get into my car. None of the four doors would open. The only way I can get in is to leave the car in the sun for HOURS. After roughly 7 phone calls and almost a full two weeks later I finally was able to get the director of service Jeff Brown to return my call. And to my astonishment his response was "this is a design flaw of the G37". I am sorry, but I find it completely ridiculous that Infiniti offers AWD products, in a wintery part of the country, and then tells you that it's a design flaw that does not allow you to enter your vehicle when it snows. On top of that, he told me "there is nothing that Infiniti can do because they looked at the car and saw nothing wrong". Well sorry to say but this hasn't happened in previous snow storms so something is definitely wrong. His response was to take it to another Infiniti dealer for a second opinion if I didn't believe his story. I called Norwood Infiniti and the service manager Nigel said "there is no way all FOUR doors should freeze shut, something is definitely wrong". He wanted to schedule an appointment for the next day to replace the actuator on the door to see if that would solve the problem. Mind you, I called at almost 7 p.m. on a Friday night and he answered and was already trying to figure out what can be done to help me. I am in the process of scheduling an appointment with Norwood Infiniti which is roughly an hour from my house solely because Jeff Brown is telling me there is nothing that can be done. Kelly Infiniti is approx. 15 minutes from me which is why I went to them to begin with. I spoke with the GM Lisa Avola the following Monday and she reinforced what I was told that there is nothing wrong with my car. She even told me she had to park a car in the service bay to open the hood. Nothing mentioned about all FOUR doors freezing shut after multiple snow storms. Kelly Infiniti’s service department treats their customers awfully. I have spoken to multiple Infiniti owners, along with all family and friends to see if they have ever heard of this and what is their response? They all look at me like I am lying to them. No one believes that all FOUR of my doors freeze shut after a snow storm. To Lisa’s credit when I told her about the Norwood Infiniti’s plan she told me that they could do the same, but they can only replace the actuator if it is actually damaged. I don’t know what is causing this problem nor can I find anything online that is even remotely similar, but Kelly Infiniti has washed their hands and is completely useless in resolving my problem. Customer service was nonexistent and I will refuse to ever go back there or recommend them to anyone ever again. This may have just caused my opinion to change of Infiniti for the worse. ---UPDATE--- After posting my bad review previously, Lisa Avola, the GM, made it her duty to get in touch with me and right this wrong. The service she provided was much better than earlier and she offered to bring my car in and replace the four locking actuators in the door. Unfortunately due to the warm weather, it will be impossible to tell if this corrected the problem. I made sure to ask her and she said next year if I have any problems, to call her directly. This made me feel reassured for the next winter. At this point I can say I am satisfied with the service received, just only wish this was the result the first time. in the end, Lisa provided excellent service and I am happy with the result. More