Kelly Infiniti

Reason for Visit: Service

I recommend this dealer: No

My Review of Kelly Infiniti:
I have purchased two new infiniti's from Kelly in the last two years. My 1st experience was poor all around, but I gave them another chance,and once again I have been dissapointed. While the sale and price of my 2nd purchase were good, the service dept has again failed miserably. On more than one occasion I have scheduled service appointments for 8:30am, dropped my car off, only to either call or be called hours later to be told my car has not even gone into the shop yet. I can not understand the purpose of scheduling an appointment if it can not be met? This has happened to me THREE times in the past 18 months. If they can not meet the appointment commitments made, then maybe they should schedule fewer cars at a time? I have been very patient, but I can not waste any more of my own time and travel because of poor customer management. It is too bad because there are a few committed concerned people at kelly, but the lack of concern and attention to detail of others make the overall experience a poor one.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Kelly Infiniti:
If you want service after the sale do NOT go to Kelly Infiniti. They are extremely rude after the sale. I went to turn in a leased M35 and was treated like an idiot. The first thing the manager Mark asked was "are you going to buy another infiniti?" when I said no the bad treatment started. Do not go to Kelly Infiniti, there are many other Infiniti dealers that know the meaning of customer service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kelly Infiniti:
This dealership has always treated me well, but I recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found that the back seat (leather) was damaged. There were rust marks on the seat and a fairly deep scratch. Apparently someone had stuck something on the back seat and damaged it when they pulled it out. I confronted the dealer and they denied all responsibility. They said that the repair didn't require them to be in the interior of the car and therefore it couldn't have been them. While the repair might not have required access to the back seat clearly something was put back there and damage was done.

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