Mike Fecteau

Excellent and professional experience. . very friendly atmosphere from the first phone call to even passing people in the hallways. Would highly recommend this dealership. . very friendly atmosphere from the first phone call to even passing people in the hallways. Would highly recommend this dealership. More

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Mike and Justin make a great team and Cong's leadership made for a very efficient process in buying a new QX50 made for a very efficient process in buying a new QX50 More

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I recently had the pleasure of working with Eric Alterio, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, Eric went above and beyond to make my car-buying experience smooth, enjoyable, and hassle-free. First and foremost, Eric's commitment to locating the perfect Infiniti Q50 for me was truly remarkable. He listened attentively to my preferences and tirelessly scoured their inventory to find a gorgeous Q50 that met all my requirements. His dedication and patience in this aspect were commendable, and it was evident that he genuinely cared about finding the right car for me. One of the most impressive aspects of my experience with Eric was his lightning-fast paperwork preparation and processing. In less than 24 hours, he had all the necessary documents ready and streamlined for a seamless transaction. This level of efficiency is a testament to his professionalism and dedication to his customers. Upon arriving at the dealership, I was delighted to find that Eric had the car impeccably detailed and ready for a test drive. It was clear that he takes pride in delivering not just a car, but an exceptional overall experience. His warm smile and respectful demeanor immediately put me at ease, and he took the time to explain every step of the process, ensuring I felt comfortable throughout. Eric's extensive knowledge of the 2023 Q50 was evident as he walked me through all the new features and technology. He patiently answered all of my questions and ensured that I understood every detail about my new vehicle. His expertise in Infiniti products is truly impressive, and it's evident that he is passionate about what he does. Throughout the entire process, Eric was incredibly responsive and courteous. He consistently went the extra mile to make sure I felt valued as a customer. His genuine and caring nature sets him apart, and it's clear that he values the satisfaction and happiness of his customers above all else. To top off the exceptional experience, Eric personally delivered the car to my home, making the entire process even more convenient and stress-free. This level of dedication to customer service is rare and greatly appreciated. I will wholeheartedly recommend Eric Alterio to all my family and friends in need of a new car. His expertise, genuine care for his customers, and unwavering commitment to providing an outstanding car-buying experience make him a standout in the industry. Eric's dedication and professionalism at Kelly Infiniti of Danvers made me a loyal customer, and I am grateful for his exceptional service. More

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This is the third time I have bought a car at Kelly Infiniti, each time it has been a pleasurable experience. My latest visit and purchase was on Saturday June 17,Mike had called me to set the appointm Infiniti, each time it has been a pleasurable experience. My latest visit and purchase was on Saturday June 17,Mike had called me to set the appointment ,I had the pleasure of working with Alexa & Josh, all three were extremely courteous and Alexa kept informed step by step through out. I have to say everyone at the dealership was pleasant a great atmosphere. Highly recommend Kelly they do make it easy. More

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The Kelly team did a great job answering our questions on the cars and allowing us to take as many test drives as we wanted. They knew the trim level details very well so we knew what we were looking at or the cars and allowing us to take as many test drives as we wanted. They knew the trim level details very well so we knew what we were looking at or was excluded. Coming from out of state they helped explain the purchase process so there weren’t any surprises. We’re very happy with the car and the service we got. More

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Excellent car buying experience with Alexa! She had the car I wanted ready to go when I arrived at Kelly INFINITI. Thank you to Alexa, Mike and Josh! She had the car I wanted ready to go when I arrived at Kelly INFINITI. Thank you to Alexa, Mike and Josh! More

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This is my second vehicle that I have used Kelly Infinity. Both times the experience was very pleasurable. Infinity. Both times the experience was very pleasurable. More

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Courteous ,prodessional ,friendly and knowledgeable ,we have been to several dealers of various makes and models ,Kelly Infinity crushed all of them. Being a first time buyer of Infinity we decided to lea have been to several dealers of various makes and models ,Kelly Infinity crushed all of them. Being a first time buyer of Infinity we decided to lease our QX60 in which we have 3 years to guage our futire purchases and relationship going forward ! More

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Great dealership! Great customer service! i’m very satisfied with my car from Kelly Infiniti! Great customer service! i’m very satisfied with my car from Kelly Infiniti! More

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My first impression of Kelly Infiniti was of a very classy dealership because everyone was neatly dressed and very professional in dealing with me. My salesmen, Mike Fecteau, was a great help. He liste classy dealership because everyone was neatly dressed and very professional in dealing with me. My salesmen, Mike Fecteau, was a great help. He listened to me and made sure the car fit my needs. The general manager Cong, was also extremely helpful in his explanations. Jan and I actually enjoyed the time we spent there which was very different from other dealerships. We felt valued. You Make it Easy!!! More

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