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Kelly Nissan of Route 33

Easton, PA

4.9
5,246 Reviews
Kelly Mission: We are committed to integrity, teamwork, enthusiasm, pride and family values. We will be the "Best of the Best" providers of automotive products and services to customers. The Kelly Values: Commitment to Excellence Customer Enthusiasm Exceed Customer Expectations Team Work Integrity Check us out at: www.choosekellynissan.com!
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3830 Easton-Nazareth Highway

Easton, PA

18045

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Showing 5,246 reviews

June 30, 2010

The best car purchase we have ever made!!!!!!!!!!!!!!! Knowledgeable and friendly employees...............and a great car too!! Service was a pleasure--------very convenient hours............ More

by suenstu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graff, Tim Kelly
June 26, 2010

I purchased a 2008 Acura RDX from Kelly Nissan. Gary Graff & Dave Lipki were fabulous to deal with. I could not be happier with the vehicle! The Sales & Finance staff at Kelly Nissan are top notch and I More

by caconnors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graff & Dave Lipki
June 24, 2010

Rich was the perfect sales associate. His very pressure free environment he created was great for me. He was very knowledgeable, had a great sense of humor and never tried to push the sale. Being in sales More

by cameljj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vasvari, Rich Vasvari
June 22, 2010

I liked the dealership because they worked well with what I wanted. They got me the car I wanted with the criteria I asked for. They handled the exchange of my old car good, they gave me close to what I wo More

by darkeyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graff, David Lipka
June 20, 2010

I have driven a Nissan for the past 8 years, but it was time for a new one. I knew that I wanted another Nissan because they are great cars. I had previously dealt with the Kelly dealership for service o More

by jlansek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
June 15, 2010

After deciding it was a good time for us to purchase a newer vehicle, my wife was "gently nudging" me to go out to the dealerships and look. She wanted to try a small or mid sized SUV and liked the looks More

by dart2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vasvari, Rich Vasvari
June 14, 2010

I bought a New Nissan Rouge yesterday, 06/11, and was helped by Rob. He was not only very professional, but also extremely helpful, friendly & warm. He briefly interviewed me, went to find the car, and More

by M168536
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Sauderwine & Mike S.
June 13, 2010

Matt Kelly was an awesome salesman! Helped us and explained everything about the Nissian Pathfinder every step of the way through our test drive and even showed us the whole service department prior More

by StaceeK89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kelly
June 08, 2010

I purchased a used 2003 Nissan 350Z from Kelly Nissan on 5/27/2010. We finalized paperwork at 10:30pm Thursday night and I was given the keys to drive it home. When I began my journey home, I noticed the ca More

by traviswickesberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Yenser and all of Service
Jun 24, 2010 -

Kelly Nissan of Route 33 responded

Travis, I read your letter to dealer rater and was very concerned to hear how you felt. I personally test drove your car with you on Friday 5/28/10 to verify what you were experiencing. You stated on the test drive the problem was barely noticeable when the vehicle was warm, which your vehicle was at that time. I asked you to drop the vehicle off on the night of Monday 5/31/10 so we could experience the drivability problem on cold startup. Only then were we able to fully experience the drivability concern you had. We replaced the throttle body that day, but had to wait until the next day to start the vehicle and see if the problem was corrected. On the test drive, Wednesday 06/02/10, we realized it was no better. We consulted with Nissan Technical Assistance and ran further tests. They had us disconnect the ABS control unit and requested we drive the vehicle cold on Thursday morning 6/03/10. The vehicle now ran properly when cold, so we ordered an ABS module on that Thursday night. Our Service advisor Rich contacted you on Friday notifying you the parts would not arrive until the middle of the following week. Your salesperson Jerry reached out to us immediately on Wednesday 6/2/10 stating you needed a loaner car. We supplied you a 2010 Nissan Cube at no charge that evening. We are committed to repairing your vehicle to your satisfaction and have always treated you with the utmost respect. Unfortunately, parts delays are sometimes out of our control. It is my understanding we have purchased the car back from you as it was the right thing to do. I’m sorry your experience was not one to be fond of, but we work hard to make our customers happy. In this case, the best correction was to unwind everything to get you back on the road. If there’s anything else we can do, please don’t hesitate to ask. Sincerely, Parts and Service Director Jon Miller

June 06, 2010

From the first time the sales manager and salesman approached us the experience was courteous and friendly. They took their time to answer all my questions and did not pressure me to purchase. I More

by Kenny D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Yenser, Michael Salavati
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