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Kelly Nissan of Route 33 - Service Center

Easton, PA

4.9
1,223 Reviews

1,223 Reviews of Kelly Nissan of Route 33 - Service Center

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December 14, 2012

I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium fo More

by jcaban
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Larry and Jon Miller
Dec 17, 2012 -

Kelly Nissan of Route 33 responded

Thank you for taking time out of your day to let us know how we did. Customer satisfaction is very, very important to us, and we are sorry that you were not satisfied with your experience at Kelly Nissan. Your comments were passed along to management, and they are aware of your issue. It seems that you came in in October with a “check engine” light on and a rough ride after 175,000+ miles. After diagnosis, the Service Department determined the vehicle was suffering from a cylinder misfire, a result of the cylinder being washed down with coolant due to a bad head gasket or cylinder head crack. You were quoted a price for head gaskets, and a possibly larger amount if the cylinder heads were bad, as well, and you declined to make the repairs. You came back in a few days ago with an overheating issue at low speeds, plus a lack of internal heating. You informed the servicepeople that you had used an additive in the coolant to try and stop the leaks. After another analysis, it was determined again that you had a bad head gasket, and that the type of additive that you had used has, as a potential side effect, the possibility of blocking the radiators and heater cores, possibly creating further issues. According to Service, at this point, you felt that their analysis was incorrect based on prior experience with cars damaged in this fashion, and so they told you that you might be best served by getting service elsewhere, where you could get a second opinion. Based on your review, this appears to be what you did, so there is nothing further we can do for your vehicle at this point. However, as we said, we are sorry you were disappointed with your experience, and encourage you to call the General Manager at Kelly Nissan, Terry Longmore, at 610-762-9161, if you wish to discuss the situation further. He would be happy to speak with you at your leisure. Sincerely, The Kelly Nissan Team

November 28, 2012

We went in for an oil change on our '07 XTerra and left with and left with a new XTerra!!! Well, actually we left after oil change and offer from Bill Pallo to buy back the '07 and trade up to the 2012. More

by S & S Fritz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lim, John Arena, Bill Pallo
December 31, 2011

Every time I bring my Nissan Sentra back to Kelly, Leo is there to greet me! He is a genuinely nice Kelly salesman who makes the customer feel comfortable, without being pushy (unlike employees at other deal More

by alm386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Suncar
November 12, 2011

Gary helped answer some questions I had about my vehicle. He was approachable and gave me some good advice. I appreciated him taking the time to help me out while I was there to get my car serviced. More

by kpkametz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graff
September 22, 2011

The service department was horrible I went to get my car fixed and two days later another problem occurred and they stated that it was "over looked" when apparently they do a multipoint inspection and check More

by xterra06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : John Miller
August 22, 2011

Dear Jon L. Miller, August 16, 2011 I am writing Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I wer More

by kleuzzi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : ASHLEY FULMER
June 22, 2011

Same as any shifty dealer. They're happy to take your money when you buy a car. When you need service they will rip you off with gotcha pricing. I took my wife's 2011 Versa there for it's 15K service whi More

by hodenkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim
March 09, 2011

I liked the courtesy that I received when I walked into the maintenance area. I was treated like a human being and not a number. The waiting area is very clean and user friendly. I had a good cup of coff More

by rs.sjj
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know Jon was our salesman
December 17, 2010

So I Bought a used vehicle from this dealership about 2 months ago thinking that they were legit. I had a problem with my car not driving right the other day so I got it towed back to the dealership to se More

by Audi2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
November 30, 2010

Karen greeted me in the parking lot as I was looking for a used pickup. She asked what I needed in the truck which, I then told her a crew cab, 4 wheel drive, automatic and 6 cyl. She said I have one on th More

by Charles Moretti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Schoeller
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