My Review Of Kelly Volkswagen:
Every employee,from the receptionist who greeted me upon entering, to the manager who met with me at the end of my experience,was professional and obviously, highly trained. The organization is impressive with each member having specific skills to facilitate the process of (in my case) leasing a car.
In a relaxed,yet businesslike atmosphere,I met with George Sousa,who is a sales representative. He was patient,kind and knowledgeable. I had a particularly,difficult situation for which he was able to quickly find a solution. Moving forward,he answered many questions and often had to repeat information for me. Although George spent an exceptional amount of time with me,I did not feel pressured to make a decision.
I am sorry not to remember the names of others ,with whom I worked,except for Kendra Milan. I was impressed by how well she knew and could explain the information I needed to know. She also showed patience and answered lots of questions guiding me along the way.
Once the decisions were made and the papers were signed,George and Kendra made sure I was able to pick up my car as quickly as possible.
I love my new Passat and look forward to a continued,positive relationship with the people at Kelly Volkswagon.
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