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Ken Ganley Ford Parma
Parma, OH
4,263 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,264 reviews
February 09, 2026
They said my vehicle would be ready in week and had all the part to fix it for the recall. The day I was supposed to pick it up I had to call them to find out it wasn’t ready and they had to order parts fo the part to fix it for the recall. The day I was supposed to pick it up I had to call them to find out it wasn’t ready and they had to order parts for it. It took them another week to finish it. When I finally got it back the work order said it wasn’t ready done on a Friday but they told me it wasn’t going to be ready until Monday. They don’t return phone calls and trying to make an appointment is very frustrating. I will not be buying another vehicle from any of there dealers again! More
by Unhappy customer
Verified Customer
February 08, 2026
They were very friendly and fast my only complaint is my car wasn't run through the wash. I guess that's not a thing at Ford but it should be. car wasn't run through the wash. I guess that's not a thing at Ford but it should be. More
by lmr7681
February 07, 2026
Prompt with scheduling my service. In for two new tires, rotation and oil change. In and out. Service appointment at 7am, back at work by 9am. Great experience. In for two new tires, rotation and oil change. In and out. Service appointment at 7am, back at work by 9am. Great experience. More
by jjes105
February 07, 2026
Paid $565 to repair a front turn signal light and socket. Granted they had to diagnose the problem, broken wire. Could have extended some kind of discount? I asked, was told not available... Granted they had to diagnose the problem, broken wire. Could have extended some kind of discount? I asked, was told not available... More
by tribetown2024
February 07, 2026
Excellent personel and the service was great. I recomend this dealership to all my friends. I recomend this dealership to all my friends. More
by johnrstecura
Employees Worked With
February 07, 2026
They honored my warranty repair well. They did a nice job. Jump for joy every day They did a nice job. Jump for joy every day More
by Dbarnold22
Employees Worked With
February 07, 2026
Great experience. Very friendly staff. Would definitely go back for future purchases. Great selection of vehicles Very friendly staff. Would definitely go back for future purchases. Great selection of vehicles More
by Angiendan
February 07, 2026
I was Welcome, and assured everything gonna be ok with my car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. More
by Achill Romeo wamba
February 07, 2026
I spent $250 to install a new hood latch and still won't close...They told me the cable was bad and now I'm sure if they installed a new cable. It's dangerous to drive with the hood not secured close...They told me the cable was bad and now I'm sure if they installed a new cable. It's dangerous to drive with the hood not secured More
by NJMERHAUT
February 07, 2026
The customer service was very helpful and provided a ride home to and from bodyshop. home to and from bodyshop. More
by ADAMSILVE85
