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Ken Ganley Ford Parma
Parma, OH
3,799 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,799 reviews
October 05, 2025
They were helpful. Kristy was such a pleasure to work with and very relatable. Made car buying a bit easier Kristy was such a pleasure to work with and very relatable. Made car buying a bit easier More
by carlenewolf
Verified Customer
October 05, 2025
The emplyees where all wonderful, courteous and kind. Wouldn’t go anywhere else and will but my next Ford here at Ganley Ford Wouldn’t go anywhere else and will but my next Ford here at Ganley Ford More
by candy.perez13
October 04, 2025
Pleasant courteous on the phone courtesy phone call follow up after servicing my vehicle. They washed the truck and cleaned the windows and left me a clean floor mat follow up after servicing my vehicle. They washed the truck and cleaned the windows and left me a clean floor mat More
by CASTIBI
October 04, 2025
They were awesome They were very nice ,helpful and took care of all of my needs care of all of my needs More
by datkoterri
October 03, 2025
Madelyn was friendly attentive and did a great job answering questions and staying in contact from my initial contact/inquiry through taking possession. Rest of the team from management and finance ma answering questions and staying in contact from my initial contact/inquiry through taking possession. Rest of the team from management and finance made the experience easy and stress free. More
by HILEWICKJ
October 03, 2025
George was great, his sales manager was low pressure. Pretty easy as far as a purchase goes IMHO. Pretty easy as far as a purchase goes IMHO. More
by bobmagee425
October 03, 2025
Service was great and Ariel was very helpful. I will be back to Ken Ganley for future vehicle needs. I will be back to Ken Ganley for future vehicle needs. More
by mlvecchio13
Employees Worked With
October 03, 2025
Kristy was a pleasure to work with. She put effort into searching for the vehicle we wanted that they did not have in inventory. We are very pleased with the vehicle and definitely reco She put effort into searching for the vehicle we wanted that they did not have in inventory. We are very pleased with the vehicle and definitely recommend working with Kristy for your next vehicle. More
by gordonvink2011
October 03, 2025
Pam Ford was great. Finance screwed me out of my 2024 end of year rebate. Finance screwed me out of my 2024 end of year rebate. More
by msamybradley5
October 03, 2025
Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More
by andysamuel18
