Ken Ganley Kia Medina

Rude, obnoxious, arrogant, demeaning, rot gut Rude, obnoxious and arrogant describes the new car sales manager at Doraty Kia in Medina. I had an interest in a Kia Soul. After I stated the monthly Rude, obnoxious and arrogant describes the new car sales manager at Doraty Kia in Medina. I had an interest in a Kia Soul. After I stated the monthly payment, down payment and term I was desiring, the salesman came back with an additional year longer term, and a monthly payment that was $65 more a month. After being there for well over an hour questioning the numbers, the sales manager ripped up the sales terms and numbers, screamed at me and ordered me out of the dealership. Other salesman took his direction and copied his behavior and jumped into this "scene" he created. Moreover, customers, parents and children witnessed his behavior as I allowed himself to embarrass the dealership he represented. An absolute knuckle dragger he was. Presently, this dealership is in a remodel phase of their building. They should be in their remodeling phase of customer demeanor, customer approach, customer retention and customer relations. A new building, built on the outside, does not show a weak foundation for a customer, focused service. Montrose Kia of Sheffield Lake was the absolute complete opposite. Stellar in customer approach, exceptional in customer rapport, tremendous value on the customer's needs and ten star service is what I received. Steve..Westlake More

Service The service department sucks,I have a 2014 Rio with a brake problem.The back brakes are locking up in wet conditions and I was told it was a maintenan The service department sucks,I have a 2014 Rio with a brake problem.The back brakes are locking up in wet conditions and I was told it was a maintenance issue,so they would not cover it under warranty but the could fix it for 2 hundred dollars,I told the service manager that was xxxxxxxx then he told to stop swearing and told me to leave and not come back xxxx Bill Doraty More

Terrible customer service I really wish i could give this dealership a negative rating after my experience. I went into the dealership looking to trade in my Kia Sportage,a few I really wish i could give this dealership a negative rating after my experience. I went into the dealership looking to trade in my Kia Sportage,a few weeks ago, and lease a Sorento. I have good credit and a substantial income. I had to ask someone to find me a salesperson because they were all too busy chatting by the front desk. When I finally was connected with one he seemed very uninterested in helping. I told him what I wanted and test drove a Sorento only to find out that I only had less than 6 miles left because it was low on gas. We went in and started to talk about the financing and he walked away and was back in 2 minutes stating that my trade in was not worth it and wanted $500 a month and a few thousand down on top of it. I told him there was no way I was doing that and he came back with his sales manager that said you won't be getting a car from us today and said bye. Not even offering any other options. I thank them for the lousy treatment that day because I went to Ganley and am now a proud owner of a brand new Equinox, with the payment I wanted. I would never recommend this dealership to anyone and can't understand how they can treat people with such disrespect and still stay in business. More

Terrible Customer Service TERRIBLE Dealership! They called me everyday, until I purchased a car. Now I have been calling since March and I can't get the service manager or G TERRIBLE Dealership! They called me everyday, until I purchased a car. Now I have been calling since March and I can't get the service manager or GM to return a call. More

Great Staff I worked with Alex B and would recommend him to anyone. He was polite and answered every question we had. The one thing we really liked about him wa I worked with Alex B and would recommend him to anyone. He was polite and answered every question we had. The one thing we really liked about him was that he didn't try to push the sale like most sales people do. Overall it was a great experience with Alex. More

Just horrible Just degrating! Guess what? I bought a brand new car somewhere else!They don't even deserve a rating! :Do not go there! I do NOT recommend this dealer Just degrating! Guess what? I bought a brand new car somewhere else!They don't even deserve a rating! :Do not go there! I do NOT recommend this dealership to anyone! More

Excellent Staff, Amazing Dealership Thank you so very much for helping to provide my client with a wonderful deal on a beautiful new Sorento. She was thrilled and I appreciate doing busi Thank you so very much for helping to provide my client with a wonderful deal on a beautiful new Sorento. She was thrilled and I appreciate doing business with a fair and honest dealership who really goes above and beyond to provide spectacular service. More

Bill Doraty Kia has a Great Salesman Ted Sawicki was very helpful and dedicated to helping me find a car. He ended up getting me into the best car! He is awesome! Ted Sawicki was very helpful and dedicated to helping me find a car. He ended up getting me into the best car! He is awesome! More

I mean wow! Where do I start? I have bought multiple cars for myself here, and I have referred my entire family here. We have been buying cars from Bill Doraty for years, and the experience gets better cars for myself here, and I have referred my entire family here. We have been buying cars from Bill Doraty for years, and the experience gets better every time we go back. From the quality of Kia and the superior vehicle that they have become, the overall car buying experience, to going back for service! This place runs like a finely tuned machine! I have had amazing experiences with multiple members of Bill's staff including Bill himself. Nik Nageotte, Mitch Pasquerella, Joe Amaro, Miguel Rosado, Terry Blascak, Rick Zambrana, Justin Wagenschutz, and Tom Walls just to name a few. I am treated like family every time I walk in the door there. I can't say enough good about this place, and all of the wonderful experiences I have had here. I have never been disappointed by the multiple decisions I have made to buy from this place. I am a true Bill Doraty Kia customer for life! More

Customer service and repair not a priority. No interest that I spent $25000 and had a problem a month later. Not even Bill Doraty would respond. that I spent $25000 and had a problem a month later. Not even Bill Doraty would respond. More