Ken Ganley Kia of New Port Richey

Excellent, Professional service ,well trained staff , A reliable and dedicated service advisor in every phase of operations. High quality automotive engineering with low maintenance across multiple mo reliable and dedicated service advisor in every phase of operations. High quality automotive engineering with low maintenance across multiple models. A guaranteed return on investment. More

Excellent experience, no hassles, had my new car in only a few hours, huge upgrade from Friendly Kia. only a few hours, huge upgrade from Friendly Kia. More

Everyone we have encountered has been very friendly and helpful. They are very knowledgeable about their vehicles and are eager to please. Sales is open on Sunday so we bought our car on a Sunday! The ser helpful. They are very knowledgeable about their vehicles and are eager to please. Sales is open on Sunday so we bought our car on a Sunday! The service department was clean, friendly, and knowledgeable. This is our first Kia, and very happy about our Kia. More

Prospective buyers and service customers should proceed with extreme caution. If I could give zero stars, I absolutely would — not only to Ken Ganley Kia New Port Richey, but also to the Ken Ganley Automot with extreme caution. If I could give zero stars, I absolutely would — not only to Ken Ganley Kia New Port Richey, but also to the Ken Ganley Automotive Group. Based on my experience, this company showed a troubling lack of integrity, failed to stand behind its own service work, and demonstrated little meaningful commitment to customer satisfaction. Rather than taking responsibility or working toward a fair resolution, the company appeared to rely on misleading, self-serving legal excuses to avoid accountability. The result was an experience defined by poor communication, inadequate follow-through, and a complete unwillingness to honor reasonable expectations. My concerns were not handled with transparency, professionalism, or good faith. In my opinion, this was a deeply disappointing and unacceptable experience, and I would strongly urge prospective buyers and anyone seeking maintenance service to consider other options before doing business with this company. Background: We purchased a 2024 Kia Niro EX that had been exclusively maintained by the New Port Richey dealership. The vehicle had only 5,798 miles on it. Importantly, at 5,797 miles — just one mile earlier — the Ken Ganley New Port Richey Service Department performed what became the vehicle’s final oil change. Between carrier transport to the auction house and then to our doorstep, the vehicle accumulated only nine additional miles. We took the vehicle on its first drive, and just two miles later, at 5,808 miles, the engine seized. Put plainly: within 11 miles of the Ken Ganley New Port Richey oil change, the engine failed catastrophically. The facts as we understand them: The local Kia dealership determined that, during the last oil change, the oil drain plug had not been tightened securely. Over those mere 11 miles, the oil drained out, and our nearly new vehicle was suddenly facing a $14,000 engine replacement. Ken Ganley refused to take ownership. Instead, the company appeared to hide behind paper transactions and claims that “multiple entities” had control over the vehicle, rather than acknowledging the obvious sequence of events: the Ken Ganley New Port Richey technician failed to properly tighten the drain plug, the oil drained out, and the engine seized. The denials were appalling from start to finish — from the New Port Richey Service Department to the General Manager and all the way up to the Ken Ganley Automotive Group’s Director of Customer Relations. Maikel, the Service Manager, literally hung up on us within two minutes. Tim Jamil, the General Manager, heard us out but did nothing. Patrick O’Connor, Director of Customer Relations, came across as a polished smooth-talker: he thanked me for “the professional and polite way you presented your concern,” offered to find me another car, and then dropped the matter like a hot potato. We have not heard from any of them since. Ultimately, we bought another car from a far more reputable source, and we could not be happier with that decision. This experience left us with the clear impression that Ken Ganley was more interested in deflection than accountability. I would not recommend this dealership or automotive group to anyone looking for honesty, competence, or responsible customer care. More