Ken Ganley Lincoln Middleburg Heights

We made prior arrangements with Jimmy G. to test drive a 2009 BMW 328i while shopping for pre-owned luxury. Upon arrival, we waited nearly 10 minutes for the salesman to drive the car around, once outside, 2009 BMW 328i while shopping for pre-owned luxury. Upon arrival, we waited nearly 10 minutes for the salesman to drive the car around, once outside, he informed us that the low tire pressure warning light was on, but; “Not to worry, something minor we can fix.” Furthermore, the salesman was not knowledgeable about the car, not even knowing how to unlock the car. Upon initiating the test drive, we immediately noticed the horrible odor of cigarette smoke in the car. Furthermore, the car was filthy, sticky beverage spots in the center console, dust and grit around the radio and on the dash, patched holes in the leather seating. Lastly, the two of the four air conditioning vents were broken. We were immediately turned off from the car and decided to end the test drive. Upon returning to the dealership, we were greeted by the salesman and once informed of the condition he claimed again, “nothing we can’t fix.” We were then asked if there were any other cars we were interested in and politely declined. He did remind us that we were buying used after all and we can’t expect the car to look like new. Our previous two vehicles and our two current vehicles were pre-owned and were not even close to the condition of this car. It looks like they took it in on trade and never touched it again. Note to Ganley Used Car sales – CLEAN YOUR CARS BEFORE PEOPLE TEST DRIVE THEM! A little time and effort, plus a $25 service to fumigate the vehicle would have turned into a sale. Your folks at Ganley BMW would have been appalled at the condition of this car. Note to used car buyers at Ganley – ask them to detail the car BEFORE you come and drive it. More

Absolutely the worst pack of incompetent, bad-attitude car weasels it has ever been my misfortune to encounter. I contacted this dealership with the intention of buying a late model $10K Lincoln vehicle. car weasels it has ever been my misfortune to encounter. I contacted this dealership with the intention of buying a late model $10K Lincoln vehicle. I was already sold on the car being offered and would probably have been this dealership's easiest customer "if" somone had simply bothered to "take my order", no salesmanship required. In fact, I intended to pay very close to full price, if not the actual asking price itself. For all concerned this whole thing should have been really easy. I wasn't looking to haggle. I didn't need to seek financing. I had no car to trade in. I just wanted to buy this Lincoln Mark VIII. In fact, given the circumstances, I naively expected that the whole thing should have been a fairly straightforward affair. Unfortunately, no such luck. I have never tried so hard to buy a car for cash money and met such incomprehensible resistence from those whose purported reason for being in the loop is to facilitate the sale of the car. Rather than go through the simple steps necessary to consummate the transaction these schmucks acted like they were doing me a favor simply by deigning to speak with me. I guess I should have gotten a clue when during my first phone call the salesman apparently reached the limit of his shockingly short attention span and hung up the phone on me. Actually, I asked literally no more than two or three questions of this drone and occupied not much more than five minutes of his time before he decided, unilaterally, that the phone call was at an end. Perhaps when I asked him if the dealership was firm at its asking price I touched a nerve because it was at this point in the conversation that he abruptly cut me short and hung up the phone on me. (!!!) Stupidly, I called back assuming I had just caught someone on a particularly bad day. Again, no such luck. Shuffled from one surly imbecile to the next I finally ended up speaking with the general manager, Ron Jr., who seemed mysteriously unperturbed to learn that no one on his staff was the least bit interested in selling me a car for full asking price. I was puzzled by his nonchallance but at least expected that the general sales manager of Ganley Lincoln Mercury would be able to handle this seemingly simple transaction. But once again, no such luck. Maddeningly, instead of consummating the deal and taking my money this genius put me off by promising to look into the matter and to call me back the next morning. Of course, in what was becoming an ongoing theme for Ganley Lincoln Mercury he utterly failed to keep his word. Finally, after a solid two days of being ignored, abused and treated like an annoyance rather than a customer I grew weary of trying to throw money at these idiots. Based on my experience, they obviously have far more important things to tend to rather than sell a car to a cash paying customer. God only knows what that might be. My advice. Unless you like banging your head against the wall, avoid Ganley Lincoln Mercury like the plague. More