Ken Ganley Subaru Wickliffe

The best car buying experiencing ever! In my 49 years, this was the most pleasurable car buying experience that my husband and I have every experienced. We had the best and most courteous In my 49 years, this was the most pleasurable car buying experience that my husband and I have every experienced. We had the best and most courteous sales person, Doug, and the sales/credit managers clearly explained all the details of the deal. Doug was honest and stood by his word and had great follow up over the two week period that we started our purchase. More

Overall my experience was very positive and was treated well. Michael made me feel welcome and answered all of my questions to make my purchase feel valuable and successful. well. Michael made me feel welcome and answered all of my questions to make my purchase feel valuable and successful. More

Couldn't find Mat's card for last name, but he was great and so was the manager and finance person as well. No complaints was great and so was the manager and finance person as well. No complaints More

We were at your showroom for 5 hours purchasing a new car. We consider this much too long.Our salesman was helping other people at the same time as us. I think you are understaffed and need more salespeo car. We consider this much too long.Our salesman was helping other people at the same time as us. I think you are understaffed and need more salespeople. Thank You, Howard Harris More

Scott Bennett was the salesperson my husband saw when he came into the showroom. He explained to Scott that because I do not like dealing with car salesmen and coming into dealerships, he (Dan) was doing th came into the showroom. He explained to Scott that because I do not like dealing with car salesmen and coming into dealerships, he (Dan) was doing the legwork and he would share the info with me. I had already driven a friend's 2014 Forester, and knew that I liked it. Dan told Scott what I was interested in (options) and Scott also gave him a very good idea of the trade-in value of my Legacy. Scott was very prompt in communicating with me by email, and always very courteous. When we came together (the three of us) on Saturday morning, and after test-driving the Limited Forester that I subsequently purchased, Scott explained the price differences in the options that were included on the Limited, but not on the Premium I initially was interested in, and what the cost would be to add them to a Premium edition. So we felt confident in going ahead and deciding on the Limited. He respected my reticence in being there, and patiently answered all of my questions. Scott went over all the details when we actually came to drive the car away later on in the afternoon. As an extra personal touch, he had printed out a sign for the front window of my new Forester that listed my name as the new owner, but he also listed my nickname (Tinkerbell)! That was sweet. Rich Barron was friendly and competent, and listened to what we wanted as terms for the loan. I was amazed at what he could accomplish in a short time on a Saturday! Scott and Rich took the "pain" out of being at a car dealership for much of the day, and though it was a business transaction (which they genuinely appeared to value), they brought the fun and excitement to the whole experience...which is how it should be when purchasing a new car! We are very pleased with our decision on purchasing the Forester and coming to Ganley East. Best regards, Betsy Lerch More

Never seemed "high pressure," offered an actual deal rather than starting at MSRP like other dealers had done. Patient and helpful, wasn't the first time I'd been there. deal rather than starting at MSRP like other dealers had done. Patient and helpful, wasn't the first time I'd been there. More

All who work there that I encountered were friendly, courteous, and professional. The service done on my car was completed in a timely manner and, as far as I can tell, done right. I was pleased with m courteous, and professional. The service done on my car was completed in a timely manner and, as far as I can tell, done right. I was pleased with my experience there. While the cost was, in my opinion, a little high, I know that I am dealing with professional people who get the job done right. More

I was helped immediately after I walked in. I was treated honestly and fairly. I told Scott what I was looking for,and, I guess miracles can't always happen but I walked away with a new car and a "lower " ca honestly and fairly. I told Scott what I was looking for,and, I guess miracles can't always happen but I walked away with a new car and a "lower " car payment. Thanks to Scott and the staff . More

We have purchased two Subarus from this dealership and have had our first Subaru from this dealership serviced all our contact with them has been positive. Your evaluation form is a pain in the butt! I w have had our first Subaru from this dealership serviced all our contact with them has been positive. Your evaluation form is a pain in the butt! I will never fill out another one! More

The showroom was clean ans beverages were offered. The car I requested was clean an ready. The salesman was busy but sent another In his place. Seemed to take long time to process the sale but they were car I requested was clean an ready. The salesman was busy but sent another In his place. Seemed to take long time to process the sale but they were busy. More