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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
251 Reviews

251 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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June 12, 2024

They are efficient and polite. I resent the surcharge for credit card ideas I believe their profit is adequate without More

by hematologyassoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serge Akilimali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for your feedback. We're glad to hear that our team at Ken Ganley Subaru Wickliffe was efficient and polite, but we appreciate your input regarding the credit card surcharge. We'll certainly take it into consideration as we strive to improve our services!

June 07, 2024

Today was the first time I brought my car in for service. I had high expectations— and yet, everything about the experience exceeded them. The was as expected; the charges were as expected; the ease of drop More

by char.rapoport.nance
Recommend Dealer
Yes
Employees Worked With
Brandon Beck
Jun 09, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Subaru Wickliffe. We're happy we could exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Very professional service clean shop friendly service they explain everything in easy to understand terms More

by soniabantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ken Ganley Subaru Wickliffe responded

Soniabantu, thanks for the great feedback! We're glad to hear you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We appreciate your support!

June 06, 2024

Joe is thoughtful, communicative and detailed oriented. He is a can do person. He handled my tire issue expeditiously and with class. More

by ALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! We're glad Joe provided excellent service and was able to resolve your issue promptly. Take care and please don't hesitate to reach out if our Ken Ganley Subaru Wickliffe team can be of assistance again in the future!

May 26, 2024

The customer was awesome! They took my name took me to the lobby . They made sure I was comfortable took my keys . I received email saying they started my service then all don More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Casella
May 27, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2024

Have used their service center twice for scheduled maintenance and it was excellent service both times, the latter with a loaner. Service Consultant is Giovanni. More

by Ron P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant is Giovanni Casella 5 star
May 23, 2024 -

Ken Ganley Subaru Wickliffe responded

Ron, it's great to know that you've had excellent experiences with our service center at Ken Ganley Subaru Wickliffe. We'll pass your compliments on to Giovanni and the team!

May 16, 2024

They fit me in with no appointment after I had a questionable battery. Giovanni Casella was awesome. their customer service is unparalleled. They checked it, determined it needed to be replaced, and More

by Kachurek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovani Casella
May 16, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 15, 2024

I enjoyed working with Joe Vitale he was very helpful and pleasant. I wish that the office would send out reminders about getting your oil changed. They have stopped doing that More

by kayep2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi! We're glad to know that Joe was able to assist you at Ken Ganley Subaru Wickliffe. Your feedback about the oil change reminders is noted and we'll consider it for improvement. Thanks a lot!

May 14, 2024

The Service department is thorough and courteous. Repairs are completed in a timely manner. If the tech finds an issue not included in the service package, it is discussed as an option with no pressu More

by Bprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ken Ganley Subaru Wickliffe responded

Bprince, we're glad to know our service department at Ken Ganley Subaru Wickliffe met your expectations! We always aim for a no-pressure environment. Thanks for the feedback and see you next time!

May 08, 2024

Excellent service with caring staff. Treated with respect & work done well & explained to me in detail. More

by lo0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Ken Ganley Subaru Wickliffe responded

We're so glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We always strive for excellent service and clear communication, thank you for acknowledging that!

May 10, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please let us know if there is anything else we can do for you; we are more than happy to help!

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