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Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

4.7
2,057 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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1110 Clairton Boulevard

Pleasant Hills, PA

15236

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Showing 2,057 reviews

December 30, 2014

Fairly Painless Purchase I had gone online before visiting Day Toyota to see what their inventory of used Rav4's might be. Although shopping for a car can be a stressful expe More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dobbins
Jan 04, 2015 -

Ken Ganley Toyota Pittsburgh responded

Thank you for this review, Sandy. We really appreciate you leaving us your input. We are very pleased to hear that David could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Jason Fennell | General Manager | jasonf@dayauto.com

December 26, 2014

VTerry from the 404 Beat the competition hands down. I couldn't ask for any better experience right from the start. I sent out a number of solicitations with one key qu More

by VSTERRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Johnson, Ron Henderson
Dec 30, 2014 -

Ken Ganley Toyota Pittsburgh responded

First and foremost, thank you for stopping by to leave this incredible review, Vincent! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Whitney assisted you in such a detailed and customized manner. Give us a call if you have any further questions. Jason Fennell | General Manager | jasonf@dayauto.com

November 11, 2014

Awful Service I purchased a car and with a lease to turn in. They checked my car and said they would cover it. Well I get a bill from Toyota saying I owe 1500. I More

by tania.diazcaminos
Recommend Dealer
No
Employees Worked With
Don't want to mention names no needed
Dec 02, 2014 -

Ken Ganley Toyota Pittsburgh responded

Tania, I am very sorry that you encountered such issues during your visit with us. I would like to thank you for bringing this to my attention. Customer satisfaction is one of our primary focuses. If possible, I would like to speak with you directly about this matter. Feel free to contact me. Jason Fennell | General Manager | jasonf@dayauto.com

September 25, 2014

Ryan Nolte When looking for a reliable used car for my family, we chose Day. We did not feel pressured in anyway, we actually felt very welcome. Ryan Nolte came More

by damo713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ryan nolte
Sep 26, 2014 -

Ken Ganley Toyota Pittsburgh responded

All of us at the dealership congratulate you on your new Nissan Altima and appreciate the opportunity you presented to earn your business! Ryan and John are a great addition to our sales team and we are glad you had the opportunity to work with them. Their ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make them an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again. Jason Fennell | General Manager | jasonf@dayauto.com

September 01, 2014

TERRIBLE Unless you enjoy pumping money into this scam company I would advise you to stay away. The collision center is a joke and the customer service is far More

by junebug88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Arbogast, Dave Egnac, Gabe Cetra
Nov 18, 2014 -

Ken Ganley Toyota Pittsburgh responded

Thank you for leaving this review about your visit. We take customer feedback like this very seriously. Please contact me at your convenience so we can discuss what took place. Jason Fennell | General Manager | jasonf@dayauto.com

June 06, 2014

WHAT A NIGHTMARE I took my Yaris to be inspected. Was told it would cost $1000 to inspect and repair. No written estimate. They insisted I could not drive my car as th More

by 2MAD
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Missy Michaels
Jun 09, 2014 -

Ken Ganley Toyota Pittsburgh responded

On behalf of the entire team at Day Toyota, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. Again we apologize for the unpleasant experience, this is not how we operate our business and your feedback is very seriously taken. I would be very thankful if you got into contact with me so we could discuss the finer points on your issue. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Jason Fennell | General Manager | jasonf@dayauto.com

May 25, 2014

THESE FOLKS ARE GREAT!!!!! Go see Eric Duggal and Rob Dowe these guys are the best service and customer focused people I've ever dealt with at an auto dealership.BIG KUDOS TO TH More

by samddonnelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Duggal & Rob Dowe, John Petrovich
May 28, 2014 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to write this great feedback. It is wonderful to hear that Eric and Rob were able to provide you with a great experience! We really appreciate this feedback and we will pass along your kudos to them. Thank you and if you have any questions, please feel free to contact us. Jason Fennell | General Manager | jasonf@dayauto.com

February 17, 2014

Very pleased w the vehicle. Paid cash $22,000 Only Very pleased w the vehicle. Paid cash $22,000 Only had 1/4 tank when I got it Kinda bush league. Otherwise good doing business More

by Brwndg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ted Marsh, Ron Henderson, Gary Fritch, Ron Henderson
Feb 19, 2014 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for taking the time to write this review. We work hard to make sure our guests have a wonderful car buying experience and we apologize if some aspects of your prior visit with us have not been up to your expectations. We appreciate your feedback and we will take your comments into deep consideration so we can identify the areas of our customer service that need improvement. If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Robert Brooks General Sales Manager robertb@dayauto.com

October 17, 2013

My sales person was Karen Taylor she was AWESOME !! My sales person was Karen Taylor she was AWESOME !! She was very helpful nice and no presure easy to deal wth I would come back and buy my next car More

by jclayton21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Taylor
Oct 18, 2013 -

Ken Ganley Toyota Pittsburgh responded

I'm very happy to hear that you had such a nice experience with Karen. She really enjoys assisting our customers, and stories like yours are what motivate her to work so hard. We hope to see you back again sometime. Find us on Facebook and Twitter to stay informed with service specials and other great automotive content! Thanks! Dawn Majerjik | 412.469.3000 | Dawnm@dayauto.com

August 19, 2013

I had purchased a 2009 Toyota Rav4 at Day Toyota in the past. I wanted a new car so went to the dealership to see what kind of deal they could give me. The salesperson was extremely high pressure and pus More

by fin533
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Fritch
Oct 18, 2013 -

Ken Ganley Toyota Pittsburgh responded

I'm sorry to learn about your experience with our business. Customer satisfaction is extremely important to us. I do thank you for alerting me of these issues. We can always improve. Please contact me at your convenience so that I may identify precisely in which areas we need to work on. Thank you. Dawn Majerjik | 412.469.3000 | Dawnm@dayauto.com

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