Ken Garff Honda Riverdale

My experience at Ken Garff was very pleasant. Customer service was great and we got an awesome deal on our new car. The Sales rep was extremely friendly and very informative about all the features. I wi service was great and we got an awesome deal on our new car. The Sales rep was extremely friendly and very informative about all the features. I will definitely come back to Ken Garff for future business. More

As we all know buying a car is never easy! Or atleast that is what I thought for so many years. However going to Ken Garff made my experience one in which I will never forget! As I pulled in to Ken Garff that is what I thought for so many years. However going to Ken Garff made my experience one in which I will never forget! As I pulled in to Ken Garff I was not sure what to think but the dealership was clean and the staff was very helpful! I got the chance to work with Mike Mittendorf who listen to all my needs and made sure my car selections not only fit by budget but also met and exceeded my wants. The experience was professional and I'm very happy. I will be back in the future for all of my car buying needs! More

Trying to find a car is scary!!! I finally found a dealer that was so welcoming and honest about every question I had! So glad everything work so smoothly and was so easy to get taken care of!!! I recommend that was so welcoming and honest about every question I had! So glad everything work so smoothly and was so easy to get taken care of!!! I recommend Mike to everyone at my work even the Doctor I work for!! Thanks agin for the awesone car!!! More

Mike was very friendly and knowledgable about all the vehicles we asked about! I will always come back to buy from Mike! Thanks Mike! Thanks for the wonderful experience! vehicles we asked about! I will always come back to buy from Mike! Thanks Mike! Thanks for the wonderful experience! More

When I went into Ken Garff Riverdale, Charlene took the time to answer all of my questions and more importantly listened to what I said and help me select a car I loved and could afford. time to answer all of my questions and more importantly listened to what I said and help me select a car I loved and could afford. More

Thank you Jason for your service. To this point we are extremely pleased with our purchase. We still have a lot to learn about our new car, and we are excited about it! We have certainly received the mo extremely pleased with our purchase. We still have a lot to learn about our new car, and we are excited about it! We have certainly received the most professional service from all of you that we have ever encountered before. We have been to several dealerships down the road from you in search of the right car for us. None of them were as professional and prepared to serve as Ken Garff. After our visit with you regarding prices, we double checked on the Internet and found you were absolutely right on. We were impressed with how up front and honest you were from the very beginning. We appreciated that honesty. It is from that honesty that you build trust and that is what will keep us coming back. Each of you that worked with us made an impressive and lasting "first impression". You are fun, knowledgeable and very professional. Thank you for your excellent service. Leanna Riddle More

We were in the market for a Black 2012 Honda Odyssey EX-L. Shannon and Corey worked hard to find what we wanted and when they could not find the exact match they went the extra mile. Over 3 days of hard EX-L. Shannon and Corey worked hard to find what we wanted and when they could not find the exact match they went the extra mile. Over 3 days of hard work we were able to get what we wanted at a good price. I was impressed with their communication keeping me updated and their willingness to negotiate over the phone. We are very pleased with the new vehicle and the great lengths they went to meet our expectations. I would recommend this dealership to my Friends and Family, give Shannon a call she is fun to work with. More

Our car-buying experience took us 4 long hours. I was very disappointed in the trade-in offer (about $2K less than "Blue Book"). And while the extended warranty, and the service plan were expla very disappointed in the trade-in offer (about $2K less than "Blue Book"). And while the extended warranty, and the service plan were explained in great detail, the "required" taxes and fees were not. Unfortunately, I had not read the previous reviews, and only noticed a VTR fee after we got home. This is NOT a required fee, but a "Vehicle Theft Recovery Program" that was glossed over. I would never have agreed to this $400 charge had I been told about it honestly. Ken Garff claims "Absolute Honesty and Integrity" but automatically adds a couple unnecessary fees to the bottom line. Those that I worked with were very helpful in straightening things out and showed more integrity than the sneaky dealership. If I shop there again, I know who I will work with and what to watch out for. More

Buying a car can be very stressful. We visited several dealerships and test drove several cars. The level of sales person experience at some dealership varies widely. Some sale men don’t really know muc dealerships and test drove several cars. The level of sales person experience at some dealership varies widely. Some sale men don’t really know much about their cars when you ask them a question they say I will check and get back with you. I can read the sticker on the window. I expect my sales man to know more than what is on the sticker for the cars they are selling. At Ken Garff Honda the sales staff is very knowledgeable about their cars. When I had questions they had answers. They knew the ins and outs about their cars and are continuously educating their customers about the cars. Overall we are very happy with our purchase. We had four cars we were trying to choose from. We finally selected the Honda Civic for its good gas mileage, reliability, and roominess. Only complaint we had was it took 5 hours of negotiating to get a good price on the vehicle and that seemed excessive. More

The reason I only rated the overall experience as "Good" relates to an issue I had with the final contract for sale. The salesman was great and his price estimate was accurate. But because the acce "Good" relates to an issue I had with the final contract for sale. The salesman was great and his price estimate was accurate. But because the accessories were not installed by the day we were supposed to pick up the vehicle, a delivery was set up. This meant the paperwork was handled by Finance and they called me over the phone to go through it. Upon delivery, the representative had me start signing papers. I ran across an item labeled VTR (with no explanation) on the contract. With tax it was over $400. It was a charge for "Auto Shield" a vehicle tracking/recovery program. I never asked for this and I don't recall it being explained on the phone (and if it was, it was very cursory and I would have asked if it was additive in price). I certainly don't recall it being pointed out as a $400 charge. I live in what is probably the lowest crime rate city in the US, and in the safest neighborhood. Even when we lived in LA I would never have agreed to this charge. I was lucky to have caught this charge and eventually got Finance on the phone and had them drop it. Nonetheless, the feeling I was left with was that they were trying to slip one past me for another $400 onto the purchase price for something of no value to me. Everything else about the experience was great, but this left a very sour taste in my mouth. More