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Ken Garff Honda of Orem

Orem, UT

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143 Reviews

195 E University Pkwy

Orem, UT

84058

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Showing 143 reviews

July 16, 2020

This is the last time using this car dealership Again very disappointed with Ken 'Garff Honda, they never listen and their ears must be full of something other than service. Dropped car off with a More

by dr customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The only nice person that seemed to care was on the phone everyone else acts like they do not care and that you are bothering them
Jul 29, 2020 -

Ken Garff Honda of Orem responded

Hi there - Thanks for sharing your review with us. We always want our customers to be happy with our car servicing so I am sorry if you experienced anything short of that. If I can do anything to make your time spent with us better, please feel free to reach out to me. You can contact me at lcase@kengarff.com. Thanks! Lorenzo Case General Manager

July 08, 2020

I never go here to get my car serviced, but had to take care of a recall on my Honda. Who knew that something simple could feel so frustrating. I asked to rent a car because the service would take a few More

by RS
Recommend Dealer
No
Employees Worked With
Not sure, Wendell Wood, Graham Gallacher, Ed Dose, Michael Johnson
Jul 29, 2020 -

Ken Garff Honda of Orem responded

Hi there - Thanks for taking the time to share your experience with us. We always want to be transparent in everything we do so I would be happy to chat with you to clear up any miscommunication. If there is anything I can do to make your experience with us better please reach out to me at lcase@kengarff.com. Thanks! Lorenzo Case General Manager

June 29, 2020

I tried to make an appointment over the phone, but I could not get anyone to answer the phone so I just set up an appointment online. I left the car there overnight. I could not see a way to deposit m More

by 5boyzrus
Recommend Dealer
No
Employees Worked With
No one
Jul 29, 2020 -

Ken Garff Honda of Orem responded

Hello - Thanks for the review. We value communicating with our customers regarding the progress of their cars so I am sorry you had to experience that. If there is anything I can do to make your experience with us better please reach out to me at lcase@kengarff.com. Thanks! Lorenzo Case General Manager

January 02, 2020

Super Easy Lease Experience! I came in to lease a Honda Accord 2.0t sport. Everyone I worked with was great! Alex the salesman was very kind and patient and got me just what I wan More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Phillips Colton Maxwell Dave Riccio
December 30, 2019

Stereotypical pushy dishonest auto dealer I did extensive research and decided to buy a new car. So I went in to the nearest dealer to get one. I Spoke with UCCU before going to ensure that More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Feliz (Salesman), Colton Maxwell (Finance)
December 19, 2019

Ken Garff Honda in Orem sold me a broken car. The key would not turn in the car’s own driver-side door—information which they made sure I had no reason to suspect when I first test-drove, and never infor More

by TCMS
Recommend Dealer
No
Employees Worked With
Mitchell Guzman, Colton Maxwell
November 14, 2019

Disappointing - Keep charging you They said it could be this or that. Next day I get a call that saying they fixed one issue but to fix the other it was going to cost 3x as much as wh More

by Breezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
Nov 18, 2019 -

Ken Garff Honda of Orem responded

We would like to apologize that you did not have a full 5 star experience with us here. If you would, please contact me at jjw@kengarff.com and I would be happy talk to you about this mater more as well as see what I am able to do for you in order to help you have a better experience with us, thank you. – JJ Wilkinson, General Manager

August 30, 2019

They recommend unnecessary maintenance My mother-in-law bought her Honda CR-V there. We took it there because the battery died so they replaced it free. Then they recommended other mainten More

by helper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
Sep 04, 2019 -

Ken Garff Honda of Orem responded

Hi, we are sorry that you and your mother-in-law did not have a positive experience with us during your recent visit. Please let me know by emailing me at jjw@kengarff.com if there is anything you would like to further talk about and we will do what we can to help you have a better experience with us, thank you. – JJ Wilkinson, General Manager

March 31, 2019

Great sales experience Recently had a very nice, low pressure, relaxed experience buying a honda pilot. Sales consultant Mitchell G. was very helpful and kind and worked har More

by ds7809
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Guzman, Cornel C.
February 23, 2019

Completely Unethical and Dishonest Honestly disgusted with my service at Ken Garff Honda Orem. I WILL NEVER PURCHASE A VEHICLE OR GET MY SERVICE DONE THROUGH A KEN GARFF DEALERSHIP AGA More

by Duncan123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, unsure of his name.
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