Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ken Garff Hyundai Surprise

Surprise, AZ

Overview
Reviews
3.1
214 Reviews
We are Ken Garff Hyundai Surprise. You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Surprise. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Contact Dealership

12925 N Autoshow Ave

Surprise, AZ

85388

Directions

By Type

Showing 214 reviews

July 13, 2026

Service techs are terrible, I have the advantage package and have had two issues both leading to oil spills in my driveway one they didn’t secure the oil filter correctly causing a leak, most recent visit t More

by bigbdgaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason, Cheyanna
Report | Print
Jul 13, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 21, 2026

I had an issue with a tire. They took me as soon as I could get there. They fixed my tire issue and without asking the recall item without me asking. Service department was frie More

by Ronfster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember 4 stars.
Report | Print
June 05, 2026

I made an appointment for oil change and tire rotation, a month ahead of time . I waited 2 hours. Ridiculous More

by tracyburgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
June 05, 2026

Bad service bad experience and they lie to me they say something and they do something different. I’m not going to send anyone to this location. More

by Yousif jajju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas
Report | Print
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

Jun 11, 2026 -

Yousif jajju responded

Thank you for your response. I would like to explain why I left my review. My experience with your dealership was very disappointing. I believe I was misled during the purchase process. I ended up paying more than I should have, and the interest rate on my financing was much higher than expected. I do not feel that the terms were explained clearly and honestly. In addition, the way I was treated did not reflect the level of professionalism and customer service that I expected from a dealership. Because of my experience, when a friend of mine was looking to purchase a vehicle, I could not recommend your dealership. He purchased the exact same vehicle from another dealership at a lower price and with a lower interest rate than what I was offered. This situation has caused me to lose trust in your dealership. I hope management will take my concerns seriously, review what happened, and contact me to discuss a fair resolution. Sincerely, Yousif Jajju

June 04, 2026

Terrible customer service. Dishonest about vehicle status. Terrible communication. Likely never bring my car back here again. More

by Kg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Report | Print
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 03, 2026

Quick service and well explained repair Dylan was the service guy. I think they was his name. Young kid with a great attitude and very friendly. Love the feature where you film the repair tech doing the More

by Joehenderson247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
June 03, 2026

I have found this location to be Customer Friendly; Caring; Professional: great in communication as well as answers questions in detail. More

by drlam0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clara
Report | Print
June 03, 2026

Your service advisor Cheyanne has a bad attitude towards customers. The parking lot is so packed with cars you can hardly get to the service center without all most hitting a car. The Best thing about your More

by donaldwilson37
Recommend Dealer
No
Employees Worked With
Antonio
Report | Print
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 03, 2026

All of my dealings with Ken Garff Hyundai have been excellent. I have always been able to get my car serviced as needed and the services have been done in a very efficient and professional manner. More

by ramsey1932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clara
Report | Print
February 09, 2026

Five stars says it all! !! Was very satisfied with the service and personal involved, l be More

by Chuckmontoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
know that it’s only one person abducted suspicion that could be youj, Mike Kemper, Madison Spencer
Report | Print
1
2
...
22