Ken Garff Toyota Cheyenne

Katie was amazing with us, the sale of our Tesla as extremely fast. Best Service! extremely fast. Best Service! More

took our 2023 4 runner into ken Graff toyota, they were excellent to work with, Jullian in service was great, would recommend them all day long excellent to work with, Jullian in service was great, would recommend them all day long More

My saleswoman was Katie and she was outstanding at her job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers that I have worked with I feel that this car dealer did a good inspection on the truck. They fixed the necessary items to make my used truck reliable. I highly recommend Katie and feel that she is one of the very few honest car sales person!! More

Took my 2014 Tacoma with 104000 miles in to flush the radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My inspection revealed low brake fluid. I added 13 ounces and resolved the problem AND there are NO LEAKS I can observe that caused the brake alert. CONCLUSION: Insufficient refilling AFTER the 'supposed' brake flush. (Did they REALLY perform the flush?). Sure makes ya wonder! Summary - check the vehicle before ya leave the dealer. Don't 'assume' anything. More

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist or infatuated guy or something who knows? The point is, I was able to verify that the block my number because I called for my wife's number and I could get through to anyone but calling from my number would give me the voicemail directly for any dealership extension, including service, sales, and this fellow Scott. I had a conversation with a different salesman about the car. I was interested in using my wife phone number and realize that they charge extremely high dock fees of $800 and a "garff" package of $2000 to all the cars they sell, which is ridiculous when you look at other dealerships, even in neighboring states such as Utah. They will post a "discount" on the online vehicles, but then they'll charge you hidden fees that more than make up for this discount. SCAM, do not buy from this dealership, especially from "Scotty" Roberts. Do your research. My job is done. Good luck. More

I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales. More

We worked with Dwight on purchasing a vehicle that was being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process. being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process. More

Financing and salesman actually accused me of having Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contac Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contacted the federal treasury department - OFAC who immediately verified I had no such connections. Yet Garff Toyota of Cheyenne nonchalantly chooses to defame and insult a law abiding, prospective customer and walk away with an attitude. They are despicable, dismissive, and condescending. Not deserving of my business! I bought from Toyota of Laramie. They are appreciative of a good customer and treat them well. More

Went and bought a car today, and the sales person, Dwight, was super professional and very kind. He met all my needs and requests, in a timely manner! However, the person who went over our loan with u Dwight, was super professional and very kind. He met all my needs and requests, in a timely manner! However, the person who went over our loan with us was awful! His name was Cole Kline. He made me feel like an idiot when I told him I did not want gap coverage and he told me that “I feel really bad for you for not getting this coverage.” And also said, “if you leave this dealership and your car splits right and half would you own both parts?” I kept telling him over and over that I did not want the GAP coverage to which he kept making me feel like an idiot and was just completely rude to me. He ended up basically forcing the coverage on me, making me feel like I had no other choice. I had higher expectations for this, and he did not meet a single one. If you go here, and get Cole, please ask for someone else, or don’t even do business there! I will never do business there again! My car was also supposed to be detailed and it never was, it looks absolutely gross inside. Absolutely disappointed. More