Kendall Acura

Kendall Acura
846 Goodpasture Island Road
Eugene, Oregon 97401
(800) 888-1036

Manufacturer: Acura

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Twenty-Four Month Rating: 4.8/5
5 Reviews
Kendall Acura

Overall Score: 5 Star Rating4.8



About Kendall Acura
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Len Bleth
3/31/2012 5:45:50 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carolyn Turnipseed, Paul CAsey

My Review of Kendall Acura:
Sceptical about internet buying. Was nice experience. Paul Casey exceptional.
Disappointed Parts closed before I could buy my wife an Acura hat to go with the car.

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csexton4
3/29/2012 12:56:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike in Service

My Review of Kendall Acura:
I have had multiple dealings with Mike in the service department. He always welcomes me, now by name, is always very polite, upbeat, and friendly. Often I wait in the customer area when having an oil change, and he always gives me updates on the progress of the work. He also always offers a ride if I don't choose to wait for the service. He helped me sync my Bluetooth phone when I finally got one, and worked with me when it turned out that the car's Bluetooth wasn't working and the warranty had expired.
The best part of the coming in for service is that everything is explained and questions answered thoroughly, and there is no pressure for extra work to be done. I don't feel like unnecessary work is recommended, so when some procedure or repair is suggested, I have time to discuss it with my husband rather than make a snap decision.

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karen weaver
1/27/2012 2:12:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dorman Harry

My Review of Kendall Acura:
January 27, 2012

To Whom It May Concern,

I am please to have the opportunity to inform you of my experience with your employee, Dorman Harry.

Dorman was professional in his knowledge of the wide variety of makes of SUVS. He took time to answer all of my questions. He was not pressuring me at all. There wasn't bothersome phone calls to me and he waited until I returned to focus on the purchase another day.

This "buying a car" procedure has been very negative in my past. Dorman took all the stress and worry out of the transaction. He made sure to followup on the after purchase with the same calm reassuring mannerism that is special about Dorman. This was honestly the best experience I have ever had in my life. I will seek him out for the next car purchase. I currently referring anyone who is in the car buying market to Dorman.

Submitted sincerely,

Karen L. Weaver
1138 T Street
Springfield, Oregon 97477
541-556-4644
karenweaver_07@comcast.net

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coos
1/21/2012 3:30:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Casey

My Review of Kendall Acura:
I have bought 3 new Acura's from Paul and have had an excellent experience and friendly good service to match. I would tell anyone to talk to Paul for the best deal in in buying a Acura.

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Loveournewcar
1/1/2011 1:19:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul

My Review of Kendall Acura:
One of the most enjoyable car buying experiences we have ever had. Our sales person and the finance manager were not pushy compared to the negative experience we typically have at dealerships. We didn't have to spend hours haggling to get the price we wanted for the new vehicle or our trade in. We would definately make the drive to Eugene again to purchase another vehicle.

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