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Kendall Dodge Chrysler Jeep Ram - Service Center

Miami, FL

4.4
2,512 Reviews

2,512 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center

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September 14, 2021

Matthew was awesome. He was very informative, knowledgeable and was able to help me with my ram. More

by ROLYPOL222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 13, 2021

I needed to wait 3 hours for an oil change. My appointment was at 10:30. I left the dealer at almost 2. More

by ATORRES19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of the name but my service person was awesome.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 11, 2021

Great service thanks 🙏🏻 My car was fixed fast and quick. Thank you thank you .... great service. Fast service Great service thanks 🙏🏻 My car was fixed fast and quick. Thank you thank you .... great More

by Mels83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 11, 2021

The worst service ever: I brought my car in for a wheel stabilization issue (the car felt like bouncing at slow speeds). The service manager made me pay almost $200 for only a tire balance and oil change. More

by ALFREDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
VERY LOW QUALITY TECHNICIAN AND SERVICE MANAGER
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

Sep 21, 2021 -

ALFREDO responded

You should immediately refund me for the job not been done. Goodyear has all the inspection logs proving that my Jeep tires were still badly off balance after your apparent service. One more bad thing, the day I brought the Jeep in for service at your shop, the management attempted to sell me more than $1,200 worth of repairs to solve the tire issue. Look at the records. Conversely, Goodyear did not find anything wrong with the parts that your management was pressing me for changing them. This is like a fraud. I hope that you will take an immediate action to refund me. If this won't happen, I will definitely warn whomever needs an advice about your dealer service department. Truly, Alfredo Procoli

September 08, 2021

A lot of fooling around, employees being loud. Not a very professional environment. Oil change took 2 hours. The few times I’ve gone there, I never get any updates on the progress of my service. Will go to p More

by ACOUCEYRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 08, 2021

My service guy was fantastic, I"m giving such a low score because of the car itself. It still has most of the same issues, mostly i believe is the transmission itself. More

by lsanchez94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2021

I felt dismissed Still don’t know what’s wrong with my I felt dismissed Still don’t know what’s wrong with my car Im goin to Scedule with another dodge dealership maybe I have better luck with them More

by cac71893
Customer Service
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 06, 2021

Easy to make appointment and easy drop off for service. Always treated in a professional manner by service and parts department. That’s why I keep returning More

by CREWCUT212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Bean / Mr Carlos Blanco
Sep 07, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 03, 2021

Easy buying no haggle no BS good salesmanship good Explanation on the vehicle up processing good test drive management was easy finance officer was great standard warranty was also very valuable facil More

by RIVASJ042000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 01, 2021

Excellent service all the time Carlos Blanco and Tony Tamaritt always take care of my vehicles , I highly recommend them for a 5 star service More

by YOYOBRITO56@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Brito
Sep 07, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

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