My experience with FORD started off a little rocky. I came in late one night just to look at the new cars and get some price ideas for when I was ready to buy. The sales man who helped me was VERY pushy and tried to get me to buy a USED 2008 Ford Focus which I was not 100% sure I wanted to buy. He got his sales manager to come and try and pressure me into the deal (it was the end of the month and I know every one has goals, but really?!) Eventually me and my boyfriend just walked out of the place. I worked in Anchorage at the time so instead of going back to Kendall I ended up meeting with a gentleman at Cal Worthington FORD. He was very nice and polite and I decided that I wanted to take my business there. I needed a co-signer on my loan and my Aunt did not want to drive into Anchorage, so we went back to Kendall FORD where my Aunt had purchased her car and even got her sales man, Michael Schneider. Michael is wonderful! He is funny and informative and very patient! I ended up buying a 2012 FORD Focus SEL and I love my car! I have had a couple issues with it since I've purchased it but Brad Tidwell in the service department was always more than willing to fix the problems and in a timely manner. When I moved to Oregon I had to drive an hour to Eugene to get my car serviced and to finish fixing one of the things that went wrong while my car was in Alaska but wasn't critical to fix before shipping it. I can tell you that the service department in Wasilla is 100 time's more friendly and accommodating than the one in Eugene, Oregon. I bought my car from Michael almost two years ago to the day and he still remembers me, my Aunt and things I told him while we were waiting for my loan to process. He is STILL two years later someone I can depend on to help me get things done, and done correctly, and always follows-up! I recently called to get pricing on new snow tires since I moved back to Alaska and he followed up with me multiple times to make sure someone called me back. I am sad to hear that Brad no longer works in Wasilla! I just hope that the level of service I am used to continues in his absence.
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Michael Schneider & Brad Tidwell