Kendall Ford of Wasilla still has not completed work (remove scratches, apply Digishield correctly) on brand new F150 after they had the vehicle 3 times so far for several days. 8 weeks have passed since our purchase and even after getting the General Manager, Jeremy Robson, involved, they still ignore us.
Ken (our POC for the installs/repairs) does not return calls, is most of the time unfriendly, and does not follow through on promises. The General Manager, Jeremy Robson, does not seem to care, either, because it has been 7 days now since we were promised that everything would be fixed.
Kendall Ford of Wasilla just ignores us - next week they can start dealing with our lawyer!
A detailed description of the events has been submitted directly to Ford.