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Kendall Volkswagen of Anchorage
Anchorage, AK
122 Reviews
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Showing 122 reviews
June 17, 2020
Excellent customer service! Everytime I have had any interaction with Kendall VW of Anchorage they have always had exceptional customer interaction, prompt service and convenienc Everytime I have had any interaction with Kendall VW of Anchorage they have always had exceptional customer interaction, prompt service and convenience. I will most definitely be purchasing my next car with Austin at Kendall of Anchorage. Thank you for going above and beyond with your customer interaction and service! More
by Mary S
Employees Worked With
Austin, Gerald Briones and the young lady that is there to assist you when you walk in.
Helpful June 09, 2020
My overall experience since buying my car in March 2020, for what I was expecting to be a higher end dealership I have not been to impressed. I took my car in only after having it a few weeks b/c the check for what I was expecting to be a higher end dealership I have not been to impressed. I took my car in only after having it a few weeks b/c the check engine light came on and my trunk would not auto lift. I was told my engine light came on bc the gas lid was loose- so it came loose while driving bc i hadn't put gas in my car in about a week at that point. I was told by a service tech that my trunk doesn't have auto lift, I have an Se w/ Technology package it should lift. It was only when I went back a few weeks later to inquire about why i hadn't received my title/registration, I ran into my Salesmen who redeemed my faith in the dealership by showing me how to get the power gate to work. In my most resent visit the service agent called me to follow up about a separate concern they found and they were calling to notify me. I thought this was excellent customer care and showed initiative to solve a problem before a bigger problem occurred. I did purchase my car during the pandemic so i believe some of the my initial issues i have dealt with are just results of the stress the staff had to deal with. I am looking forward to seeing customer care like i was expecting from this high end dealership going forward. More
by AliciaB
Employees Worked With
unknown
June 09, 2020
Professional atmosphere Dealership has a very professional team. I have all my service performed on my vehicle by them. They always offer me the choice of transportation to a Dealership has a very professional team. I have all my service performed on my vehicle by them. They always offer me the choice of transportation to and from the appointment, or the opportunity to stay in their waiting room. They regularly check on you if you wait and ensure you are informed of process, time left, and offer to make you more comfortable, with water , tea , coffee etc. More
by James1969
Employees Worked With
Mike in service
June 05, 2020
All team members seem to be happy and interested in providing the best service to meet the needs of their customers in a prompt and courteous manner. providing the best service to meet the needs of their customers in a prompt and courteous manner. More
by Mach4mk
Employees Worked With
Johnny lane
June 01, 2020
Quick, easy, and professional. First time dealing with Audi and have thus far had a great experience. Bought my wife a new Audi for her birthday. So far so good. Facility is clean, First time dealing with Audi and have thus far had a great experience. Bought my wife a new Audi for her birthday. So far so good. Facility is clean, organized, neat and welcoming. More
by Parker
Employees Worked With
Mike and Kyle
May 31, 2020
Love the new facility. Easy entry for service. Friendly and helpful staff. Really appreciated the “touch less” intake and check out process and Jojo for unloading the summer tires from my wife’s pickup and and helpful staff. Really appreciated the “touch less” intake and check out process and Jojo for unloading the summer tires from my wife’s pickup and loading the winter tires after the service. More
by Tom
Employees Worked With
Cody for intake, Mike for check out.
May 31, 2020
I brought my Audi Q5 in about 7:15 am. There were six other cars in line and it only took a few minutes to get processed. The service rep had everything ready and I told him I’d wait. Forty-five or so other cars in line and it only took a few minutes to get processed. The service rep had everything ready and I told him I’d wait. Forty-five or so minutes later I was ready to go. Every time I come in it’s easy in/easy out! More
by ruasamson
Employees Worked With
Cory
May 28, 2020
Great Audi dealer And personnel. Danii and Fermin were phenomenal to work with. The start to finish process was professional and client centered. I also loved their cappuccino machine. Thank you.. phenomenal to work with. The start to finish process was professional and client centered. I also loved their cappuccino machine. Thank you.. More
by Xorge.avalos
Employees Worked With
Danii and Fermin
April 28, 2020
Excellent! Friendly, efficient, timely It is always a pleasure to go to the dealership in Anchorage. The staff is friendly, knowledgable, efficient, and polite. The physical space is beauti It is always a pleasure to go to the dealership in Anchorage. The staff is friendly, knowledgable, efficient, and polite. The physical space is beautiful, and browsing while in the dealership is always a treat! More
by csbertucio
Employees Worked With
DArlene Snow
