Kenny Ross Ford

Still can't believe what I was told even when typing it My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constan My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... More

Excellence Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion t Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion this dealer has the best associates around. This was my second new purchase from Kenny Ross Ford Adamsburg, their service is outstanding!!! Thank you Ben Scott!!! More

Happy owner of 2015 Mustang!!! I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and tell all of my friends to come see Paul Sarp. More

Something Definitely Smells Fishy!!! RUN AWAY FAST!!! BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!! BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!!!! These xxxxxxxx should be turned in to the Pennsylvania Attorney General for fraud. They have an UN-trusting individual, Ben, I believe his name was, that works in finance. Never in my life have I dealt with someone that was as shady and sleazy as him. To approach my wife and I, who are potential customers with cash in hand, and NOT tell us who the bank was that he had an approval from, is very suspecting. Yes were are upside-down on our vehicle, but with KR giving $18000 and my wife an I coming up to $4000 cash, we would have only rolled $3167 over, this is nothing. When you are attempting to purchase a vehicle from a dealership and they won't give you the details about the bank because, in his words, 'they help me out in a lot of ways, do me a lot of favors, and I just can't tell you who they are unless we complete the deal." WHAT???? RUN AWAY....RUN AWAY VERY FAST!!! We would never complete a deal unless we know all the details upfront. What kind of scam is he running. Also to say our payoff was $20.00 higher than it is is just plain wrong. I mean, it's only 20 bucks, but Is the dealership that hard up that they have to make an extra $20, or was that just a $20 bill for his pocket??? I know the EXACT payoff to the penny, because I retrieved it from my bank the day of the deal before we went to the dealership. and he quoted it 20 dollars higher. xxxxxxx!!!! Not only is not telling us who the bank is ,suspect, (red flags are going up everywhere), but we have an approval from another bank for a loan of over $34000 at a rate of 6% and he states, "I couldn't get it to go through because there are certain parameters and if the numbers aren't right, I get little yellow triangles and it won't let me proceed." Again, WHAT??? If the numbers aren't right??? If the numbers aren't right for who?? Obviously for him and the dealership. The only positive thing I can say is salesman Doug Poko was a true gentleman. I feel bad for him that he has to lose a deal because of a xxxxxxx like the finance idiot we had to deal with. In all my life of buying vehicles from dealerships, including Kenny Ross in Wexford over 20 years ago, the salesman or finance person has shown us line by line what the selling price is, trade in price, taxes ,price owed, etc etc, and what the final numbers are. He came out with a small piece of yellow paper in his hand and didn't show us a thing. When I put my coat on to leave, disgusted after wasting 3 hours in your dealership and accomplishing nothing, he came back with some credit score forms, saying we needed to sign them because of government regulations. B.S. Number 1. I don't have to sign anything unless I'm purchasing from you and 2. the credit score you say was mine, is definitely not mine. I can GUARANTEE my score is 70 points higher than he said it was, and YES I do have a copy of it. This guy either has NO CLUE when he's talking with potential customers, what he's even talking about, or is just a flat out liar. My guess is FLAT OUT LIAR in an attempt to deceive the buyer and make the dealership more money, and he's not very good at lying. We ended up purchasing a 2012 GMC Acadia Denali from another dealer, a very reputable one, with a fantastic rate through 1st National Bank. This alone will tell you that he was definitely running a scam. Fortunately for my wife and I, this isn't our first rodeo, and we did the smart thing.... RUN!!!!!!!! Needless to say, Google,Yelp and Dealer Rater, is the way to go, to let others know....RUN, RUN AWAY VERY FAST, something definitely smells fishy. More

Worst overall experience to date Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews: More