Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
284 Reviews of Kenny Ross Ford - Service Center
Sort by
Verified Customer
Helpful June 15, 2024
My vehicle was serviced and an repair was necessary. Job was completed as promised and they even ran it through the carwash! Job was completed as promised and they even ran it through the carwash! More
by didi11
Employees Worked With
June 14, 2024
Got me in and out in no time, without having an appointment on my time schedule appointment on my time schedule More
by CEJOHNSTON62
Employees Worked With
June 14, 2024
I used to visit the facility about 4 years ago to get the oil changed, and the dept was slow and not focused. I take all of my cars there now as I'm in and out in approx 45 minutes, and they are always frie oil changed, and the dept was slow and not focused. I take all of my cars there now as I'm in and out in approx 45 minutes, and they are always friendly and excellent communicators. More
by GSIEBER
Employees Worked With
June 14, 2024
When I purchased the car in Dec of 2018 I also purchased an interior protection plan good for 72 months. I am trying to get service on the plan. I asked at service desk and was referred to Shannon who tol an interior protection plan good for 72 months. I am trying to get service on the plan. I asked at service desk and was referred to Shannon who told me company out of business. I purchased this from Kenny Ross in good faith. Shannon told me that Norm had to handle this issue. I contacted Nirm and was told not him but Greg is the person that would need to handle this matter. I am feeling like a ping pong ball. Can someone please t call me to discuss this matter. If interior cannot be taken care of then trade me for undercoating of the vehicle or give me half back in what I paid for this protection. DO SOMETHING!!! Don’t just toss me to a different person. I was called with an hour of submitting this review. This is to be resolved next week. Therefore not resolved as of yet. More
by bstiffler1020
Employees Worked With
Shannon, Norm, quick lane service person, manager who called me as result of this post
June 13, 2024
EXCELLENT CUSTOMER SERVICE, EXCELLENT SPEED OF SERVICE AND GREAT WORK SERVICING MY VEHICLE. KEEP UP THE GREAT WORK!! AND GREAT WORK SERVICING MY VEHICLE. KEEP UP THE GREAT WORK!! More
by JAMESMORROW3339
Employees Worked With
June 13, 2024
Great, friendly service and good communication with updating me on the progress of my vehicle. updating me on the progress of my vehicle. More
by MANDI148
Employees Worked With
June 12, 2024
I am very happy with Kenny Ross. Every interaction I have had with the has been great, from sales to service. Dick in service always answers my questions, provides good information. Every interaction I have had with the has been great, from sales to service. Dick in service always answers my questions, provides good information. Top notch service department. More
by JCMMAX
June 12, 2024
Worst dealership I have ever dealt with. Kept my care all day and nothing done. Bought cars for over 15 years and to be treated the way I was is unacceptable. They sale you a car and when it Kept my care all day and nothing done. Bought cars for over 15 years and to be treated the way I was is unacceptable. They sale you a car and when it comes to service, they forget about you. I always took my car to Keny Ross for everything. I went another Ford garage and my service was done immediately. I will never buy another car from this dealership nor will my husband. They never answer their phones or call you back. I am done with them. More
by JSWANATLK
Employees Worked With
