Collision center was friendly and communicative.
They valued my time and took care of my car quicker than promised.
They valued my time and took care of my car quicker than promised.
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by mark.shatzer
Verified Customer
Verified Customer
Everyone at this ford location is wonderful.
Greg Mark and rich are excellent. Thank you
Greg Mark and rich are excellent. Thank you
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by jrbrealtor
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Kenny Ross Ford responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
I was given excellent service.
by all staff. Everyone was courteous. My truck was fixed in a reasonable time.
by all staff. Everyone was courteous. My truck was fixed in a reasonable time.
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by jdolan2
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Kenny Ross Ford responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Took six day to complete I can understand how it could
take some time but I was not kept up to date on service had to keep calling back with no response back or call backs did not even get a loaner I had
take some time but I was not kept up to date on service had to keep calling back with no response back or call backs did not even get a loaner I had a warranty should of had a loaner after two days I am not saying one bad experience reflects on the whole service center
Shannon was very helpful to get answers for me and find out what was going on.
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by CAPRINOCLAN
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Kenny Ross Ford responded
"CAPRINOCLAN" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Service Pick up and delivery is the best way to get your
vehicle serviced. So convenient.
vehicle serviced. So convenient.
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by NDELSIGNORE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Mull
Apr 30, 2024 -
Kenny Ross Ford responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
When I purchased this new vehicle, I was sold an
aftermarket wheel & chip/dent protection policy for $1,000.00. Although I was hesitant to purchase this policy, the person closing the deal, CJ Musnu
aftermarket wheel & chip/dent protection policy for $1,000.00. Although I was hesitant to purchase this policy, the person closing the deal, CJ Musnug guaranteed that the policy would cover any chip, scratch, or dent for 48 months with no deductible. I spent a lot of time discussing this policy and even called him the next day for another confirmation concerning the terms of the policy. I had the vehicle in for an oil change and requested that some chip damage and scratches on the front of the vehicle be repaired under this policy and it was denied. When I requested a full refund from CJ Musnug for the fraudulent protection policy, I was told that it would be pro-rated and he couldn't tell me what the amount of the refund would be.
Over my life I have always purchased Ford vehicles for my personal use. My expectations are that the I be treated fairly by the dealer. This chip/wheel protection plan was sold to me under false pretenses and misrepresentation.
In addition, I had to bring the vehicle back after the oil change to have the oil life reset and a new sticker in the window. Was the oil actually changed? You couldn't prove it by me.
I am not a happy customer at this point.
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by mjh30
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2024 -
Kenny Ross Ford responded
"Mjh30" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Repair was done quickly and accurately.
I was very pleased with the service I received.
I was very pleased with the service I received.
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by eyakel
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Kenny Ross Ford responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Great service and fast.
..called within a few hours and was given the status and price
..called within a few hours and was given the status and price
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by Bmskibinski1
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Kenny Ross Ford responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Great availability to schedule.
Quick efficient service. Garage is very clean. Wash your car after service
Quick efficient service. Garage is very clean. Wash your car after service
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by Nancy W
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Kenny Ross Ford responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Punctual and professional.
Repairs and services completed as stated. Any issues explained thoroughly. A pleasure to associate with.
Repairs and services completed as stated. Any issues explained thoroughly. A pleasure to associate with.
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by RODNEYKING1
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Kenny Ross Ford responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
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