Kenny Ross Mazda

Madza-CX-5 Excellent customer service. Rudie was very good. Very low pressure, communicate with us. The entire process went very smooth, no issues. Delivery of n Excellent customer service. Rudie was very good. Very low pressure, communicate with us. The entire process went very smooth, no issues. Delivery of new car was a simply process. Great dealership More

Relaxed Car Buying Experience I really couldn't have asked for more from my experience at Kenny Ross. Ryan was great to deal with and from our first communication he was honest, pa I really couldn't have asked for more from my experience at Kenny Ross. Ryan was great to deal with and from our first communication he was honest, patient and knowledgeable. I greatly appreciated the fact that the original price I was quoted was far below that of other dealers I had contacted and that it was indeed their best offer and they didn't start out higher and make me haggle over it. I felt absolutely no pressure and felt I was being treated very fairly, which made the overall experience a great one. Normally when I walk into a dealership I immediately feel like they are trying to take advantage of me and hope they can get away with charging me more than they have to, but I felt zero of that here. Ryan went above and beyond to make sure I got what I wanted and that I got a great price for my trade-in. I also enjoyed chatting with David and was glad he took the time to share some fun Mazda facts. The honesty, integrity and friendliness I received from Ryan and the dealership were the reason I chose them over another dealership that was much closer to home. As I said, couldn't have asked for more! More

Exceptional Customer Service Rudie ,our salesman, was attentive and listened to our priorities. The car selection process was made easy with the dealership website combined with Rudie ,our salesman, was attentive and listened to our priorities. The car selection process was made easy with the dealership website combined with Rudie's expertise. Having selected the vehicle, the finance portion was seamless. Our trade in was valued fairly and an additional trade was accommodated with no problems. We were very pleased with this portion of the deal. Darrel,, our finance guy, made it easy to get to yes on this purchase. Congratulations to this talented team for a great customer experience for us. More

No Pressure Buying Experience I have bought 5 cars from Kenny Ross and this Mazda cx5 Grand Touring model is the second from the Mazda dealership. Saw the car on the website and e I have bought 5 cars from Kenny Ross and this Mazda cx5 Grand Touring model is the second from the Mazda dealership. Saw the car on the website and emailed Joe Woleslagle for the internet price. He responded very quickly with a great price. Drove up there to see the car and told him i wanted to think about it overnight,again, no pressure. He called me the next day to tell me what they would pay for my trade-in and i told him to start the paperwork.Picked up my new car that evening. Joe was great to deal with,informative and friendly. Will be back again in 3-4 years to buy another car as i see no reason to go anywhere else with the service you get from Kenny Ross! Larry T. More

Wonderful customer service At the start of the shopping for a vehicle, we were not exactly sure what make or model we were interested in. Rudie was outstanding! He was patience At the start of the shopping for a vehicle, we were not exactly sure what make or model we were interested in. Rudie was outstanding! He was patience as we test drove several vehicles. He made sure to ask lots of questions about ourselves and lifestyle to make sure that we were testing the right vehiclees. He even went above and beyond and took us to Kenny Ross Ford down the street. Being able to continue to work with Rudie the entire day made our shopping experience more comfortable and stress free. Rudie helped us find the vehicle that we absolutley love! More

Great experience! Overall impressed! After visiting another dealership, Rudie provided quotes via email and stated Kenny Ross could definitely make it happen and possib Overall impressed! After visiting another dealership, Rudie provided quotes via email and stated Kenny Ross could definitely make it happen and possibly do better. His "no problem" attitude was a definite attraction. Both Rudie and David worked with us to get us the vehicle we wanted at the price we needed. The only down side was the long wait to meet with the finance department. It was a busy night so it was understandable. Rudie and David apologized several times and offered drinks and snacks. Very friendly and excellent customer service! More

Enjoyable experience then bad twist. We went to test-drive a Mazda CX-3. During the test drive, Rudie asked lots about what we wanted from the car and quickly realised that a Mazda 3 woul We went to test-drive a Mazda CX-3. During the test drive, Rudie asked lots about what we wanted from the car and quickly realised that a Mazda 3 would suit us better. He immediately took us out in another car and he was right - it was just what we wanted. He was happy to quote prices for various trim and finance options and gave written quotations for us to think about. We were very impressed by his empathetic salesmanship, and he was determined to get us a good price. He also made helpful comments on the competing cars we were considering, and even admitted that the competition scored highly in some areas. Rudie was knowledgeable, reliable and straightforward to deal with. We came away thinking we'd give him six stars if we could. The only real negative was the hard sell on the paint protection and extended warranty packages after we had agreed the sale. We just wanted to complete the paperwork and drive home in our new car. Oh, and they hadn't told us what paperwork we needed so we had to overnight a document. Then the problem. I went out to the car the next morning and the key symbol on the dash was red with a line through it. I looked it up in the book. Flat battery it said. I looked further and realised it was different to the other key. I phoned and explained (no, it's not a flat battery, it's a different key). I sent him a picture of the two different keys. One is the wrong key, he said. They tried to find the right one and eventually texted my husband (not me) that we'd have to take the car in to have a new key, even though the key had a tag with a number for a replacement. He was unclear why. So now I have a journey of an hour each way plus a half hour wait. Rudie told us three times that this has only happened twice which begs the question why they didn't put in some failsafe system after the first time. Knowing everyone else has a satisfactory experience doesn't help. More

Impressed with Kenny Ross Mazda David and Ron were outstanding! David in particular impressed us with his depth of knowledge, level of customer support, and enthusiasm. My first Mazd David and Ron were outstanding! David in particular impressed us with his depth of knowledge, level of customer support, and enthusiasm. My first Mazda, and I'll certainly be returning for my next one. More

Convenient Overall great experience. Joe worked with me to get a great deal. By the time I got to the dealer everything was worked out. Very friendly and helpful Overall great experience. Joe worked with me to get a great deal. By the time I got to the dealer everything was worked out. Very friendly and helpful! More

Customer service, knowledgeable, patient, easy going They made me feel comfortable & confident in what I wanted to buy b/c they were honest, easy going, and looked out for what was best for me. Very atte They made me feel comfortable & confident in what I wanted to buy b/c they were honest, easy going, and looked out for what was best for me. Very attentive to what I wanted/what I was concerned about. Kept me in the loop during the process with calls checking in with me/updating me as well as making sure I was satisfied. More