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Kenosha Toyota

Kenosha, WI

Overview
Employees
Reviews
Vehicles
3.6
13 Reviews
Following a long, rewarding career in automotive with extensive experience in dealership operations, Chad Swan founded Kenosha Toyota in October 2021. Our dealership serves as an affiliate dealer with the Rydell Company. Kenosha Toyota is proud to serve Bristol, Pleasant Prairie, Racine, Somers, Sturtevant, Zion and the greater Kenosha area. We are committed to exceeding our guests’ expectations making the shopping experience easy, enjoyable and hassle-free. We strive to be an industry leader in providing unparalleled quality at our dealership.
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8180 120th Avenue

Kenosha, WI

53142

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Showing 13 reviews

April 11, 2024

Add to previous post. Damaged my car and not taking any responsibility. BBB will be contacted if I'm not satisfied. At this point I have no other avenues. I brought my ca More

by bklismet
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don in sales and Jake in service
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March 22, 2024

At this point I'm more than disappointed with what is going on with my auto situation. I brought a highlander 2008 hybrid in for brake service and was told the problem was with the shift sensor. I agreed More

by bklismet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I believe his name was Don in used car sales and a Gabe Garcia in service
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Mar 22, 2024 -

Kenosha Toyota responded

Thank you for taking the time to contact us. We have tried reaching you multiple times to explain the situation, but you have not answered our phone calls nor returned our voice mails. When our technician dissassembled the affected parts, it was clear that someone had previously attempted to make a repair and was not successful. They were able to get it put back together well enough that the vehicle would shift in and out of park. At that time, multiple other parts broke which is why we are not able to repair the vehicle to original factory specifications. At no point in time did we damage the vehicle, nor can we be responsible for poor previous repairs done by other shops. We also would have had no way of knowing that someone else had attempted repairs until disassembly. While this is an unfortunate situation, there are very few options available at this time. We want to do what we can to help.

Mar 22, 2024 -

bklismet responded

There is absolutely no chance i was not available to receive any calls or voice mails. Im retired due to health reasons and have my phone on and with me 100 percent of the time. I understand how my phone and my computer operate at full capacity. If i we're to have missed any call or messages it would have been shown on my devices. If the vehicle is as it was when i dropped it off. I will make arrangements to retrieve it. I will not accept it or sign any releases until I have drove the vehicle for myself to verify it is as it was when i dropped it off.

Mar 22, 2024 -

bklismet responded

In your previous post you stated that you left multiple calls and voice messages. My voice message on my phone has never been setup and also I never recieved any calls from your dealership and if need be I can provide a phone record from my provider proving that no contact was made. The service department obviously had my correct phone number since that is how they communicated with me by text Bernard klismet 414-687-3608

Helpful 1
March 21, 2024

A correction on my previous post. My asking price for my Toyota trade-in was $25,000. This number is near the high end of the Kelly Blue Book “Excellent” condition valuation. Kenosha More

by RUA.BUBBA2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Chiappetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Kenosha Toyota responded

Thank you for bringing your concerns to our attention. The reason that we had the new vehicle you were considering discounted $2,000 is based on current market conditions, availability, age of inventory, color, and equipment. We price our cars aggressively in the marketplace to ensure a fair market based price that consumers do not have to negotiate for. When it comes to trade ins, there are many different guides that a consumer can use and look at such as KBB, BlackBook, and JD Powers. Sometimes these guides are much lower than current market values, sometimes they are much higher than current market conditions. Every consumer wants the most money they can possibly get for their trade in, but at times those values do not align with retail market conditions. The most important part of the transaction is what the trade difference is. The value you are seeking for your car is the same amount that current models such as yours are currently listed for sale at. If you find that we have the most aggressively priced new car you are looking for, we are happy to sell you the new car without your trade in.

Helpful 1
March 04, 2024

In shopping for a new vehicle for over a year, we visited several dealerships and searched online. We eventually found ourselves at Kenosha Toyota and couldn’t have chosen better. Trinity, our online contact More

by jendomgibson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity, Danny Garcia, Phil Michelson
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December 11, 2023

We had a very positive experience purchasing our new 2024 Toyota Grand Highlander Hybrid with Kenosha Toyota. Initially met salesperson Khayla at the dealership who immediately put our name on the waitlist. More

by lmads626
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Khayla Garrett
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November 05, 2023

Ask for Mark, he was amazing and went abpve and beyond to make sure i was happy before leaving!! I highly reccomend going to kenosha toyota!!! Thanks again i love my new car!!!! More

by kelli.j.a.johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
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November 03, 2023

Ask for Rick P. Great guy to work with. Wasn't pushy. Listened to what I wanted and my concerns. Great customer service! More

by LDKAT3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick
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September 25, 2023

Even though I eventually found my "dream car" elsewhere (turbo station wagon, so nothing most builders even offer anymore), Kim Phillips was extremely helpful and patient with me while weighing my options More

by ericspencer61
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kim Phillips
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July 12, 2023

The dealership sales person was a liar and gave me false information! She stated I could not order the Toyota vehicle I wanted when I have ordered two in the last 2 years! More

by jonhweston
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anny
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Jul 14, 2023 -

Kenosha Toyota responded

We at Kenosha Toyota are sorry to hear that you had a poor experience. Unfortunately, this review is not for our dealership as we do not have an employee here by that name. Would you kindly remove this review and perhaps post it in the correct location?

Jul 14, 2023 -

jonhweston responded

Anny was the sales person!

Jul 16, 2023 -

Kenosha Toyota responded

Anny is correct. Toyota has not allowed factory orders in several years, and never has in the same fashion as other manufacturers. It is possible that you made a request of the other dealer and they were allocated something that was a close approximation, or they dealer traded for something that met your requirements, but we can assure you they did not order them. In the future, don’t call us liars, and don’t question what we do for a living. Enjoy your next vehicle.

Helpful
April 29, 2023

5 star rating from purchasing my Tacoma to solving a problem. An additional 5 star rating to Wolfgang Miller who helped me navigate through my problem. More

by jmackie39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wolfgang Miller
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Helpful
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