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Kerns Ford - Service Center

Celina, OH

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6 Reviews

6 Reviews of Kerns Ford - Service Center

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June 03, 2022

Treated fantastic. Very happy with service performed. And price was more than fair. Thanks again. Celina dealership More

by Klingerteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Uppenkamp , Nichole Wills, Shayn Klinger
January 15, 2021

We come and get our service done here all the time. Always prompt and friendly. They even come and pick up and deliver to us. More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Butch Cox
Feb 04, 2021 -

Kerns Ford responded

We appreciate your business! Kerns Ford

September 04, 2013

Every employee was fantastic and helped us above and beyond the call of duty. Our car was broke down and they even let us stay in their lot in our motor home for three days! PS the bathroom was fine, un More

by kareenag7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, cashier,everyone
January 22, 2008

All of my service experiences have been GREAT! Everyone there has done exactly what I have asked and have brought issues to my attention that I was not aware of. I have never been pressured to buy and hav More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee & Mike
June 11, 2007

I took my vehicle to Kerns Lincoln Mercury in Celina because the CD player didn’t work. I was told that it was under warranty and to make an appointment and a tech would check the serial number of the More

by vernb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Jan 22, 2008 -

Kerns Ford responded

The Ford Warranty & Policy Manual reads: "Ford Motor Company DOES NOT cover damage to or failure of an audio component caused by abuse or neglect. The following inspection criteria must be used by dealership personel to determine if an audio product is eligible for warranty repair/replacement: 1)Carefully inspect bezel face for liquid residue. Determine if all buttons and knobs operate freely - liquid frequently causes buttons to stick or require excessive pressure to operate. 2) After unit is removed from instrument panel, inspect top and bottom cover for signs of liquid residue. If any of the previous listed conditions exist, the unit may not be covered under warranty. Please contact the customer immediately and advise him/her that the failure did not occur as a result of a factory defect - as a result the damage is not covered under warranty. Contact your local repair facility for retail repair rates." All Kerns employees followed written policy per Ford. We are not in business to cover anything under warranty that is clearly NOT a defect just to pass the cost on to other customers.

January 04, 2007

This rating is for Kerns Ford in Celina. Caught them trying to over sell on parts that had been previously replaced. Guessing at the problem, causing me to replace many unesessary parts. Adding a much More

by walls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager & store Manager
Jan 22, 2008 -

Kerns Ford responded

The Kerns family has been in business for over 60 years. It is not possible for any business to survive in such a way as being described. The Better Business Bureau would not allow a company to continue to operate if the allogations were fact. Every business today understands that each and every customer today is vital to the success of its future. When a vehicle enters the service department at Kerns Ford, a diagnosis is made and an estimate is provided to the customer. Along with the estimate a multi-point inspection report is also presented. It is at the customers discrestion at all times as to what work is performed to their vehicle.