Kerns Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Kerns Ford:
All of my service experiences have been GREAT! Everyone there has done exactly what I have asked and have brought issues to my attention that I was not aware of. I have never been pressured to buy and have always left knowing what condition my car was currently in.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kerns Ford:
I took my vehicle to Kerns Lincoln Mercury in Celina because the CD player didn’t work. I was told that it was under warranty and to make an appointment and a tech would check the serial number of the player to ensure that it was under warranty. After the tech checked the serial number, I received a call from the manager saying there was liquid in the player and, as a result, the player wasn’t covered. To add insult to injury, I received a bill for telling me that it wasn’t covered. After much time and numerous visits to the dealership, I was told that if I would take the player to Barry Electronics in Lima and if they ascertained that there was no liquid damage, Kerns would cover the player under warranty. I did as Kerns instructed and took the player to Barrys. Barry’s inspection indicated no liquid problem whatsoever. I returned to Kerns with the statement from Barrys and after weeks of delay, I was informed that Kerns didn’t tell me to take it to Barry Electronics and they were not going to cover the player. After all of this hassle and wasted time and getting the run-around with Kerns, I decided to purchase a used CD player for $56.00 and it works great. There is a valuable lesson to be learned from my experience, Kerns Service Manager (Butch) is definitely not a person of his word. I will take my business elsewhere as I prefer to deal with professionals that I can trust.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kerns Ford:
This rating is for Kerns Ford in Celina. Caught them trying to over sell on parts that had been previously replaced. Guessing at the problem, causing me to replace many unesessary parts. Adding a much greater expense to the bill & labor was through the roof. I purchased my truck & van from them & will never do business with them again! After I caught them red handed they told me it didn't matter one person wouldn't matter anyway, you may be the next one person that doesn't matter!

DO NOT TRUST THE SERVICE DEPARTMENT!

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