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Key Chrysler Dodge Jeep Ram of Rochester
Hooksett, NH
744 Reviews
We are a proud member of the Key Auto Group! If you're located around Sanford, we hope to see you at Key Chrysler Dodge Jeep Ram of Rochester soon. Our various offerings and exceptional customer service make us proud to handle all of your vehicle needs. Why wait any longer?
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 744 reviews
Verified Customer
January 11, 2026
They were unprepared, at first I was impressed with how quickly they were taking care of the car. But then it just came off as unprepared. Twice I was given a loaner with no gas in it. So I was refilling m quickly they were taking care of the car. But then it just came off as unprepared. Twice I was given a loaner with no gas in it. So I was refilling my car as well the loaner and only having my car for less than a week. The detailing on my new car came back with more dust and hair than when I brought it in. More
by Saraweeks
January 10, 2026
Not sure at this piont because I've only had the pleasure of dealing with Steve and Matt in service over the phone! of dealing with Steve and Matt in service over the phone! More
by nassaney
Employees Worked With
Steve in service; extremely patient, helpful, AND way ahead of schedule! Thank you Steve!!
January 08, 2026
I would not even give this place 1 star but it says I have too. They didnt even know my vehicle was there because they didnt reach fsr enough into the drop box, is what the service advisor told me. Told have too. They didnt even know my vehicle was there because they didnt reach fsr enough into the drop box, is what the service advisor told me. Told me my vehicle was ready, it only needed a little bit of lube on the rod to the sliding door. I get there pay for the lube job only to find out my door still doesnt open and now it makes a very loud buzzing noise every time it locks or unlocks. This is because I brought it there for a lock acualator issue that is covered under warranty. I also asked for the front lock to be replaced because it doesnt lock unless you do it manually. They told me I never asked about the front door, but they are the ones that told me it would cost me what ever my warranty deductible was. I paid more for a little bit of lube that did not fix the issue than if I had paid for the deductible and had the issue fixed. They refused to give me my money back as well. I am now waiting to tslk to the service manger. Very unhappy about my experience! More
by Not Happy
Employees Worked With
Steve and tech who worked on my vehicle.
January 06, 2026
Matthew was very professional He kept me well informed and performed quality repairs within an impressive time frame. Thank you for fixing my Jeep and the excellent experience! and performed quality repairs within an impressive time frame. Thank you for fixing my Jeep and the excellent experience! More
by heath_devoll
Employees Worked With
Matthew
January 02, 2026
Oil change. Waiting room was dirty, especially the Keurig. And everything had been in a state of upheaval for a while. If moving won't happen for a while still, Waiting room was dirty, especially the Keurig. And everything had been in a state of upheaval for a while. If moving won't happen for a while still, I recommend doing something about the appearance. Even outside doesn't look welcoming. And it was snowy, the parking lot was treacherous More
by cristywiggin
January 02, 2026
My dealer was Aristides Poulis he did a great job Explained the car very well Explained the car very well More
by angus789
