Key Chrysler Dodge Jeep Ram of Rochester

I requested a free oil change. Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate traini Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate training or backup. I had a previous free oil change. Oil changes were agreement when purchasing from Marc Motors. I understand not providing service from other dealer but should have been notified prior to work being accomplished. I will not be doing business with Ket CDJ of Rochester again. I was pleased with my interaction with Jennifer Dube but feel that Key CDJ failed both of us. More

Every time I’m here I don’t want to leave! They are like family! They are like family! More

From start to finish booking the appointment to the pickup was great Personal was very professional pickup was great Personal was very professional More

Quickest visit to a jeep dealer ever. Quick, Efficient, and friendly service. Glad I made the drive from Maine. Quick, Efficient, and friendly service. Glad I made the drive from Maine. More

I do not remember Jay but if I meet him I am sure he would be rated at five star. My experience at the dealership was excellent. I am 78 and been to many dealerships in my life time and Key is second to would be rated at five star. My experience at the dealership was excellent. I am 78 and been to many dealerships in my life time and Key is second to none. I cannot say enough to state my experience with the personal at this dealership and it was cleanest dealership that I ever visited which was many. More

Always kind and does a good job never had a problem I trust All they do. trust All they do. More

Although everyone there is very pleasant, some of the work that I thought could’ve been done was not completed this day. I know that I am not a technician and that perhaps better explanation to the cust work that I thought could’ve been done was not completed this day. I know that I am not a technician and that perhaps better explanation to the customers as to why certain work could not have been completed could’ve made my Visit a little better. I was disappointed to find out that my vehicle had some very minor damage that occurred to it during the servicing, and I was not informed of it, however, found it on my own after I had left my visit. I did call to ask why I was not told and I was not given any valid reason. I was able to replace the minor damaged parts on my own. I always enjoy coming to this dealer and I appreciate all of the hard work from all of the individuals there . Communication is key to success and I think if the communication could be a little bit improved, this would be a five star rating. Thank you. More

Very friendly, informative, and fast…plus a nice waiting area👍 so worth the drive from ME. area👍 so worth the drive from ME. More

Very easy to buy a car! Honest, straight forward, and no games! The sales person made me feel comfortable and explained everything clearly. Honest, straight forward, and no games! The sales person made me feel comfortable and explained everything clearly. More

It was overall an excellent experience. Thet were willing to answer all my questions and help me get a great deal. I visited many dealerships and they were by far the best in their custome Thet were willing to answer all my questions and help me get a great deal. I visited many dealerships and they were by far the best in their custome service and the pricing. More