Key Chrysler Dodge Jeep Ram of Rochester

The woman in service was amazing. Unfortunately the day the car was actually being worked on she wasn't who I worked with while the car was being serviced. I was told from another dea Unfortunately the day the car was actually being worked on she wasn't who I worked with while the car was being serviced. I was told from another dealership that I need my auxiliary battery replaced. I asked for them to do that while doing the other work. Rather than telling me I don't have an auxiliary battery they decided to replace my primary battery which was almost brand new. I would not have caught this if I didn't request the core back as my receipt even said auxiliary battery. They did resolve the issue. More

This dealership service never fails. Excellent service and superior customer attention. They are the best!! Always!! Excellent service and superior customer attention. They are the best!! Always!! More

Prompt and easy service. Would definitely use again and recommend to friends. Awesome staff attitudes. Would definitely use again and recommend to friends. Awesome staff attitudes. More

I was very happy to get in the same day I called. I was very pleased with the work and they had it done in a timely manner. I was very pleased with the work and they had it done in a timely manner. More

Took vehicle in for a faulty uconnect system and they referred me to a different installer who was able to replace with and aftermarket system that has better reliability! referred me to a different installer who was able to replace with and aftermarket system that has better reliability! More

Anastas and Sean are the best sales people ever worked with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone More

Great service and even took extra steps to remove minor paint that had gotten on the side of my Jeep. This was so appreciated!!! Chris went above and beyond to make sure my Jeep not only was safe and re paint that had gotten on the side of my Jeep. This was so appreciated!!! Chris went above and beyond to make sure my Jeep not only was safe and ready to go but also let me know there was some paint that had gotten on the lower side and rubbed it off. I was very grateful as I would not know how to take care of this. The staff kept me updated on progress and very pleasant and friendly with everyone coming and going. I only like taking my Jeep there as they take good care of their customers!!! More

It took over a month for our trade-ins to be paid off. Salesman was very knowledgeable and kind, We never met Finance once and were never given a pencil. I've purchased a lot of vehicles in my lifetime a Salesman was very knowledgeable and kind, We never met Finance once and were never given a pencil. I've purchased a lot of vehicles in my lifetime and this was the most unprofessional and scary process. Still waiting for one vehicle to show paid off. More

Service fast efficient and well received. Dodge ram his an outstanding truck which needs very little service. Dodge ram his an outstanding truck which needs very little service. More

Technicians are fantastic and thoughtful! Great customer service all around and truly appreciated ! Thank you! Great customer service all around and truly appreciated ! Thank you! More