Key Chrysler Dodge Jeep Ram of Rochester

Everyone is very friendly from the moment I walk into the service department to when I pay my bill. They acknowledged me when I walked in the door, and when the appointment took longer than usual because the service department to when I pay my bill. They acknowledged me when I walked in the door, and when the appointment took longer than usual because the wipers I was interested in took longer to locate in the parts department, not only did I get an apology but they also gave me the wipers at NO cost!! I was very impressed, they didn't have to do that, but they did! My only negitive thing to say is that I miss the 'quiet room' for waiting for my jeep, I like to read while I wait and the TV is very distracting. More

Timely service , friendly staff and quality of work and price was right,they fit me in according to my schedule. work,work,work,work,work,work,work,work,work,work,work price was right,they fit me in according to my schedule. work,work,work,work,work,work,work,work,work,work,work More

Friendly, curtious, called when work complete, picked me up with a shuttle, no cost as this was warranty. Two rattles reported, were not found. One would not produce rattle when I picked up. The other did p up with a shuttle, no cost as this was warranty. Two rattles reported, were not found. One would not produce rattle when I picked up. The other did produce after I drove away. I am sure the dealer will resolve in a future visit. More

My husband brought my car in for general inspection and oil change. He was very pleased with the service and the amount of time that it took for the service. oil change. He was very pleased with the service and the amount of time that it took for the service. More

I am never disappointed with the quality of work or the efficiency with which it is completed. The record keeping is excellent and Scott is always more aware of what my vehicle is in need of having done t efficiency with which it is completed. The record keeping is excellent and Scott is always more aware of what my vehicle is in need of having done than I am. For this service appointment they determined that there was wear on parts that I was not aware of, parts that were still under warranty and the work got done. Extremely helpful More

Great people make a great dealership. When you go for service they are promt and explain any details needed. Even a simple oil change is fast...not something most dealerships can provide service they are promt and explain any details needed. Even a simple oil change is fast...not something most dealerships can provide More

I've seen the work ethic and expertise of the technicians at Poulin Auto Country because I worked there for more than five years with them. They're great. I recommend them to people all the time. I have d at Poulin Auto Country because I worked there for more than five years with them. They're great. I recommend them to people all the time. I have done business at Poulin Auto Country for more than twenty-five years. More

Have been dealing with all my service with all my vehicles at Poulins, have never had a problem in the past and still don't have a problem. Poulins always gets our vehicles back in a timely manner. vehicles at Poulins, have never had a problem in the past and still don't have a problem. Poulins always gets our vehicles back in a timely manner. More

I think Poulin would not have such a good dealership if it was not for the finance guy, he is awsome!! i have found that the rest of the people that work there are also nice as well they make the buying p it was not for the finance guy, he is awsome!! i have found that the rest of the people that work there are also nice as well they make the buying process easy and stress free. thanks guys More

Wonderful people thruout the dealership who know their job and treat you with respect....they really care about you and your car.....family oriented...good service...good location...clean.... job and treat you with respect....they really care about you and your car.....family oriented...good service...good location...clean.... More