Key Hyundai of Milford - Service Center

The service department is both rude and inept. I dropped my car off overnight for an 8 am scheduled oil change and tire rotation, as well as asking them to check out an oil smell I noticed a few t I dropped my car off overnight for an 8 am scheduled oil change and tire rotation, as well as asking them to check out an oil smell I noticed a few times. Service manager said they'd call with any updates and when it was done. I never received any updates throughout the day. At the end of work, I called them to see what the status was. Four calls, two voicemails, and multiple texts got no response. I finally called the sales department and someone physically had to walk over to service to find someone to get on the phone. Turns out the person in charge of my car was not even in today, so no one reached out to me and the people who were in had no idea if my car was completed or not. I could go get it, but it could turn out that it was not fully serviced. The person I spoke with had no answers for me and said I'd have to wait to hear about it tomorrow. My wife needs the car tomorrow and I have work so I can't come get it tomorrow until I'm back from work....An oil change should not take two days... Then when an issue about payment came up, the service advisor on the phone was beyond rude and condescending about my concern, constantly talking over me to repeat the same message, disregarding all context or common sense, but laying on the condescension thick. I've spent plenty of time working in jobs dealing with the public, but this was by far the most self-important know-it-all, with zero people skills, that I've ever come across. He kept trying to think of new ways to explain the situation to me as if I was having difficulty understanding the English language, while making it abundantly clear he thought I was an idiot. When I called back the next day it took many calls spread out over hours before anyone even picked up. Come to find out, they never told the guy (who actually was out) that my car had been assigned to him so he had no clue what was going on with it either. Not his fault, but just another ridiculous step in the process of getting a simple oil change and tire rotation. Whatever you do, do not bring your car here for service. More

We are 30+ year customers of Hyundai vehicles. We've never had a bad experience when Larry Plunkett was the Service Manager. Once he left, it was nothing but arrogant pushback from that department We've never had a bad experience when Larry Plunkett was the Service Manager. Once he left, it was nothing but arrogant pushback from that department. However, moving ahead to a current visit to Hyundai for an issue on a new 2024 Venue that was purchased only 2 weeks ago, Aldo from the Service Department gets a 10 star review! He intervened when I was dealing with a couple of service guys at the front desk who wouldn't help me with a serious issue that I had with my newly purchased Venue. To elaborate on the two very unhelpful service men would be counterproductive, so I'm sincerely hoping that Hyundai Management acknowledges Aldo's for his exceptionally stellar customer service skills and his valuable work ethic and perhaps mention to the rest of his Service Staff that all customers deserve to be treated the way that Aldo treated us. Way to go Aldo! Your kindness restored my faith in a department within your company that has been a constant disappointment. More

As a loyal customer for many years it’s saddens me that there is an issue that is being delayed a response . Service manager apparently hasn’t been available to communicate with me. The service that I rece there is an issue that is being delayed a response . Service manager apparently hasn’t been available to communicate with me. The service that I received wasn’t needed and the service that was needed wasn’t received resulting to an even bigger issue that I now have . Over the years , customer service has declined and it seems to be happening more frequently than not. Unfortunately it seems that I may have to care for my vehicle else where More

The dealership really benefits from having a caring, personal and professional salesperson named Andy. He really cares about his customers after the sale which is a hard attribute to find these days. personal and professional salesperson named Andy. He really cares about his customers after the sale which is a hard attribute to find these days. More

Service department is HORRIFIC. Car has cracked manifold and covered under warranty. They snapped of three bolts i called and got them awarded three hours from warranty company to Car has cracked manifold and covered under warranty. They snapped of three bolts i called and got them awarded three hours from warranty company to remove the studs (S557). They cant remove the studs and kept the money and the also messed threads in the head and want me to pay 1900 plus tax in labor for a new head. as i had to argue over this and only got parts covered by third party. I shouldn't have to pay because the shop couldn't do it and messed up the head. More