Not just a dishonest business - it's a dangerous business to those of you considering the purchase of a vehicle from Key Scales Ford. My parents purchased two cars from Key Scales. When my father passed away, we took the car to trade-in on a smaller, used vehicle. Eight months later, my mom (who had put less than 500 miles on the car) took the car in for an oil change, but was told the power steering and brake fluids were very bad and would have to be changed....something that should have been taken care of when she purchased the vehicle. In addition, she was told she needed her tires rotated, which she approved. That weekend, she drove to Tampa to visit her daughter and her son in-law noticed that the tires looked low. When he checked the tires, one of them was at 15 psi....a dangerously low tire pressure that could have caused a serious accident as she was driving down the interstate.
My sister called Key Scales Ford to complain and was told by the service department that they had nothing to do with the condition of the car when it is sold and wouldn't address the dangerously low tire pressure.
Taking advantage of a recent widow and putting her in danger is not what you want when considering a car purchase. The service department didn't even try to make things right by either giving her a partial reimbursement or offering to make her next service free.
The purpose of a review site is to let you know companies that take care of customers and those who don't. Key Scales Ford is not there to take care of their customers - they are there only to make a buck.
Update: received a response from Bruce Johnson the General Manager who asked me to call him. I have called twice and left messages for him to return my call but I have yet to hear from him. Will update again shortly