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Key Scales Ford - Service Center

4.1

90 Lifetime Service Reviews

1719 Citrus Boulevard, Leesburg, Florida 34748

90 Reviews of Key Scales Ford - Service Center

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June 28, 2017

"Dead Battery"

- budbowlin

I came to the service area of the dealership with a dead battery. What impressed me was that they were able to get the car into the service area and the problem taken care of in less than one hour even though I didn't have an appointment.

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Recommend Dealer
Yes
Employees Worked With
Jun 28, 2017 -

Key Scales Ford responded

Thank you for your review. While our goal is to take care of every guest as quickly as possible, sometimes we have to ask patience of those without an appointment. However, I'm glad to hear that Jon and the Service Team at Key Scales Ford were able to get your emergency service done quickly and to your satisfaction. We appreciate you choosing us for your service needs. Bruce Johnson, General Manager

June 10, 2017

"A trying situation taken care of by Chris Webber "

- donald arney

Yesterday I wrote a very critical review about my in ability to obtain or reach the service department of Key Scales Ford. Today Mr. Webber called me bright and early and explained that should I bring the car in immediately he would see that everything was taken care of. My wife and I responded to the dealership where Mr. Webber was Johnny on the Spot. He had the battery problem evaluated and in addition completed an oil change service on my car. We were there less than an hour and upon conclusion I was satisfied that the car was as it should be. Mr. Webber was very courteous as was the staff at Key Scales Ford. The problem with reaching service was resolved by Mr. Webber to my satisfaction. Thank You Key Scale Ford.

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Recommend Dealer
Yes
Employees Worked With
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 10, 2017 -

Key Scales Ford responded

Thank you for your response. I'm happy to hear that Chris Webber and the service team at Key Scales Ford were able to take what started as a bad situation and make it a positive one for you. We appreciate you coming back to Dealer Rater to let us know, and for coming back to Key Scales Ford. Bruce Johnson, General Manager

June 10, 2017

"Service"

- Pam

Excellent service, oil change and rotate tires!! We have never had a better car and dealer. Our Ford Edge meets all our expectations. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Brandy Morris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 10, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Brandy and the Service team at Key Scales Ford were able to take care of your service needs, and get your Edge back on the road. We appreciate you choosing Key Scales Ford for all of your vehicle needs. Bruce Johnson, General Manager

June 09, 2017

"Service"

- Rob

Jon and Jim were great, appreciate all the valuable information and work they did for me! Very friendly and courteous ! Both were very knowledgeable on the questions I asked

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Recommend Dealer
Yes
Employees Worked With
Jon Braga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jim
Jun 09, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear that Jon and the Service team at Key Scales Ford were able to take care of your service needs and give you the information you needed. We look forward to being your service destination in the future! Bruce Johnson, General Manager

June 09, 2017

"Great service from John"

- Marcia & Ed

John Braga is the reason Key Scales is now servicing our two vehicles. We are on the A Plan with Ford/Lincoln and could go anywhere. We came to know John at his previous employer and followed him here. Good move on your part, Key Scales!

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Recommend Dealer
Yes
Employees Worked With
Jon Braga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 09, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear that Jon and the team at Key Scales Ford Service took great care of you on your recent service visit. We appreciate your review, your business, and your time helping make Ford successful, and we look forward to seeing you again in the future. Bruce Johnson, General Manager

June 07, 2017

"Service Department puts the consumer at serious risk"

- Ford Fusion

Not just a dishonest business - it's a dangerous business to those of you considering the purchase of a vehicle from Key Scales Ford. My parents purchased two cars from Key Scales. When my father passed away, we took the car to trade-in on a smaller, used vehicle. Eight months later, my mom (who had put less than 500 miles on the car) took the car in for an oil change, but was told the power steering and brake fluids were very bad and would have to be changed....something that should have been taken care of when she purchased the vehicle. In addition, she was told she needed her tires rotated, which she approved. That weekend, she drove to Tampa to visit her daughter and her son in-law noticed that the tires looked low. When he checked the tires, one of them was at 15 psi....a dangerously low tire pressure that could have caused a serious accident as she was driving down the interstate. My sister called Key Scales Ford to complain and was told by the service department that they had nothing to do with the condition of the car when it is sold and wouldn't address the dangerously low tire pressure. Taking advantage of a recent widow and putting her in danger is not what you want when considering a car purchase. The service department didn't even try to make things right by either giving her a partial reimbursement or offering to make her next service free. The purpose of a review site is to let you know companies that take care of customers and those who don't. Key Scales Ford is not there to take care of their customers - they are there only to make a buck. Update: received a response from Bruce Johnson the General Manager who asked me to call him. I have called twice and left messages for him to return my call but I have yet to hear from him. Will update again shortly

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Recommend Dealer
No
Employees Worked With
Other Employees : Do not want to list names of employees - it is in the system
June 01, 2017

"Best Customer Service I've Had At any Dealership!"

- Anthony101

I brought My car over to key scales with a warranty issue and I was little scared because I did not buy my car there and other dealerships haven't been the nicest to me when I have brought my car there for service but key scales did not make me feel that way at all. They treated me like family and welcomed my business even though it was just warranty work. Chris was my service writer and was extremely helpful throughout the process he got roadside to pick up my car and had the car back to me the following day. Thank you Key Scales! I will definitely bring all future business to you from now on!

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Recommend Dealer
Yes
Employees Worked With
Chris
Jun 02, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Chris and the service team at Key Scales Ford took great care of you on your recent visit. We appreciate you choosing Key Scales Ford for your service needs, and we look forward to being here for you in the future. Bruce Johnson, General Manager

May 30, 2017

"Excellent experience"

- Licia

Since the moment I called and make an appt to the moment I walked our of your buss, it was a very nice experience , will go back when ever my car neefs to be service.

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Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017 -

Key Scales Ford responded

Thank you for your review. I'm happy to hear that your service experience was a positive one on your recent visit to Key Scales Ford. We appreciate you choosing us, and we look forward to being here for all of your future needs. Bruce Johnson, General Manager

May 30, 2017

"Customer service top notch"

- F150owner

I had recently had scheduled an oil change on my F 150 on Saturday May 27th at 9:30 am, there was an issue with the vehicle in front of me delaying me to the point I had to leave before having the service performed. The service writer, John apologised several times for the inconvenience, I understood but had to leave in order to not be late for another engagement. I called service this morning Tuesday the 30th at 9:00 am. I spoke to John he remembered me and told me to bring it in anytime today and he would get me in. I showed up at 3:00 and was gone by 4:00, pretty good for getting squeezed in. I want to and did thank John for making my satisfaction his priority. I hope you recognize the caliber of employee you have in John and appreciate him as much as I do now. Thank you Key Scales Ford, your service department and in particular "John". Please make sure he hears about this review. Thanks again. See you next time. With appreciation, Mike Amodeo

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Recommend Dealer
Yes
Employees Worked With
John in service
May 30, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Jon helped to take what could have been an inconvenient situation and turned it into a positive one. We appreciate you coming back to Key Scales Ford, and we look forward to seeing you on your next service visit. Bruce Johnson, General Manager

May 24, 2017

"First service for my 2017 Explorer "

- Tlc02

The first service visit was a pleasant experience. The service was quick and professional. I like my 2017 Explorer very much, but miss my 2008 F-150 Super Crew.

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Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 27, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear the service team at Key Scales Ford took great care of you and your Ford Explorer on your recent visit. We appreciate you returning to us for your service and maintenance needs. Bruce Johnson, General Manager

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