I wanted to look around the lot to see what used cars might be for sale because at some point I knew I should be trading in my current car for a new one. I was advised that I couldn't just wander around the lot, but needed a salesman. The receptionist asked "Nick" if he would help us. I explained that I just wanted to get an idea of what was available. So Nick was able to determine our price range and showed us several cars (listening to what I was telling him I wanted). What impressed me the most was his low-key, yet persuasive ability to describe each car insofar as its suitability for me. (I wanted good visibility all around, low mileage, etc, etc.) I was looking at a car that I really liked but my husband would not consider a non-certified car... so Nick showed us a more expensive model and was describing the benefits, and the color as we walked... and talked us into it and I couldn't be happier!!!! Nick closed the sale without pressure...just good salesmanship.