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Key Scales Ford - Service Center

4.3

96 Lifetime Service Reviews

1719 Citrus Boulevard, Leesburg, Florida 34748

96 Reviews of Key Scales Ford - Service Center

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August 18, 2017

"Standard scheduled service "

- Bob ford fan

Scheduling prompt and simple ,friendly and knowledgeable. Wait time more than reasonable and other dealership employees asked if there was anything I needed while I waited.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 18, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Chris and the Key Scales Ford Service team took great care of you on your recent service visit. We appreciate you choosing us for your service needs, and look forward to being here for all of your vehicle needs in the future. Bruce Johnson, General Manager

August 10, 2017

"Excellent service"

- MiamiD

One of the best dealership experiences I've ever had. Great communication, very descriptive and very professional. Will definitely do business at Key Scales Ford again. :)

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandy Morris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 11, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear that the Service Team at Key Scales Ford were able to take care of your needs on your recent visit to our dealership. We appreciate you choosing us, and we look forward to seeing you back with us in the future. Bruce Johnson, General Manager

August 10, 2017

"Chris, Brian in service and the MECHANIC "

- Village Ford owner

Service was done and the service team took time to describe what was done. Brian watch over and explained the service needed. The mechanic went over the auto condition and was honest and didn't push unneeded repairs. I would give service four stars sales I would do research before considering buying there. I was told that the internet prices are bait and don't apply. Low inventory and old inventory. Telling me the vehicles on the internet are wrong is a turn off as to honesty. I suggest you price other dealers first. Watch out for dealer add-ons.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mechanic excelleng
Aug 10, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear that your experience in our Service Department was positive. We appreciate you choosing Key Scales Ford for your service needs, and we certainly hope to have the opportunity to show you how we can get you the best deal around on your next vehicle, too. Bruce Johnson, General Manager

July 13, 2017

"Oil Change and tire rotation"

- Ron

Chris was very efficient. Got me in, got me out, all in a timely fashion. Enjoyed a cup of coffee and read the paper while I was waiting in the lounge area. Overall good experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 13, 2017 -

Key Scales Ford responded

Thank you for your response. And thank you for choosing Key Scales Ford for your recent maintenance visit. I'm glad that Chris kept everything moving for you, and got the job done right. We look forward to seeing you again down the road. Bruce Johnson, General Manager

July 07, 2017

"Service"

- Joycejkv

Chris Webber was very accommodating, professional, knowledgeable. My entire experience was 5 star. I'll definitely Be using Key Scales for my service. Thank you Chris

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 07, 2017 -

Key Scales Ford responded

Thank you for your review. I'm happy to hear that Chris and the service team at Key Scales Ford were able to provide you with the 5-star treatment that you - and all of our customers - deserve. We appreciate you choosing Key Scales Ford! Bruce Johnson, General Manager

July 06, 2017

"oil change"

- holcombe,j

I came in for an oil change, was waited upon promptly and on my way within an hour. This was a big improvement from previous service visits.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandy Morris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 07, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that your recent service visit was a positive one. At Key Scales Ford, we constantly strive to improve your experience, and I'm glad to hear that you've noticed the changes. We appreicate you coming back to us, and look forward to seeing you again in the future. Bruce Johnson, General Manager

June 28, 2017

"Dead Battery"

- budbowlin

I came to the service area of the dealership with a dead battery. What impressed me was that they were able to get the car into the service area and the problem taken care of in less than one hour even though I didn't have an appointment.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Braga
Jun 28, 2017 -

Key Scales Ford responded

Thank you for your review. While our goal is to take care of every guest as quickly as possible, sometimes we have to ask patience of those without an appointment. However, I'm glad to hear that Jon and the Service Team at Key Scales Ford were able to get your emergency service done quickly and to your satisfaction. We appreciate you choosing us for your service needs. Bruce Johnson, General Manager

June 10, 2017

"A trying situation taken care of by Chris Webber "

- donald arney

Yesterday I wrote a very critical review about my in ability to obtain or reach the service department of Key Scales Ford. Today Mr. Webber called me bright and early and explained that should I bring the car in immediately he would see that everything was taken care of. My wife and I responded to the dealership where Mr. Webber was Johnny on the Spot. He had the battery problem evaluated and in addition completed an oil change service on my car. We were there less than an hour and upon conclusion I was satisfied that the car was as it should be. Mr. Webber was very courteous as was the staff at Key Scales Ford. The problem with reaching service was resolved by Mr. Webber to my satisfaction. Thank You Key Scale Ford.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 10, 2017 -

Key Scales Ford responded

Thank you for your response. I'm happy to hear that Chris Webber and the service team at Key Scales Ford were able to take what started as a bad situation and make it a positive one for you. We appreciate you coming back to Dealer Rater to let us know, and for coming back to Key Scales Ford. Bruce Johnson, General Manager

June 10, 2017

"Service"

- Pam

Excellent service, oil change and rotate tires!! We have never had a better car and dealer. Our Ford Edge meets all our expectations. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandy Morris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 10, 2017 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Brandy and the Service team at Key Scales Ford were able to take care of your service needs, and get your Edge back on the road. We appreciate you choosing Key Scales Ford for all of your vehicle needs. Bruce Johnson, General Manager

June 09, 2017

"Service"

- Rob

Jon and Jim were great, appreciate all the valuable information and work they did for me! Very friendly and courteous ! Both were very knowledgeable on the questions I asked

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim , Jon Braga
Jun 09, 2017 -

Key Scales Ford responded

Thank you for your review. I'm glad to hear that Jon and the Service team at Key Scales Ford were able to take care of your service needs and give you the information you needed. We look forward to being your service destination in the future! Bruce Johnson, General Manager

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