BUYER BEWARE: I picked up my car, paid $800. after repair, made one stop afterward, & went home. When I wanted to go out again, my car would not start. It was doing the same thing as when I had it towed in, & supposedly had beeb fixed. I opened the hood & saw that my air filter housing had been taken apart, but never put back together. I felt ripped off, since, I was now without transportation, my car was inoperable, & because my engine was in worse condition, than when I had taken it into the expensive Keyes Chevrolet Service Department. What I received was blatantly careless, shoddy work. I've used independent mechanics in the past, who are much cheaper, & put the things they take apart, back together again.
I went online to get the phone number of Keyes Chevrolet, although it was 15 minutes past closing time. SInce there was no answer, on the phone, I responded to the pop up service representative online, & told her what had happened. She told me how sorry she was, & assured me that someone from the service department would be contacting me, as soon as possible, on the next business day. No one called me at all. It was after 6 pm when I got home from work & could make calls. The service department knew nothing about the situation I was going through. There had been NO communication between the online representative & the service department. I found those annoying pop up window princesses to be pretty much useless, other than, sitting around being paid to reiterate what the service hours are.
When I finally spoke to Pete, my service advisor, & told him about my car & the shoddy service I received , he suggested I have the car towed back to Keyes Chevrolet, at my expense, so they can take another look at it $$$.$$. He made it sound like I have all the time & money in the world to, once again, go in late for work, arrange alternative transportation, & pay for another tow truck. I had already done this once, & it is not very convenient for me to keep on missing work, simply because there is no communication between Chevrolet's service advisors & their shoddy mechanics, or their useless online pop up window princesses. I had to get furious before he even offered for Chevrolet to cover the cost of return towing. There was no mention of the $800. I had already paid for them to fix my car, which still is not fixed, or how that amount would apply to Chevrolet actually getting the job done. All I got was: "Sorry", "Everybody makes mistakes.", & "We'll have to take another look at it."
I Recommend This Dealer:
Pete Garcia, Online Pop Up Help
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