Keyes Hyundai

I have never experienced such disrespect and lack of professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues, and instead of resolving the problem, Keyes Hyundai has made me wait weeks without updates, transportation, or accountability. My service advisor, Jonathan Hughes, avoided me at all costs — never picked up calls, never returned messages, and acted like it was his job to dodge responsibility. Completely unresponsive and irresponsible. When I reached out to the manager, Sean, I sent more than 10 emails with no reply. Clearly, customers are not a priority here. The lack of urgency and repeated broken promises have left me stranded without a car for extended periods of time. They claim to care, but it’s just empty words. Even their standard “please contact our manager” reply is meaningless — because I already did, many times, and was ignored. If you value your time, money, and peace of mind, I strongly recommend avoiding this dealership. Customers deserve professionals who care, not dismissive and negligent service staff. I have found other people who received same issues or worse. More

everyone was very nice, however my car was promised at 11:45 and it wasn’t until 1pm when i sent a text asking about the car that i got a text saying it was ready. 11:45 and it wasn’t until 1pm when i sent a text asking about the car that i got a text saying it was ready. More

You all delivered what I asked for in the timeframe they’d promised. Thank you. they’d promised. Thank you. More

Very efficient and knowledgeable and friendly people. Just takes a little too long. But it did seem busy, so understandable. Just takes a little too long. But it did seem busy, so understandable. More

Two complaints. First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow bec First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow because the computer was not performing well. Otherwise, all marks would have been 5-star. More

Dovovan Suarez greeted me promptly, was knowledgeable about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. More

Jonathan took care of everything and made it smooth. Appreciate you and your store- recommend Appreciate you and your store- recommend More

Went in to have a tire checked. It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me informed and gave me a small discount on the final bill for the added wait time. More

Johnny is a beast, when people care about customers honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! More

Clean and efficient, the person who greeted me was very kind. My service was completed faster than expected. kind. My service was completed faster than expected. More