Great place to buy from. Everything went great from the time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was refreshing. I highly recommend Keyes Lexus to anyone looking for an honest, professional and upfront dealership to buy a car from.

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I called at 7 am yesterday to make an appointment to get a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" spend "$10-20 down the street". I wanted the tire replaced. I have tire insurance that states no matter what they outright replace the tire. Service advisor was mean, rude, not helpful. I will never come to this dealer again. To add insult to injury the dealership called me 1 hour after this whole ordeal to ask me why I did not show up for my appointment. Really unacceptable. I have a Mercedes I bought from Fletcher because Keyes MB has horrible sales staff. I bought my Lexus from Valencia because of the same reason. I had to service my car last week for a 20,000 mile maintenance. I had to go in to be told it would be $300+ dollars even though I had a maintenance package through Lexus. I was told to go back to the dealership I bought it from. Funny thing, both are owned by Keyes. So I took my car 45 minutes away to Valencia in traffic the next day and was in and out in 1 hour. Now this. I will go back to taking my car and getting service there because I cannot tolerate the level of rudeness of the service staff at this dealership both times. I don't know why I did not learn the first time. Shame on me.

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I wish I could give the team that worked with me a 10. Everyone was absolutely awesome, gave me a great deal, treated me with respect and definitely made me feel like a valued customer. Arthur was so patient in showing me the technology and features that come with my new Lexus CT200H. I can't recommend them enough. You guys are truly wonderful.

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My experience at Keyes Lexus was a pleasant one.

Of all the sales people I must say, Mania Alexandrian was the most helpful. She was very knowledgable, and extremely patient with my indecisiveness. I'm definitely going to by another Lexus from her.

On a second note, Ilia Shapiro was also very understanding and fair with the price he gave. Overall, thanks to these staff members, my experience was an extremely positive one, definitely going to be a repeat customer.

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overall dissappointed on the willingness to make a deal considering my whole family owns and drives lexus. It seemed to me they just didn't care they could take me or leave me.
In all my years of car leasing I've never been able to leave a dealership without being able to strike a deal.
Just sad that I may have to discontinue being part of the Lexus family.

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i really like the serves and everyone was helpful, luis nunez was helping me and he did a great job at it... from A to Z

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Luis was very attentive without being pushy, and showed how much he was interested in doing business with me. I was not even planning to do business that day, but he made a quick handoff to Joey, who made me an offer I couldn't refuse. Also, I liked that we got to your best offer with a minimum of haggling.

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Excellent service, attention to detail and personal service. What a great experience!!!! I received the highest possible attention from te staff. They made me feel welcome with no pressure at all. My next Lexus will be purchased here.

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Natalie is really fantastic at creating a great customer experience. Both Joey and Aram were very supportive and knowledgeable. I would highly recommend Keyes for both a car purchase/lease as well as ongoing servicing.

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I recently purchased a certified preowned lexus is250. Mania Alexandria was extremely helpful and knowledgable.She made the process very pleasurable. I would highly recommend purchasing a car from the Keyes dealership. All the employees were friendly, no pressure.

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