Keyes Lexus

Keyes Lexus
5905 Van Nuys Blvd
Van Nuys, California 91401

Sales: (888) 216-6854
Service: (888) 216-6857
Parts: (888) 216-6871

Manufacturer: Lexus


Most Reviewed Employees
Sam Santoso Sam Santoso
Internet Manager
Joey Yerkanyan Joey Yerkanyan
Sales Representative
Linda Barrera Linda Barrera
Product Demonstrator
Rod Makou Rod Makou
Finance Manager
Justin Slogar Justin Slogar
Service Advisor
Jamie Kandziora Jamie Kandziora
Service Advisor
Dave Bogaryan Dave Bogaryan
Product Demonstrator
Dominic Alessi Dominic Alessi
Service Advisor
Carol Reyes Carol Reyes
Product Demonstrator
Bella Alvardo Bella Alvardo
Product Demonstrator
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Shuttle Service
Television
Vending Machines
Free Starbuck Coffee
Daily Fresh Bakery

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.3/5
63 Reviews
Keyes Lexus

Overall Score: 4 Star Rating4.3



About Keyes Lexus
Certified: Keyes Lexus
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Keyes Lexus has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Keyes Lexus
Keyes Lexus is an "Elite" of Lexus dealership. Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Visit us online:
http://www.keyeslexus.com

Like us on Facebook:
https://www.facebook.com/keyeslexusvannuys

Follow us on Twitter:
http://twitter.com/#!/keyeslexus


AlexSzyndler
4/4/2012 3:42:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joey Yerkanyan

My Review of Keyes Lexus:
The sales representative, Jeff answered all of our questions, friendly, respectful and not pushy - truly outstanding! Joey Yerkanyan, the Sales Manager, was fantastic! We would come back and work with both of these people again and will recommend them to friends looking to purchase a Lexus.

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DavidSzyndler
3/31/2012 9:13:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Santoso

My Review of Keyes Lexus:
I was nervous about making the deal to purchase my new Lexus, but my experience at Keyes Lexus eased my concerns and made this an easy and enjoyable experience. My purchase was easier and more enjoyable then I could have imagined. Sam Santoso helped make this experience very smooth and I am glad I was able to make the deal with him. Thank to all Keyes Lexus employees. It was a long process, but they made it easy. Again, thanks to Sam, Freddy and Aram.

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rnewton
3/16/2012 9:15:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda Barrera

My Review of Keyes Lexus:
I had the pleasure of dealing with a sales rep named Linda Barrera and can definitely say this was the most painless car buying experience I’ve ever had. I ended up purchasing a 2012 Lexus RX350 at the end of the day and Linda was a huge help in my purchasing decision. She was very knowledgeable about the RX350, it’s features, and how it compare to similar cars in its category and she was a very genuine person. I felt like I got a great deal and Keyes Lexus in general was also a very pleasant and welcoming environment. They do a good job catering to their customers. I would very much recommend going to Keyes if you plan on purchasing a Lexus and definitely seek out Linda when you go there if you want a good car buying experience.

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maryeboylan
2/28/2012 2:45:59 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rod Makou, Sam Santoso

My Review of Keyes Lexus:
Amazing attention to detail, prompt response time, fair pricing, immaculately clean facility, and great attitudes! The process of buying a car can be lenghty and unpleasant. The dealership did everything possible to make the experience as quick and easy as possible.

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MarkBurton
2/9/2012 1:09:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Narine Khachatryan

My Review of Keyes Lexus:
Narine was awesome! She even came on her day off to help me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. I would recommend Keyes Lexus due to their outstanding reputation, and commitment to making their customers feel important. I can not say enough about my experience with Keyes Lexus, and I have my dream car!

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DicksonGF
1/24/2012 10:54:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edmund

My Review of Keyes Lexus:
Edmund was the best salespeople I've ever worked with! He took the time to listen to my concerns and needs for a purchase of a vehicle and went the extra mile to locate the exact vehicle I wanted for the right price. This is my second car with Keyes Lexus and I have been completely satisfied with their service!

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Laurita
1/21/2012 8:08:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron and Michael

My Review of Keyes Lexus:
Michael was an excellent client service associate an would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was efficient and got us through the paper work in a flash. Best of all the entire experience felt "pressure free." Very nice facility, with nice cafe, people and cars! Go Keyes!

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sunshine12nat@aol.com
11/10/2011 12:43:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Linda

My Review of Keyes Lexus:
She was so helpful! I was just starting my shopping and I wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It was so painless!

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carriesolo14
10/28/2011 9:30:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Fred

My Review of Keyes Lexus:
Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus.

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julesperez1230
10/26/2011 3:15:35 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edmund

My Review of Keyes Lexus:
This was my first time buying a car and Edmund could not have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the differences between the selection of models. He was extremely knowledgeable using the specifications of every car and assured us he would match the costs we were provided by competitors without the BS (and he was right!). My mom and I hate haggling back and forth the managers & salespersons -- it's a waste of my time and theirs, so just cut me the best deal you can give and let's sign the papers. He understood what we wanted, what we could afford and made it happen. It was the little things that made it worthwhile for me. Even when we wanted to change the color of the interior, he still insisted we take it for a test drive, even though the model itself hadn't changed, but the color, he wanted us to feel comfortable in the car itself.

We bought the vehicles at the end of day and Edmund stuck around that evening after we signed the papers. While we waited for the finance papers, he showed us all the nifty features such as the blue tooth capabilities and how to set it up, where the spare tools had been located, how to use all of the electronics lexus had to offer. He went over all of the warranties listed in the manual including roadside assistance. And at the very end, when we went to pick up the cars, he had it ready with a gigantic red bow tie on top and provided to take a few pictures for me.

All in all, if I decide to buy a Lexus again, I'll be looking for Edmund at Keyes Lexus. He had a huge smile the entire time he was with us, even thought it was late at night. I appreciate that!

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