Keyes Lexus

Raymond was the sales person helping me. I don't know his last name, just his initial - i.e. Raymond T. He was very helpful and followed up on matters. He did a good job. I don't know his last name, just his initial - i.e. Raymond T. He was very helpful and followed up on matters. He did a good job. More

The people at my dealership are friendly, and always willing to be helpful. it’s always a comfortable environment willing to be helpful. it’s always a comfortable environment More

These people are liars. Never trust anything they say. Criminal intent is their MO. Bill Horvath is the worst. Avoid this place like your life depends on it. Never trust anything they say. Criminal intent is their MO. Bill Horvath is the worst. Avoid this place like your life depends on it. More

Keyes was a nightmare from start to finish. The sales staff kept changing the numbers, added “mandatory” fees at the last minute, and rushed me through paperwork. The car I bought had problems The sales staff kept changing the numbers, added “mandatory” fees at the last minute, and rushed me through paperwork. The car I bought had problems within days, and their service department dodged responsibility completely. More

I like this dealership. I bought my 25 IS 350 However, I took it in for service for first time and the service advisor Anthony was rude not friendly. Like he was having a I bought my 25 IS 350 However, I took it in for service for first time and the service advisor Anthony was rude not friendly. Like he was having a xxxxty day and was taking out on me. Not even a friendly smile. Either that or he hates his job. For my next service I’ll make sure to request someone else. Also, I thought “Free Service “ included the first oil change since I hit 5k miles and all it was, fluid check, tire check. I waited 2 hours for that. More

The service representatives are lowkey and direct about pricing. I take my car to this dealership most often for servicing and leasing. pricing. I take my car to this dealership most often for servicing and leasing. More

Very dissatisfied. The salesperson misled us and avoided providing a financial breakdown, effectively hiding the actual selling price, which was significantly higher th The salesperson misled us and avoided providing a financial breakdown, effectively hiding the actual selling price, which was significantly higher than the MSRP. The entire sales and finance team were irresponsible and did not seem to care about the customer. Based on my experience, I would advise others to avoid Lexus of Keyes Van Nuys. More

Bill Horvath our designated service representative is a pleasure to deal with. He is friendly and efficient. pleasure to deal with. He is friendly and efficient. More

Rating: ⭐☆☆☆☆ I’ve had seamless experiences at Lexus of Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. I highly recommend taking your business elsewhere. My experience with the salesman, Abdul, and the management team was disappointing from start to finish: Price Padding: The online price was "accidentally" increased by $2,000 when I arrived. I had to catch and correct Abdul on this immediately. Trade-In Deception: We agreed on a trade-in value of $18,500. However, when finalizing the documents, they slipped in $18,000 instead. When I caught the $500 discrepancy later, Abdul claimed he "didn't remember" the original agreement and refused to fix it because the deal was finalized. Financing Roadblocks: Abdul tried to force me into Lexus Finance—which had double the interest rate of my personal bank—by claiming the paperwork was already started. When I insisted on my bank and removing a $1,500 GAP insurance charge (which I didn't need due to equity), he made me wait two hours, claiming no one was available. Magically, as soon as I demanded my keys to walk away, a finance manager was suddenly available to help me. The "Ceramic Coating" Scam: I was forced to pay a markup for a mandatory ceramic coating that was never properly applied. There was clearly no paint correction done, as swirl marks are visible under the sealant. Furthermore, the car gets heavy water spots immediately after washing; true ceramic coating should prevent this. Every time I raised a legitimate concern, Abdul’s only rebuttal was, "We can part ways." This team lacks integrity and relies on exhausting the customer to push through bad math and unnecessary add-ons. Save yourself the anger and go to Valencia or Ontario instead More