Keyes Lexus

Reason for Visit: Sales

I recommend this dealer: No

My Review of Keyes Lexus:
Sent e-mail inquiring about purchasing a pre-owned Lexus RX. Received several e-mails wanting me to call them. After a few days I called & spoke to Oleg & he wanted me to come in & I gave him a day I could maybe be there. Called ahead because I was driving 41 miles to see this car only because it was what I was looking for & would Oleg be there. I was told Oleg had left but to come in & they would give him a call & he would come in. When I got there & asked for Oleg I was given the feeling he was there but they kept stalling by having Natashia show me the room with coffee & cookies. After a waiting period, they said Oleg was out of town & couldn't make it in. Then the pressure started. I was dealing then with Edmund, & we could not agree on my trade-in, then the financing fee (only wanted to finance $5,000). Then some other person gives the pressure on taking a extra warranty. I will never go thru this again. I didn't get out of there until midnight (they close at 9pm). Next day I noticed the carpet on drivers side was very dirty. I had other questions & when I e-mailed with my concerns, I received a general response that I would be contacted. After about 10 days & no reply, I sent a e-mail to the general manager R. Galllente asking my questions & would he please call me in the morning. Now eight days later I have not been contacted. I have received 4 e-mails of their great sales going on but that is it. It is very obvious that all they want is the sale & if you contact them for help they will not answer the e-mail or call because it's not a sale for them. I would never recommend them & luckily do not have to use them for service maintaince. Never expected this from Lexus, such a dissapointment.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Keyes Lexus:
This was the second Lexus I leased from this dealer. I have leased a total of six Lexus vehicles in the past 10 years. The first one in 2000, and the latest one were from Keyes. Beautiful new dealership, kinda crumby on the employee sales end. I made the deal online w/ Arezu - that was fantastic. All downhill after I came to get the car. 40 minutes waiting for finance, no one offering to help me transfer stuff from one car to the other, no one to collect my old key at the end. Sales guy was TOTALLY MIA at the end of the deal. Car was still dirty upon delivery after waiting for it for 15 minutes after the paperwork was signed. It was a total WTF experience, unlike any Lexus experience that I've had. Got 2 years free service as a promotion, so i hope the service part is better since I'm stuck with them. Next time I'm going to Thousand Oaks. Talked to a Toyota rep friend of mine after and he said Keyes was notorious for bad sales customer surveys. He said Thousand Oaks was consistently good. Might be a beautiful place, and I got a good deal, but the "Lexus Experience" that I've been accustomed to was lacking.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Keyes Lexus:
I have a 2005 ES330 and bought a 2006 pre-owned GX470 recently. When I was driving the car on 405FWY, I could hear a rattle noise coming from the back seat area. After doing much investigation I took the car Dale in service. They discovered that the noise was coming from after market DVD that was put on the head-rest. Dale went ahead and fixed the problem by putting noise reduction pad. He also did some work axel, which was recommended and first owner never bothered to fix. The cost for all teh work were ZERO. And I got a great car wash. Every time I see a customer do not get the price they want to pay will make a big deal like the other two reviews that I just read. Now I have a question. The free cappuccino, Croissant, Internet cafe... Are they really free? there is a price to luxury or you can go to JOE's Tire and pay $400, while you may not get the factory recommended service. If someone can't afford a good tire, may be think twice getting a luxury car. What is next? complain about Gas price and how GX470 gets less than 20 miles a gallon??

In my opinion Keyes Lexus is a great company and they didn't get this big by ripping customers, rather they pretty much own the Van Nuys blvd because they treat customers right.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Keyes Lexus:
We bought two car from this dealer, one is ES (2000) and IS 300 (2002). We were using there service with them for a while, until one day I change one of my tire because they were bad!. They talk my wife to change 3 of the tires... I could say no because she already say yes. The bill was $1,100 the tire cost 250 each! plus service. 6 Months later I have to replace my tires, because they didn't do the alignment!

Then I took it to the regular tires shop, with alignment cost me less than $400... in conclusion they are a ripoff!

Today, just got a call from my friend, he went for a car wash. They damage his rim. They were trying to clean it, but still... it will cost $500 to fix. All they did was... send him home! (what kind of a service is this?)

I will let the whole world know about this, and hopefully nobody will get this kind of service from them.

Thanks,

FJ.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Keyes Lexus:
My mom took her GX470 in after an accident. Replaced both headlight, hood, and interior dash (air bag deployed). Everything was fixed to my liking, however, they are very slow and couldn't meet the deadline. Once everything was done (3 days over due), I found a small scratch on the passenger door. Keys admitted to there fault and fixed it, free of charge. This took another day to fix.

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