Keyes Lexus

Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus. More

This was my first time buying a car and Edmund could not have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the d have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the differences between the selection of models. He was extremely knowledgeable using the specifications of every car and assured us he would match the costs we were provided by competitors without the xx (and he was right!). My mom and I hate haggling back and forth the managers & salespersons -- it's a waste of my time and theirs, so just cut me the best deal you can give and let's sign the papers. He understood what we wanted, what we could afford and made it happen. It was the little things that made it worthwhile for me. Even when we wanted to change the color of the interior, he still insisted we take it for a test drive, even though the model itself hadn't changed, but the color, he wanted us to feel comfortable in the car itself. We bought the vehicles at the end of day and Edmund stuck around that evening after we signed the papers. While we waited for the finance papers, he showed us all the nifty features such as the blue tooth capabilities and how to set it up, where the spare tools had been located, how to use all of the electronics lexus had to offer. He went over all of the warranties listed in the manual including roadside assistance. And at the very end, when we went to pick up the cars, he had it ready with a gigantic red bow tie on top and provided to take a few pictures for me. All in all, if I decide to buy a Lexus again, I'll be looking for Edmund at Keyes Lexus. He had a huge smile the entire time he was with us, even thought it was late at night. I appreciate that! More

I bought a Lexus about 6 months ago for myself. The expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes Lexus. I tagged along for support. When we arrived the vibe was so nice and everyone was so nice. We went for a test drive and did some negotiating. My sister has her new car now, and now I know where to shop from now on. More

Sold me a car they did not have in stock. Promised it from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did no from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did not have car but would get it shortly from other dealer. 5 hours later I went to other dealer. THEY NEVER CALLED TO FOLLOW UP> More

I had a message come on my display about low fluid. I came into Keyes Lexus for the quick lube guys to look at it. I wasn’t sure what it was but the guys told me they’ll take care of it and not to worry. came into Keyes Lexus for the quick lube guys to look at it. I wasn’t sure what it was but the guys told me they’ll take care of it and not to worry. About 5 min later they came back out front with my keyes and told me it was just washer fluid. To my relief everything was ok and I had the service guys at Keyes to take care of me and my car. More

Everyone was very friendly. They really wanted to work with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves a huge raise. Seriously. Thanks, guys! Romy & Michael Lopez More

Frustrating.... I had a great 99' Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus ... Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus that I saw yesterday with out pushing me to do anything I was not to sure about. I was very please with all the accommodations it had and of course the color was elegant. I left and knew that I really wanted that specific car, I went home told my husband all about it and that was that. I just got home and am a happy owner of a new 2009 Lexus from Keyes Lexus Thanks for everything More

Attempted to obtain an internet quote, but was told our price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the car they had in stock twice, and never got it. It felt like they weren't interested in our business, so we went elsewhere and got the car we wanted for the price we wanted. We would not recommend this dealership. More

I went to dealership to purchase a used car and after a credit check, I was told I needed a co-signer or a minimum of $15,000 down payment in order to finance the loan. I feel the dealership should have ha credit check, I was told I needed a co-signer or a minimum of $15,000 down payment in order to finance the loan. I feel the dealership should have had provided me with other financial options. I have been a Lexus customer for seven year and this purchase would have been my third Lexus. You would think I would have earned the preferred customer status. More

About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lex hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lexus, a 2007 Lexus RX350, which saved my life, so I figured I'd go with Lexus again. I did my research and finalized my pricing decisions. As time went on, it looked like Lexus was not going to supply the US with many of these CT 200h's; most were slated for the European markets. That, coupled with rising gas prices anticipated this summer, along with the tragic disaster that struck Japan, many dealerships were not only not willing to sell below MSRP, but were also starting to mark up their cars. I spoke with Sam Santoso, Internet manager, over email on several occasions. He told me he would beat any best offer I received from other dealerships. Keyes Lexus, which is literally a 5 minute walk from my house, was one of many dealerships I actually stepped into to make a deal. I had my numbers ready and was ready to deal. They didn't have the car I wanted exactly, so I moved up and decided to get the fully loaded one they had on their lot. I believe I went in on Tuesday, 3/15/11. Sam, the internet manager was leaving, so he said hi to me and passed me onto a sales associate. The sales associate was young and probably new, but we connected because of our age. Unfortunately, when it came time to deal, the sales associate had to pass us onto a more experienced sales manager, who played games and refused to sell us the car at below MSRP, which the internet manager had me believe we could make a deal. This was after weeks of dealing with several dealerships in the area. I was getting frustrated and fed up with the whole game. I would either get this car at the end of the month, or wait until the 2012 one came out so I could get a used one. The problem with Keyes Lexus is multifold. They foist a bunch of dealer-added accessory onto all their cars, and they don't give you the option of removing such add ons. Keyes Lexus is known to chrome ALL wheels of their new cars in stock. In fact, this is such a widespread problem that when other dealerships want to trade stock, the have to exchange the wheels as well, since Keyes does not stock unchromed factory wheels. Additionally, the sales managers seem to like to play games and do the whole runaround the customer. I was on the defensive the entire time I was in the dealership, which is unfortunate. Whether you've done your research or not, the sales managers will always find a way to make you feel inferior and will actually get so offended when you offer a starting price that is below MSRP. They need to understand that for an entry-level car like the CT 200h, they shouldn't be expecting major profits as they normally would with their higher-end models. I ended up walking out feeling frustrated, disappointed, and insulted. On Friday, 3/18, Larry Ellis of Vista Lexus in Woodland Hills got in contact with me to see how I was doing. I offered my price, but it was too low. However, the one thing Larry did right was to actually negotiate with me until we could both find a number that we would both be happy with. There was also a $1000 Lexus Loyalty Rebate that Larry was able to dig up and qualify me for, which none of the dealerships I talked to even mentioned. In the end, Larry was able to get me the car I wanted for $1500 off MSRP, fully loaded except for PCS/radar cruise control. The whole deal took 1 hour, which consisted of me filling out paperwork. Larry and I made a verbal contract over the phone prior to this and he stood by his word and did not try to pull any fast tricks on me when I actually arrived to his dealership a few minutes late due to LA traffic. The icing on the cake was, Keyes Lexus tried calling me 6 times while I was filling out paperwork. When I was in the office w/ Roger, who is excellent, btw, I finally picked up my phone and Sam, the internet sales manager who passed me off at Keyes Lexus asked me if I wanted to come in to deal. I happily told him I was at Vista Lexus filling out the paperwork for my new CT 200h and that he was too late. It's a shame Keyes Lexus has to resort to such low handed sales tactics in order to make a sale. I can't imagine how they'll treat me once I'm their actual customer. Matt More