I was writing this emai as a concerned and unhappy customer. On two occasions we visited Keyes Toyota in an attempt to acquire information in regards to the LA Times weekly deals. I inquired first via internet and spoke with a gentleman named Joe, whom was extremely helpful but just happened to have left when we arrived. (not his fault we didnt specify a time) We were introduced to Luis who was the supervisor for the Online dept., very friendly and cordial. He said we would have our current trade in vehicle appraised, and we would be helped out by a sales person named Max.
Max was polite and nice, as well as helpful except for the fact that he refused to upraise our vehicle. We explained to Max my wife and I were there to gather information, as my father was going to be the main signer on whichever deal we decided to obtain. Max insisted that it would be better to run the numbers when my father was present which would be the following day. Friday we arrived in hopes to work out a deal. After 10 minutes of just standing and waiting we were introduced to a new sales person, whom was not that great of a sales person. Refused to give us numbers and examples of deals or payment plans, even with us telling him our credit score. We understood that our offer was not current with the offer we were attempting to obtain in The Newspaper Ad, but we were open to new ideas/offers.
After a long time of waiting I asked the sales person if it was possible to bring some water for my parents. He pointed me towards the other lobby and stated its back there. There was no water, another gentlemen walked in and his salesperson was able to find him water. After another 30 minutes of waiting we spoke to the Sales Manager, whom for the most part was MORE helpful and was able to better explain numbers and show us deals. However after his first offer, which was not to our pockets budget, he seemed to have become very irate. "Attempted" another offer and we asked if there was anything possibly lower with a slightly more down, and flat out said "no." "Nothing I can do," have a good night and walked away.
I previously bought a new car in 2007 from Keyes Toyota, and returned there because of the exceptional customer service. Its sad to see how much has changed, and how much of our time was wasted. I hope that you can really take this into account, and train your sales people to be a bit more courteous. I also want to point out that we asked about qualifying for the 2 year college discounts for Toyota Financial Specials' for College Grads, they said no such thing existed, and they stated they knew the deals after we re assured them on TFS' website it states the qualifications. Ive attached the website for Toyota Financial Services, Im sure you will be able to see under requirements, my issue. Unfortunately we will be taking our business elsewhere.
I Recommend This Dealer:
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