I was very pleased with my recent purchase from Keyes Toyota in Van Nuys. Randy with their online department emailed me back within 24 hours regarding a few inquiries I had for the 2017 RAV4 they had in stock and a follow up call. His knowledge of various models and current deals was impressive. Once at Keys he connected me with Mario, my sales guy. I was very determined to put zero down and low monthly lease. Thank you Randy, Mario, Alfred the sales manager and Harry in Finance. They were vey patient and made this car purchasing experience a breeze and hassle free - especially with the price point and factors I wanted.
Was hoping that this wouldn't be the typical car sales experience. I'm a new college grad and a long time Keyes customer. The staff I dealt with were nice and reasonable. If you want a good deal on a car do your homework because your ignorance is their opportunity. If I could do it over I'd still deal with the same people but I would've gone about it differently.
Toyota Keyes is s very friendly environment:
The owners have made sure to accommodate people with comfortable waiting areas equipped with media, coffee and snacks as well as each employee has a smile on their face and goes the extra mile to help.
Toyota Keyes has great customer service as well as excellent care for ones vehicle.
Overall, Toyota Keyes, is a state of the art, efficiently run dealership.
Alana blew me away with her amazing service! She took all of my information down over the phone and processed my paper work within 10 minutes. She gave me the best deal out there and was helpful to answer all my questions pertaining to my payment options, specs on the Prius Prime, and etc.
I had a BMW before this Prius. I know I won't be leaving Toyota after this experience