Kia Delray

This dealership is so involved in its process of churning out sales that they forgot basic courtesy and customer service. The dealership assumed – without asking permission – that it was ok to appraise out sales that they forgot basic courtesy and customer service. The dealership assumed – without asking permission – that it was ok to appraise (which included driving) our vehicle and assumed – without the courtesy of asking – that we wished to take time from our day so they could appraise our car. Even more importantly, when we voiced our concerns, the managers with whom we spoke challenged and argued with us. The customer’s perception of a situation is what matters. Our perception was disregarded. Overall, our perception was that (1) our car was driven without our permission, (2) relocated from where we parked it to an unknown part of the dealership to be appraised without our permission, (3) the dealership had a lack of respect for our time, and (4) the managers were cocky, adversarial and poor listeners. In my view, this dealership should learn to ask a customer what they intend to accomplish, communicate their process to the customer, learn to ask for a customer’s permission as to their personal property (e.g., car) and respect a customer’s time during the process. Our purpose that day was to test drive and find out the price of a vehicle at the dealership given the price we saw online. We test drove a car with the sales person assigned to us. After the test drive, he brought us inside to sit at a table. Our car, which would be our trade-in, was parked right outside and we could see it. The sales person asked if he could take a look at the VIN. We gave him the keys and watched as the sales person took a look. The next thing we knew, someone else was driving off with our car. No one asked if it was ok to drive our car. We had no idea why our car was being driven. No one asked if we had any valuables we wished to remove from the car. When we asked why our car was taken without our permission, we were told it is part of the process. When we responded that to the managers that the point is that they didn’t ask permission to take our car, they became argumentative and confrontational. Though we had this poor experience, we were still interested in the car we test drove. We asked the sales person assigned to us to call with a starting price on the car. Two days later, we received three calls from three different people at this dealer. The first was customer relations with a price for us, the second was the sales person and the third was a manager we had not yet dealt with. The sales manager basically said it is the end of the month and they wanted the sale. More

So I've been petrified of even stepping foot into a dealership due to the vulture-like/pushy stigma that describes most car salesmen and because I honestly didn't have a single clue what I was doing. I dealership due to the vulture-like/pushy stigma that describes most car salesmen and because I honestly didn't have a single clue what I was doing. I popped in and out of a few dealerships and ended up finding myself at Delray Kia which was ridiculously busy. Before I could even consider coming back later due to me being impatient, Brendan introduced himself and was more than accomadating. He was extremely thorough and explained everything in depth which definitely kept me at ease. He spent an immense amount of time with me and smiled the whole way through even when he had to help me explain everything to my father over the phone. Brendan's manager Tyler was also a pleasure and helped making the numbers work for what I was looking for. No one there twisted my arm and I got the EXACT car I wanted and I love it! I'm definitely more than satisfied with my experience working with the two of them and Delray Kia and am so happy with my new purchase. More

After almost being talked into a car I didn't need by the Mazda dealer next door, I found myself looking at new Kia's. Kevin Connoly was the salesman and was very helpful When we could not quite find the r Mazda dealer next door, I found myself looking at new Kia's. Kevin Connoly was the salesman and was very helpful When we could not quite find the right car in the new car lot we looked at used vehicles. Over the course of two days he helped me settle on the car I finally purchased. I was never pressured and am extremely happy the way I was treated by the whole staff More

I went to Delray Kia thinking that my credit was too low to buy a car. I talked to Lance, who was an extremely friendly sales guy. I really thought that I was going to be pushed into a car that I didn't wan to buy a car. I talked to Lance, who was an extremely friendly sales guy. I really thought that I was going to be pushed into a car that I didn't want because of my credit. But after working with me and giving me a great price and walking me through every step. I was able to get a KIA Sportage. I love my car and the whole team at Delray KIA was amazing. Thanks. More

I spoke to internet sales person Steven and he gave me a very impressive price for the sportage I had wanted. I went to the dealership. The salesman was very nice however the price I was given was $5000.00 very impressive price for the sportage I had wanted. I went to the dealership. The salesman was very nice however the price I was given was $5000.00 more then Steven had quoted me for the exact car. The asst mgr. came over and told me they would not honor the price I was quoted by Steven over the phone. More

I am SO PISSED! My business partner and I are ready to purchase a new Optima. We go in the first day, drive the Optima - LOVED IT - so the next day my partner and his wife go in and drive one again - the purchase a new Optima. We go in the first day, drive the Optima - LOVED IT - so the next day my partner and his wife go in and drive one again - they loved it. We were working with Sam. The following day I called DJ (a manager) first thing in the morning to let him know I wanted not just one for my partner, but a second car for me. I get voice mail. Left a message, no call back. So I send email about 30 minutes later. The email I get back says Sam will get with us on pricing. 4 hours later, I call back because I haven't heard from anyone. Sam gets on the phone and tells me "Sorry, I'm busy with customers."....what the heck am I? So 2 more hours go by, and he finally calls me back with pricing. A good price for both cars...OK, the price made up for the frustration...so I tell Sam that I'll leave work and we (my business partner and I) will come in and sign and drive. So we left work and went to the dealership...I again have to wait for Sam, but I decided to take the car for a ride again to kill time...loved it, ready to go! At that point, Sam tells us that he doesn't have the models in stock that we wanted: the SX with the Navi/Tech system. Tells me that he can get the cars here in 48 hours. Now I'm VERY disappointed. I left work early and so did my partner which COSTS US MONEY, when he could have told us everything over the phone and we could have stayed at work. So then he asks what colors we want...I wanted white, my partner the silver. I fill out the credit app, and then give him my Amex to charge $250/vehicle DEPOSIT to get the cars here. Not happy about that, but OK, they still don't believe I'm serious I guess. Sam disappears for another 10 minutes and comes back and tells me he can't locate either of those colors within a 50 mile radius. OK, now I"m getting really angry...so I go to the manager, and find myself surrounded by Sam, the manager I knew, and some other big guy who says he's the manager too, and told me with his mean-face that I have to pick other colors. At that point I had enough. I was tricked into the dealership. They clearly knew they didn't have anything in stock for me, They tried to get me to sign on something without giving me the pricing in writing. I took my credit card back, and told them I'll go elsewhere. WHAT A DISAPPOINTMENT! I was planning on driving a new car home, so on top of everything else, I had to burden someone to take me home afterwards. There's something to be said about honesty and integrity...maybe the owner of Delray KIA should look it up and pass on the definition to his staff. I won't be back, and probably will not buy a KIA now because of this terrible experience. More

I leased a 2011 Optima in October of 2011 after a cross country move. The salesman I worked with, Andrew Mc Brinn was knowledgeable, friendly and made me feel very comfortable with my leasing experience. I country move. The salesman I worked with, Andrew Mc Brinn was knowledgeable, friendly and made me feel very comfortable with my leasing experience. I never felt pressured, and remember it being a very positive experience. My job requires me to drive all over Broward County and in 8 months I was racking up close to 12,000 miles. When I brought it in recently for scheduled maintenance, I discussed my high mileage with the service manager and another salesman, and he suggested I look into upgrading to a newer model. Andrew was working that day, so we discussed upgrading to a 2013 Optima. It seemed like a good choice to do the upgrade so I went ahead with it. Once again, Andrew made the new leasing experience pleasurable with no pressure and I am enjoying my new car! I am already seeing a difference in gas mileage! This is why I have rated Del Ray Kia and Andrew Mc Brinn so highly! Thanks again! ~Jamie W. More

Salesperson professional,personable and made you feel at ease with no pressure. He was very helpful in explaining the. service end of the business as well as the process of leasing. ease with no pressure. He was very helpful in explaining the. service end of the business as well as the process of leasing. More

Delray Kia was by far one of the best car dealerships i have ever been to. I have purchased many cars over the years, and never have i had service quite as exceptional. I worked with Gary B. he was so pati have ever been to. I have purchased many cars over the years, and never have i had service quite as exceptional. I worked with Gary B. he was so patient and very knowledgeable of the product. For every question there was educated answer. He worked for a couple of days with us, never giving up hope or giving less than his all to make us satisfied customers.He approached us with a calm, no hassle way which made us feel like he was on our team, never once did we feel pressured by him or obligated. We also had the pleasure of working with Dj and Tyler the managers of Delray Kia. They were very helpful and fair. Felt like we were respected as customers not just another sale. We got a great deal on our 2012 optima ex. We are overall extremely happy with our experience at Delray Kia. My family and I recommend this dealership no matter if your looking for a Kia or a used vehicle.No matter how much or time and money spent,it will be worth spending at this amazing car dealership. The whole process overall was easy, painless and in fact quite enjoyable, Delray Kia will be our dealership for life. More

Tyler shagi was my salesman. He was extremely knowledgable, sincere, attentive and hardworking. I already have recommended him to two people looking for a new car. Very pleasant experience!77!! knowledgable, sincere, attentive and hardworking. I already have recommended him to two people looking for a new car. Very pleasant experience!77!! More