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King City Chrysler Center - Service Center

Mt Vernon, IL

4.6
180 Reviews
Call Service Center (618) 242-6600

180 Reviews of King City Chrysler Center - Service Center

Sort by
February 12, 2024

Prompt service and timely to get vehicle in. Competitive retail pricing. Always courteous service from all. More

by marciawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

King City Chrysler Center responded

Marcia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
February 07, 2024

Everyone I dealt with was super kind. They were knowledgeable about what was happening to my van and explained it very well. More

by jlellis19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure.
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Feb 07, 2024 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

Helpful
February 05, 2024

First time visiting the service department. Won't be back. Very unhappy about the fact that if I didn't buy my vehicle from them that the help would be very limited. Was told that I had to l More

by pappas_theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't told anyone's names
Report | Print
Feb 09, 2024 -

King City Chrysler Center responded

Providing a positive experience is our top priority, Theresa, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Greg Krahn Service Manager

Helpful
January 17, 2024

Super nice fellas in the service department. Easy to work with. Nicest service department I’ve been to in years. More

by tljones8471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
Report | Print
Jan 17, 2024 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

Helpful
January 11, 2024

I have dealt with King City for over 25 years and bought several new cars from them. I have always been satisfied with their work. More

by HARTSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

King City Chrysler Center responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing King City Chrysler Center, we look forward to having you as one of our valued customers for many more years to come! Greg Krahn Service Manager

Helpful
January 09, 2024

The service manager expedited the parts shipment in order to preform the recall repair prior to my departure. much appreciated! More

by LHCLARK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
January 09, 2024

They was able to fix our problem and get it back to us the same day. More

by kendallannette99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

King City Chrysler Center responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at King City Chrysler Center. Greg Krahn Service Manager

Helpful
December 26, 2023

The service department is always extremely helpful! They make the process of using them seamless and communicate great with the customer! More

by JBPALMER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt from the service department
Report | Print
Dec 26, 2023 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

Helpful
December 25, 2023

Past and present experience with the service dept. They have always been great in service and letting you of any problems. As well as resolving any issues in a timely manner. More

by jamez274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

Helpful
December 18, 2023

Awesome service as always, prompt and quick, never have had a complaint.. would recommend again. More

by CARLAMHEL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, Carla, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
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