Kings INFINITI

Praise and compliments I would like to highly complement two of your employees, Ronnie and Buddy for their professionalism in dealing with me during the recent purchase of I would like to highly complement two of your employees, Ronnie and Buddy for their professionalism in dealing with me during the recent purchase of my car on 7/23/2014. They were very informative , helpful, cordial, respectful and represented your company in a very commendable way. I recommend them highly, and look forward for their success in your company. Thank you Elaine Barrett More

Great lease experience...cheaper then anywhere nearby Quoted lowest possible lease anywhere in the area and followed through on price...GREAT overall experience....Natasha was phenomenal over the phone an Quoted lowest possible lease anywhere in the area and followed through on price...GREAT overall experience....Natasha was phenomenal over the phone and then Roman followed up with exceptional overview of the car upon delivery More

Lease Termination and a new Infiniti Q50 I had a 2013 Hyundai Sonata that had one more year left of the lease contract. I had a miserable winter with it so was taking my vacation time explori I had a 2013 Hyundai Sonata that had one more year left of the lease contract. I had a miserable winter with it so was taking my vacation time exploring options on if I can get out of the deal with as minimal damage as possible. Researched thoroughly on Acura, Infiniti and Lexus and visited 3 dealers, including one of those "middleman" luxury car dealers that also "deals" with lease terminations. They told me to provide things for them so we can start dealing and told me it would not be a good negotiation. I liked what the Q50 offered over Acura TL or the Lexus IS350. My personal taste. Somewhere in the middle of this I made an unplanned, "just a check things out" visit to Kings infiniti. Buddy was there and explained things about the car. That was all that I wanted. Explained that I was just looking and am still under contract. He took me on a test drive. By this time, the Q 50 was going to be my next car.. just not at that moment.. was thing in 6 months to a year.. He presented me with 4 different quotes, based on options, parts, models and lease terms. I thought they were good deals and Buddy prepared them for me. That was extremely helpful since gave me a good view of the future.. Then we talked about possibly getting out of my lease deal.. So I went home to think about it.. decision being probably NO. I called a few days later to explore that idea. Buddy contacted Hyundai himself (something that the other guy at another dealer wouldn't do). He worked out something from Hyundai but but still didn't like the price because of the trade. I thought the deal itself could have been better but was ok. So I left. Called him next day to work out another deal so I can pay more on the down payment and he worked out a deal that I was willing to work with... Now.. I have dealt with many dealers before.. For some dealers a $5.99 block of cheese becomes a $9.99 organic from well treated animals.. So I payed my down payment and a promise that that is the deal or no deal even before my car pickup. So I returned 2 days later and got the monthly as promised. Dealing with the finance manager to sign all the papers was pretty painless. I got the monthly rate as promised and he offered me only ONE additional thing to buy or include. Normally with finance managers would hustle you to death and explaining and coerce you to get it until you get irritated. Gave him a simple no and that was it. I signed.. painless.. I also loved that I got the rate as I wanted before I went in to see the finance manager. Now.. some recommendations. Buddy can be a good guy to deal with but initially was difficult. Perhaps I didn't understand him but at times when I made comments or thoughts or questions, he didn't reply with the courtesy that I wanted or expected. He did work hard to work out numbers and such and lots of no deals, deals then no then finally yes. So stuck with it because I didn't have much to lose.. But he's a cool guy.. That might turn away some buyers though. Also the staff doesn't treat you well or feel welcome at times. I spoke to the manager of the dealer I guess.. once when he told me that this dealer can try to work out things with Hyundai, which I replied with giving it a shot at getting this car. But after that, NO COMMUNICATION.. eye contact and not even a hello or how are you.. Very rude. Overall, I am very happy with the car and the deal. I like the residual value of this car, and all the deals. Buddy is a good guy and he worked with me for a few days. I just hope I have a positive experience with their maintenance staff in a few months.. and in possible future deals with them.. More

Great car buying experience I was in the market to lease an Infiniti QX60 and was looking for a specific color and certain features. Upon contacting several dealers it proved to I was in the market to lease an Infiniti QX60 and was looking for a specific color and certain features. Upon contacting several dealers it proved to be difficult to find the car I wanted. At one point, one of the dealerships told me that I was not going to find the car because there were none in the market. But Kings Infiniti came to the rescue. In a day or so, I received a phone call from Natasha letting me know that they had the vehicle available. We were able to negotiate a deal over the phone. I was weiry about signing on the dotted line before actually seeing the vehicle. Natasha gave me the courtesy of extending the deal for a few days until I was able to go to the dealer and take a look at the car. Sure enough it was the car I wanted and I went ahead with my purchase. Natasha was extremely helpful answering all my questions and going the extra mile to make my car buying experience a pleasurable one. Upon picking up the car, I was introduced to Roman Zeltser who had all the paperwork ready for me to sign and proceeded to give me a tutorial on the vehicle before I went on the road. He was very informative and reassuring. Roman and Natasha have both followed up with me to make sure I was comfortable with the car and if I had any questions. Kudos for Kings Infiniti. Keep up the good work! More

new car lease I'm writing to convey my very satisfied experience in dealing with salesman Buddy Naipaulo. I had initially gone to Kings to pick up two new infinitie I'm writing to convey my very satisfied experience in dealing with salesman Buddy Naipaulo. I had initially gone to Kings to pick up two new infinities leases with my two sons who had dealth with Buddy who was extremely helpful and professional throughout the entire process. Upon waiting for the transactions to be completed, I became interested in the new Q50, and to make a long story short, I too leased from Buddy who again was very nice to deal with and made the experience painless. So, all in all our family leased 3 vehicles in a matter of 10 days! We will definitely recommend Kings and Buddy to our friends. Thank you. More

Sales Roman was not only very professional but very straight forward. He worked around my schedule with no hesitations. He was very patient with me while Roman was not only very professional but very straight forward. He worked around my schedule with no hesitations. He was very patient with me while I tried to figure out what worked best for me in regards to my budget. Overall, it was great doing business with him. I will definitely look for him when my current lease expires. More

I have been in this service center a few times. each time I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually s I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually schedule my app't in the morning and get there as early as i can. there are miscommunication a couple of times between the service advisers and the receptionist about loaner cars availibility. sometimes i dont get a loaner but its ok. I dont like to wait at the wating room because i need to go home to take care of my daughter who was watched by my old parents. so loaner is one of the problem of this service center. the staff there is generally nice and polite. two times i needed to bring my 9 months old with me to the service center to replace a sensor.one time i went in the morning and there were a lot of people in the waiting room already. i was sitting at a corner chatting w/ another customer abt our children. about an hr or 2 later john called my name and said i needed to come back another time cos the technician broke the sensor when they were trying to put it in. now they need to reorder the part again. he sincerely apologized for the mistake. i was upset but i got no choice but to come back the following week. i went in the next wkend and it was full house there that day. i mean there are customer standing around in the waiting room. when i got there i said to john that i hope i could leave early. he said he would try his best. walked into the room there is no seat. my daughter was in the stroller and i was standing next to her. moments later the lot attentent came in and started taking chairs from other room to the waiting. and let me sit in the corner. about an hr later, john called my name and told me the car is ready and it was no charge because they broke the first one. it was very nice for them to take the responsibility. the part is not too expensive (i think its abt $350) and it's covered in my CPO warranty so i just had to pay $50. More

I leased an Infiniti G37x in Oct/2010 from Roman who was a great sales then. So I went back to him last week to lease a Q50, he still the best sales I have ever met during the past 30 years when I buy or le a great sales then. So I went back to him last week to lease a Q50, he still the best sales I have ever met during the past 30 years when I buy or lease a new car. This time he gave me a better deal than the last car though still not the best I expected so I rated 4. I am expecting Roman will give me the best deal 3 years from now for my 3rd Infinite car so I can rated 5 on the price as well. Overall, a great sales at a great car dealer in NYC. More